How to cancel an approved leave request.
Hi, How do we cancel an approved leave request.
Rules not working on Mobile App, but work fine on a Desktop Browser
As the Title states: I have rules on a form, that work fine on a desktop browser (Chrome, Opera, Firefox & Safari) However the rules do NOT work on IOS or Android Apps... Help?
How to update comment and how to get comment records for existing ticket ?
Hello, how to update or get single comment for ticket. https://support.zoho.com/api/xml/comments/updatecomments?authtoken=#AUTHTOKEN&xml=#XMLData&portal=#PORTAL&department=#DEPARTMENT&id=CASEID https://support.zoho.com/api/json/comments/getcommentsbyid?authtoken=#AUTHTOKEN&portal=#PORTAL&department=#DEPARTMENT&id=CASEID api response : {"response":{"error":{"code":"1001","message":"Unable to process your request. Please verify whether you have entered proper method name,parameter and parameter values."}}}
DKMI Record
Hello, I have just set-up Zoho and love it. I am however having problems with DKIM record configuration. Email control panel dash board is giving the following warning: Configure DKIM entries to ensure better email delivery! The DKIM entries are not configured to match with Zoho for the following domain: XXXXXXXXXXXXX Can anyone please assist? Thanks Aaron
Coupons update flow via API
Hello!I have a requirement to implement UI to edit Zoho coupons via API and related web UI at our website control panel / admin UI. I implemented automatic creation of mirror coupons at our database and at zoho to reduce number of requests to Zoho API. But now I stuck into the very limited coupons editing.capabilities of Zoho API. What will happen if I will delete a coupon, used by 1 or more subscriptions, and than add a new coupon with same code, but with different discount? Whether this will affect
Email not sending from php script with Zoho
I have problems (the email never arrives) when i try to sent email using php mail and use as a destination this email address (name@example.com) - hosted on Zoho If i replace the email address hosted on zoho with some gmail one in the same php script, i receive the email instantly. If i try to sent from gmail to this address and from this one to my gmail it always also work. In cPanel at my hoster i already choose "Remote Mail Exchanger" DNS Settings v=spf1 +ip4:xxx.xxx.xxx.xxx include:zoho.eu ~all
Workflow Limitations
Your current workflow limitations are 20/Department/Module - for the enterprise edition. Are there any plans to raise this? I have easily met this limitation and need more in the future.
Account management
Hello, I am trying to join my company's CRM group, which is subsrcribed to a payware version of ZOHO CRM. I previously created by own CRM "company" as a free account, but managed meanwhile to delete myself out of it. Our ZOHO admin does not manage to add me in to CRM; he is getting the message that I already have an account, though this is not true any more for CRM. Please help me, thank you!
Bounced emails
Our previous regular use of this report function worked, alas, no longer! My searches now show no returns at all, this cannot be correct, is there a system glitch you are aware of at Zoho or other users? Our outgoing campaigns are now at a halt, please help, thanks
OPS! I deleted some emails
Hello, Delete some emails from the inbox, from the trash can anyone help me with this? Email: mayra@kroon.tv.br
Migrated email content does not display correctly in Outlook for Mac
I'm using Outlook for Mac (version 16.11) & recently transferred emails from another provider to Zoho. It seems that the Mac version is not able to display migrated emails correctly. All the emails are missing the subject line, and are displayed as raw message, some having first line being "This is a multipart message in MIME format" with the rest of the email body displayed as raw multipart MIME message. All attachments on migrated messages have disappeared. All new email messages are displayed
Organisation settings, Domainkeys
For some reason my domain key status is showing as not authenticating email. My domain is with Wix.com. I have tried generating a new key and pasting into text record value but it shows as an invalid entry when trying to save to DNS
How to create an internal use CRM data lookup application
I am trying to create an application which I and my team can access, put in an account number into a field and it will (if the account number exists) display the description field contents of that account. It seemed straight forward when the idea came to me, but it's proving difficult for me to execute. Has anyone done anything similar or have ideas how I could?
Edit template text
How can i change the template to be text instead of the weird formatting?
is it possible to create zoho accounts for emails with the api?
is it possible to create zoho accounts for emails with the api? (not email accounts, but zoho accounts)
What is the API call to get the Org/Company details for a Zoho CRM account?
