due date not visible while creating a ticket
due date doesn't appear while creating a ticket... how can i set due date, 2 days from the date of ticket creation...and it shows the time in due date field.. finding difficulty in assigning rule please help me out
is it possible to give a third party only access to the html editor or to share templates
- is it possible to give a third party only access to the html editor or to share templates. - if I import a HTML template, can i edit it in Zoho Campaigns ?
Modern email & Outlook integration
The email integration, specifically for adding our company owned email (not Zoho email), is unfortunately not at the same standard as competitors. There is also NO compatibility for outlook 2016. Currently we are in the process of looking at alternative Recruitment CRM systems that provide us with the following: 1. Proper email integration with zoho, so all messages are not marked as 'Read' in our outlook software - We have had to turn these feature off because of this on-going issue. 2. An Outlook
I have zoho in mt SPF, but I still get notification that I need an SPF record for my domain
I have zoho in my SPF record, but I still get notification that I need an SPF record for my domain Here is my current SPF record as configured for my domain (numbers changed, but format identical): v=spf1 mx a ptr ip4:4:23.123.123.123 include:u1234567.wl.sendgrid.net include:zoho.com ~all Our email seems to be working just fine, but this notification has me worried. Is there some other way I should configure this?
Email viewing
When looking at my inbox I try to click an email to view it's content. It use to open a half tab and I could view the content of the highlighted email on one side of the half tab and my full inbox on the other side of the half tab. Now when I click on an email the half tab shows for about a second then disappears. It works on all computer except my primary office computer running Apple OS 10.6. Could you offer any insight as to what steps I could take to fix this situation? Thanks!! Craig
speed
I have been experiencing significantly slow speed on Zoho CRM. It seems to star with the search bar use. What can be done?
Cannot enable DKIM or SPF as requested.
I've copied and pasted both the SPF entry and the DKIM selector as new TXT entries in the DNS manager on my registrar (1&1 internet.) both show up there as saved but I cannot verify them from the zoho control panel. I also tried this at the beginning of the year with no results, so i don't think it's the 72 hour grace period window.
Getting all time for a month by project/tasklist/task
Hi, Using the dotnet wrappers I can obtain a totals per user for time spent on a project. I cannot break this down to specific tasks the user has logged time against. How is this possible? Eg. If I do the following: Dim timelogs As zohoprojects.model.Timelogs = TIMEAPI.GetTimeLogs(proj_id, logParams) I only get the timelogs.grandtotal populated. The timelogs.tasklogs are never populated. Also the timelogs.timelog.date is always empty/null. Thanks Duncan
Unable to add Alias Address
when I tried to add my domain the wizard said "Unable to add Alias Address" and cannot add my domain please help
New User needs help setting up access for teammates
How do I set up this account so my fellow teammates can login and access their email, etc using their own user name and password? Could someone please walk me through this process with easy steps to follow? Thank you.
old emails missing
I have seen some other threads indicating to check the archive for old emails, but I have it set up to not archive anything, and I cannot find an archive anywhere to look at. A lot of my old messages are gone - whole folders of emails, vanished. Does zoho automatically delete messages after a certain amount of time? I sure hope not!! Thanks, -Paul
Timezone
Right, It only makes sense for the timezone to change automatically when selecting a London based timezone. In summer BST kicks in where in winter it switches to GMT. Why is this not fixed? Also why is BST still considered to be +0 and not +1? I saw a post on this forum 8 years ago complaining of this same problem, but has not been fixed.
Unable to receive verification code on mobile
I registered a domain 7bros.net and I have not received the verification code on my phone. Now, I can not finish the domain registration. The phone number is +91 9562248302 and the domain: 7bros.net Please help me
account blocked
550 5.4.6 Mail rate exceeded limit. Use the link mail.zoho.com/UnblockMe to unblock My email address, alice@cncworkshop.co.za is not working. It says my account is blocked because I have exceeded my limit however I have only used 5% of my allowance. When I look at my blocked accounts on my control panel it says none of them are blocked I have tried logging 2 faults already, please could someone urgently unblock my account Thank you
Report or Template?. I don't know what to choose
Hello all I've entered some data about the accounts, I've created a new module, called Gestion, linked to the account. It's working very well to enter data, seems it will be useful, but I would like to print this information. It's a very simple report, and it will be used only for internal purposes. It will be printed for each account when needed. I want a header with some of the fields of the account (name, area, type, language, country, prices conditions, ...) and after that I want to add the data
Out of Office for multiple emails on one account
Hi Looking for some advice/guidance if possible. I have a few different email addresses (i.e. hello@... Contact@... etc) through my Zoho mail account and I would like to sent up an automated Out Of Office Reply that will respond to emails incoming to all of those addresses as they all come to a single inbox. I have worked through the panel for setting the out of office responder and can only seem to get it to work for one single email address (the main one, i.e. name@...) and not all of them simultaneously
"No Mailbox Currently, there is no mail box available for your account"
Hi, I have a Zoho account which has been working fine until this morning, when I couldn 't log into my account. I just keep getting a message telling me that there is no mail account. "No MailboxCurrently, there is no mail box available for your account. Click the button below to send a request to your administrator" I have done this, but it still tells me there is no mailbox. As this is a business account I need to get it sorted asap. Help please
Problems API mails / Problemas con envío de correos automáticos a través de la API
Hi During tests performed sending emails from no-reply@mensappjeros.com the zoho API blocked my account by exceeding the number of emails allowed, the problem is that they are not mass emails but I am sending mails every time a user makes Certain actions on my platform, such as registering, requesting a service from my company, etc .; This in few amounts would not present a problem, but when the number of actions that involve the automatic sending of mail to certain clients increases, it would be
Unable to send message; Reason: 550 5.4.6 Mail rate exceeded limit.
