All my mail messages get marked as SPAM
Las thursday my hosting provider went down for 24 hours. After the crash all my mail messages started appearing in the Spam folder. Today in the morning I deleted and created and verified the DKIM and SPF TXT records on my DNS. I sent myself a message to a Gmail account to check the original message. I got a SOFTFAIL report on SPF and Fail with DKIM. What can I do?
Relationship Diagram between apps
Hi, I've divided the business process into a few different applications which depend on each other (lookups between them). The relationship diagram view is only showing relationships within one app. Will this be changed in the future?
Answering Calls through Zoho Desk Phone App
Our team is always on the road and we do not have a stationary customer service department. We need to be able to receive company calls from our cell phones and have it linked to the zoo desk app so that we can easily log calls. How do we get this to work?
case lost/win
I have notice that in the description of our deals, icon for win/lost are the same. where is the right parameter for this? in zoho android all is ok :-)
Zoho Desk has one for the team-players!
Customer service is seldom one agent's duty. So why not put more heads together and deliver better service? Introducing Teams. Zoho Desk now lets you organize your agents into teams, based on the needs of your customer service process. Configuring Teams gives your customer service agents more room to plan their day. Where one agent used to rush to tackle their tickets, agents can now come together as teams and handle tickets with ease. Teams is similar to the organization-wide Groups feature that
No longer receiving e-mails, cannot properly configure DKIM and SPF
Hello! When I initially set things up, it looked like SPF and DKIM were working. I got e-mails just fine and they'd mostly get through where I wanted them to go when I sent them. I've constantly had the little notifications showing they weren't working. I figured since I could receive e-mails I wouldn't worry about it. But today I thought I'd try to fix it. I changed some DNS settings and I think I broke something. Now it says that MX stuff isn't configured, I don't get any e-mails, and I can't figure
PTO Approver Roll Over
Is there a way that you can setup a backup approval person in case the primary approver is unavailable after X days? Like this: Lave is requested, it goes to Primary approver... After X days the request is then forwarded to approver #2 Then after Y days its is approved or denied.
How do I restrict access on a sharable report?
I want to share a set of reports. How do I make those accessible to view only and not edit?
All CRM Plus tasks in one place
Every email becomes a task for someone, from follow-up with sales to a service request in projects. As a small business, that someone is usually a single person delegating contractors but looking after sales items themselves, I wish there was one single place I could see every task whether it be a CRM related item or a project related item.
Add record API to trigger Zapier
I'd like to add a record via API. I'm fairly competent with deluge but have no experience with API. So I copied and pasted/edited the info (from zoho API wiki) on "On Success" of a form <form method="POST" action="https://creator.zoho.com/api/sampleapps/xml/sample/form/Employee/record/add"> <input type="hidden" name ="authtoken" value="***************"> <input type="hidden" name ="scope" id="scope" value="creatorapi"> <input type="text" name="Name" value="Gary"> <input type="text" name="DOB" value="12-Jun-1980">
way to read/filter tickets by status, priority, email so on.(fieldName, fieldValue)
I still don't see a way to read/filter tickets by status, priority, email so on.(fieldName, fieldValue) i found this and i need to know if it will search in all fields? https://support.zoho.com/api/v1/search?searchStr=ProUser&from=0&limit=10&sortBy=modifiedTime&module=tickets&orgId=....................&authtoken=.................... This one will search in all parameters. not good for me. Rama.
Cliq Mobile Apps - Instant Communication, Redefined.
Hello guys, why do we all still make calls when there are numerous ways to get connected with others? Because they are instant, right! Few things are much simpler when talked rather than chatting. Today's post is on Cliq calls and as we all know calls in and out, I will just breeze through the call features in Cliq, won't take much of your time! Why Cliq calls? Cliq calls do not require you to know your colleagues mobile number. Thus eliminating the hassle of keeping up with mobile numbers as and
Registering OAuth 2.0 Application for global use
Hi! I'm implementing a third-party application (chrome extension ) which utilizes Zoho API v2. I have registered the application within my account and got ClientID and Client secret. I have followed all steps in the Developers guide and everything works fine for my account. Now, I want this extension to work with another Zoho accounts, not only mine. But when I'm trying to perform OAuth log in with another account form another location (.com or .eu) I'm getting ERROR_invalid_client message. In case
Create create Quotes in CRM
I looked in Flow but could not see an Action for Zoho CRM to create a Quote. When will this be available?
Blank E-mails
Hello, We are using Zoho Mail and we seem to be receiving a few 'blank' emails. Initially we thought this was just one or two users but it's becoming a bit of an issue. How can we fix that? Thank you
Attachment limit of email in 10mb
In the middle of 2018 do you still keep the email limit in 10mb? I can not use a tool. I can not email that is the most basic thing. If I had known before, I would not have bought it. I'm waiting for a zoho position on that.
group e-mail not working from external sources
Hello I've created a group contato@solstice.pt with an alias geral@solstice.pt but neither of these addresses will forward received e-mails to the members of the group. Can you help me?
submit button upon survey completion not working on phone
My phone will still not take the survey. Samsung Galaxy S7 android version 6.0.1 please help ?
Standard vs Free
If I bought standard plan for my main account, can I still use free accounts for my domain and additional domains I add? I want to add an additional domain to my account but it says I have to upgrade. Is it possible to only upgrade my account, add a new domain and use that domain with free users?
Behavior After Closing Ticket
Is there a way to automatically go back out to the main Desk View (Open Tickets) from inside a ticket once that ticket has been closed? (Thereby eliminating the extra click?)
Can I edit the Client Portal?