I use the following to get the active Users: https://crm.zoho.com/crm/private/xml/Users/getUsers?authtoken=[authtoken.....................]&scope=crmapi&type=ActiveUsers What would be the string to get the details on the Company, at: https://crm.zoho.com/crm/ShowSetup.do?tab=general&subTab=viewOrgDetails Thanks! Kim
Multi-Language Apps
Hello, How can I detect the current user selected language in deluge?
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I'm new in zoho .. I try to add "Create domain based email account in Zoho. <username>@<domain.com>" info email .... please help me.. thanks Nawwaf
Getting error in function
Hi, When I am going to execute a function it shows me this error - Limit Error Number of statement execution limit exceed Line:(3) Why am I getting this? This is application link - https://app.zohocreator.com/zoho_dov16/a-kaioum/
Is there any API to get the zoho user id (Zuid)
Hai If there is any api to get the zoho user id please intimate me thank you
Account UnBlock
When I try to login to the account marcia@realizedf.com.br I am receiving the following information. Your account marcia@realizedf.com.br has been blocked due to security reasons. Block Type: Block Type: Blocked emails output. Reason: Unknown
INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :5.1.0 <account @domain.com="">: Sender address rejected
Hello, im having a problem sending an from an account to some address using the webmail, i got an email with the next msg: INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :5.1.0 <user@domain.com>: Sender address rejected: weizur.com Any help is appreciated.
New Features rolled out on 27th March 2018
New and Improved Google Analytics Integration We are happy to announce the new version of Google Analytics advanced reporting connector. This new and improved integration allows you to seamlessly import your website data from Google Analytics into Zoho Reports. It also allows you to create and import custom modules (modules that are created by combining data from selective dimensions and metrics). That apart, we have extended support to import data from ' Ecommerce ' and ' Site Speed ' modules.
Search by tag with contains
Integration of the campaign module allow me to tag open and clicked emails. I want to add those to a search. There is no contains option and I have to select each individual instance of the "tag". It unfortunately also operates as a "AND".
App timing problems
Our CRM iPhone app and desktop have decided to come out of sync . Event times are an hour out. We have reset all of the time zones.. we reinstalled the iPhone app and had problems. Now we cannot change views. For example in contacts the only view is date. We change it but it does not stick?
Single Email v Mass Email configuration.
When sending mass emails I get a considerable number of "Bounce backs" possibly through using Office 365 advanced filters. Sending a single email is OK as the smtp.mailfrom and header.from fields match as below: smtp.mailfrom=qgbiz.co.uk; companyname.co.uk; dkim=pass (signature was verified) header.d=qgbiz.onmicrosoft.com;companyname.co.uk; dmarc=bestguesspass action=none header.from=qgbiz.co.uk;compauth=pass reason=109 When sending a mass mail the smtp.mailfrom and the header.from details do not
API to retrieve support tickets
Good morning, We are looking at using the Zoho Desk. We have a backend system that we use for all accounting & client billing. I know that I can export data out of Zoho Desk however that's a manual process and I'm looking for an automated one. Are there any web api's that we can access to extract data? I'm really only interested in the Zoho Desk ticket number, ticket description and company name. Thanks a bunch. --- Val
Zoho Pop3 Adding
Hello Currently zoho accounts cannot be added as pop 3 accounts to other and it's own mail client. I can login online to 1 account at a time, but if I try to add another zoho account as a pop 3 account it says cannot reach server. Try pinging poppro.zoho.com or smtp.zoho.com it fails. Try tracert it fails. See below. Microsoft Windows [Version 10.0.15063] (c) 2017 Microsoft Corporation. All rights reserved. C:\Users\>tracert poppro.zoho.com Tracing route to poppro.zoho.com [204.141.32.116] over a
Unable to manage multiple mail accounts in Zoho
Hello I am unable to add zoho mail accounts as pop accounts. I am trying to have 2 at once in desktop mail. On phone I can add 2 accounts easy. See below as to possibly why. Microsoft Windows [Version 10.0.15063] (c) 2017 Microsoft Corporation. All rights reserved. C:\Users\atc>tracert poppro.zoho.com Tracing route to poppro.zoho.com [204.141.32.116] over a maximum of 30 hops: 1 9 ms 11 ms 13 ms 2 13 ms 15 ms 17 ms 3 36 ms 40 ms 38 ms 4 37 ms 33 ms
How to count the number of times a name has been selected in a field ?