Hello, I would like to use Zoho subscriptions for a subscription box product that is for consumers, and it is critical that the customer is able to access a portal where they can edit their payment options and make changes to their subscription. Is there any way to edit what information is shown on the Client Portal? It seems like it's really geared towards doing business with other businesses, and I need to tailor it to work for consumers. Thank you!
Google Analytic No Data Track
Hi, I was wondering why we didn't have any data track of our email campaign in Google Analytic Reports. Before I sent our campaign I make it sure that all the campaign details are in place, especially the track options in Google Analytic. Any idea or advise that you can give me please. Also, when I clicked our filtered view, it's not responsive and it keeps on getting back to All Website Data which no data shown.
View/Add comments in Desk
Hello, How can I actually view the comments from Zoho Desk in Zoho creator? htmlpage Show_Tickets() displayname = "Show Tickets" content <%{ lo = zoho.support.getrecords("Requests","MyApp","Maintenances"); for each single in lo { // I need to somehow fetch the comments here <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< } }%> And how to add a comment to a ticket via Zoho creator?
Tree view in C5
Hi, Is it possible to have a tree view, like in windows explorer?
Recover email ID
I created an email account a while ago with the intention of making it my main account but I left it for ages. I have forgotten my email ID and so cannot log in, although I have managed to reset my password because I linked the account with my mobile number. Is there a way to do this? I would be happy to start a new email account but I already have my mobile linked to this one! Thanks
Can I create a function to select a record summary for a report?
I have several record summary templates, which are invoice formats that depend on the customer. The basic information is the same for all, but for example, some need the invoices to have the PO numbers, others need the weight information, and so on. So whenever I have to print an invoice, I have to edit the application and choose manually which of the record summaries I want to activate. Is there a way to develop a function to display at the report header that would allow me to select (and change)
How Do I Get a Total of Taxes and added to Invoice Amount
I am a very basic user and trying to "total" my columns in the Invoice. Simple question. I want to add the Tax amount for each item and have it added to the Total across the line. Then I want to have the total tax added and displayed under the sub total. I am not a developer, but really am very technical. Need help please! S.No. Product Details Qty Tax Product Total ${serialNumber} ${Products.Product Name} ${Products.Product Code} ${Invoices.Product Description}
Reoccurring ticket for tasks needing completed each month??
I have searched the threads in this forum and found some related questions but the responses from Zoho were rather old. The most recent was from 1 year ago and stated that this function was on the to-do list but was not very high in priority. Has the function to create reoccurring(weekly/monthly) tickets been implemented in the past year or Is it still in the works? Thanks
Can't receive email
Hello. When in dashboard, all is green, except DKIM ... But I can not receive emails. I get the 553 Relaying disallowed error. Can you check and tell me what is wrong? the domain is lexus-expert-translations.ro and the email account is office@lexus-expert-translations.ro
Not receiving emails
Hello, I tried to set up Zoho Mail so that I could also receive emails in one of the apps on my phone. However, I seem to have changed something which has made it so that I'm no longer receiving emails. Are you please able to see what has been changed and kindly change it back to the previous settings so that I can receive emails? I should note that I did this last September, just in case this helps when finding the exact change that was made. Thank you very much for your help.
Custom Portal connected users
Hello, I use custom portal. Is there a way to know when users connect to my app? I want to have a report that show when users are connected in realtime. Thanks guys!
Note receiving email
Hi, I just realize i can't receive any email but i've no problem sending out email to other. Please help.
Massive import of products: problems and suggestions
Hello!! Our company works with nearly 10,000 items, most of them with the world color, size, capacity, size, among others. Our suppliers present files (csv) with all the necessary data. I run into some problems when importing, which I understand, I must do it by Article Groups. 1) It is not possible to duplicate the "Name of group of articles": in our case this is essential that there are articles that are duplicated in their name but of different characteristics and suppliers. For example, a pencil.
Answered Assessments Download
Can you please add a pdf download of the answered assessment questions? That way it can be shared with a client. Similar to downloading of a resume.
Count records within a date range and display on table
Is there a way to count the number of records between a date range? I have a form where clients can record a meeting wherein they can enter a date for the meeting. I also have a second form wherein there is a filtering option. First option is the 2 years filter where records from last year up to the current year will be counted and displayed on a table. The second option is the custom filter where I can enter a start date and an end date. I took the month and year of the three date fields and used
Sent Email Queued
I have ActiveSync setup on my android device. I am using the gmail app to manage the email. I am receiving emails OK, however when I try to send an email it is slow then simply says 'queued'. The message is not delivered. I have looked at the settings and cannot see any way to correct this?
HELP
I cannot sign on to my zoho account. I says Error... I have restarted a few times. Please help. Thank you Vicky Czapla
ZOHO-Forms integration
Am I correct in understanding that there is no integration with ZOHO-Forms? It would be so great to be able to use ZOHO-Forms and have it signed by the recipient! Or, alternatively, to import a Form into ZOHO-Sign and work from there.
Tip #29: Manage projects via email
Email has come a long way from being a simple communication tool to an effective work management product. Zoho Projects lets you perform several actions such as: add tasks, comment on tasks and other project activities, post replies to forums and add documents to folders right from your email. Our focus today is on adding tasks to your projects. You will need the task email alias to add tasks to your project. Navigate to Project > Dashboard and click . Copy the email alias under To Add Task. The
How to sort open activities by time zone?
Hello, and thanks for the help! We sort our leads and contacts by time zone to help us know when it's appropriate to call them. Our open activities tell us which days we need to reach out to a customer, but does not specify time zone. Unfortunately, there is now option to use "contact time zone" or "lead time zone" as a way to sort through the activities. We've tried other methods, for instance: view "all leads" filtered by "lead owner" and "activities due today or overdue". This would be fine EXCEPT
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