Hi, Hope someone can help me out in Zoho Creator. I have a simple Invitation_Form with a Name Field as drop down that refers to another Name Field in Names_Form. The question is : How can I generate a List with the total of times people came to my events. (The events are all generated into the same report...) Thank you for your help !! Arnaud
How can i add criteria in a report?
I got this line in the following documentation Link - "For example, you can make sure that certain reports can be accessed only by the admin user (application owner) by adding the following criteria to your report: show all rows from <form_name> [<email_field_name>l == zoho.adminuserid]" How can I add criteria in a report, by specifying who can see this report?
Linux Connect and Connect_x86 app segmentation fault on Ubuntu 17.10 64bit - intermittent
I'm trying to connect to an Ubuntu 17.10 computer. I've downloaded both the Connect and Connect_x86 apps. Both download the programme, create a window with two greyed out buttons and a greyed out Connecting at the bottom. Starting from the command line gives: Checking for updates ... Starting Application ... fatal error: unexpected signal during runtime execution [signal SIGSEGV: segmentation violation code=0x1 addr=0x63 pc=0xc5b0ac96] And a whole bunch more... I just retried and got it to work so
Adding a thread to an existing ticket
Hi, I've seen this thread (https://help.zoho.com/portal/community/topic/api-question-adding-a-thread-to-an-existing-ticket) about adding a thread to an existing ticket. However, that seems to be with an old api, while the new REST api doesn't support this anymore. Is that correct, or is there a method to do this? Also, is there a way to set the channel of a thread to anything else than e-mail? Like a custom channel? Kinf Regards, Jeroen
How to edit Group Names - Seen when creating a new project from template
When i create a new project from a template, after 'Project Overview' there is a drop-down for 'Group Name'. Where can I edit/add/remove items from this list? I want to change the groups available to me in that drop-down but can't find it anywhere in settings.
"5.5.4 523 Mailpolicy violation Error delivering to Mailboxes"
My clients can't contact to me. I've found many topics talking about that issue but not solution founded... "5.5.4 523 Mailpolicy violation Error delivering to Mailboxes" Find screenshot attached. Please can you help me?
Searching transactions
Hi, hope someone can help. I've just finished categorizing a few transactions. But now I realise I've made a mistake, and need to fix them. I don't know the date, nor the amount, only the description. When I look at the the "ALL TRANSACTIONS" I see the date, type, status and amounts, but can't seem to find the "description" - the only thing I know. How to I search the transactions? Thanks
Unable to log in via mobile app, but able to log in on desktop/web
I was having this issue, a repeated issue which one of my user couldn't log in to his account via the zoho mobile app. This is the error: http://prntscr.com/iwu8zo "You need administrative permission to use this app" However, he was able to log in via desktop/web. To temporarily solve this problem, we had to reset the user's password and the next minute he could log in via mobile app. Any clue?
Live webinar: A complete overview of Zoho Meeting
Are you looking for ways to engage and communicate with large audiences? Learn how Zoho Meeting can empower you from conducting online meetings with your team to hosting webinars for your sales leads. Join us for a live webinar this Thursday. Here's what you can learn: Webinar scheduling and preparation Attendee interaction and engagement In-depth post webinar analytics Scheduling and hosting online meetings Managing your recordings Co-branding and user management Date: Thursday, March 29th, 2018
Tip #5 - Create custom work item type and priority
Every business has a bundle of requirements to be targeted and these requirements are categorized into different work item types called 'Stories', 'Tasks', and 'Bugs'. What if your business expands and you get busy handling multiple projects at the same time? Well, your requirements are mounted and you will look out for different work item types to track different types of work. In Zoho Sprints, you can create custom work item types to segregate your requirements based on the type of work you
Gmail IMAP integration
I'm new to Zoho CRM and learning. I'm on the free CRM version. I'm trying to configure the IMAP function to integrate my gmail account. I'm following the procedures in the knowledge base, but I can't get to the Email Settings page. The Chanels/Email window only has "Organization Email Addresses" menu. Is the IMAP integration still available on the free tier ? How do I get to it? Thanks!
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