Hi, our email prensa@inbestme.com has been blocked and we see the following error when we attempt to send an email. Unable to send message; Reason: 550 5.4.6 Mail rate exceeded limit. Today we use this email to send emails to the press and because of this the activity of the email may appear suspicious. I would like to confirm that it is all correct. Please, could you unblock the email.
Primary Email
Newb that needs help please. I've been using zoho for my mail for quite some time. I have several emails but I (misspelled one ). It of course works just fine but I need to correct it so I don't appear to be that dumb. so I followed the instructions here https://help.zoho.com/portal/helpcenter/articles/how-to-change-the-primary-email-address-in-zoho-26-9-2015 It seems to work except it seems that you have to verify the new email before you can use it ....so I'm lost. I'm sure this is really simple
Please unblock this mail acccount
Hello Please unblock this mail acccount : abner.diaz@espaciodigitall.com Regards
How to autofill a single line with a record from subform based on latest added time?
Hi all, so I have a main form call PO_Update. in the main form, i have a Subform called Update_Detail. Subform Update_Detail has Update_Detail_DateTime, Update_Status, Update_Note. on PO_Update form, I want to show Latest_Status that is a latest record from Update_Status sort by Update_Detail_DateTime. please help me what to do to autofill this Latest_Status automatically? Thank you in advance
Account unblocked please
I have two account of mail blocked. I need to enter to delete some email, I know is about the space. But I cant enter.
How to Unblocked my accounts?
I have two accounts blocked because are on limit. I need to get in to delete some emails. ¿Can you unblocked for me please? Or say me how to do it?
Email account blocked
I have two account of mail blocked. I need to enter to delete some email, I know is about the space. But I cant enter.
Add Custom Field Label and Value into Email Template
Hi all, someone can help me to solve this problem? I'm starting a new Campaign and I need to insert some Custom Field's Value into template email. See attachments please
ERROR: Unable to send message;Reason:554 5.1.8 Sender Address Blocked
Dear All, I got some issue with my email Unable to send message;Reason:554 5.1.8 Sender Address Blocked [img]https://i.imgur.com/BibKWX0.png[/img] Please Unblock this Email so i can reach my customer and what was the cause of this problem??? Email: vincity@vingroupcorp.com Thanks so much
Not able to verify DKIM in WIX
what's de correct configuration en wix? i try and try but i cant... ¬¬
Web form setup
Hi Zoho team, We are using Zoho crm for our website. I created many webforms and used on multiple websites, but I want to know lead status by webforms with date and time. Is it possible here? because the leads which are having the name 590********c4 like this. Those leads are having email id's only. Not come up with mobile num, name, lead owner etc. I thought someone hacked my source. So, Can you help me to fix this issue?
Trying to better understand integration capabilities
I am considering using Zovo forms and books and want to check their integration. Can I do the following? 1. I have contact data that was input via a Zovo form 2. I update 1 field in that data 3. That triggers a) an invoice to be created in Zovo books, and b) the invoice to be emailed to the contact 4. In other cases, a change would trigger an email to be sent with a file attached (PDF of a map) Is this possible using Zovo Forms and Zovo Books? Do I need any other apps?
Undeliverable messages without any further information
We sent out some emails and a number of them bounced back as "Undeliverable" from "System Administrator" (X-ZohoMail-Sender: "System Administrator") but without any further details as to why the messages were undeliverable. Can someone please investigate and report back to us if there is a problem and if so what it is. Thank you.
Mail account blocked
Hello I need to unblocked one of our accounts, how I can fix it ? I already mailed to support@zohomail.com but I have not received any response so far Thank you! Patricio
Wholesale & Retail price lists
Hi, apologies if this has been asked but I'm preparing my first CSV import and I have stumbled at the pricing point. We have two prices, one for retail end-users and another for wholesalers that buy in bulk. How do I add a column to the import template with the second price? What would I call it? Many thanks in advance. Paul
URGENT - error on zohodocs "desactivated account"
Hi, I am admin of a 50+ users of zohomail and docs. 1 user since today got following message when he tries to connect to zohodocs "account desactivated", whereas in admin panel, he can access normally to zohodocs. He cannot work! Please help and contact me privately by return of this email, so he can go back to work. Best regards, Daniel Rivalin
Thank You! Old Notebook
Dear Notebook Users, This is to inform you that, as we announced earlier about stopping the old Notebook service posted on https://help.zoho.com/portal/en/community/topic/goodbye-old-notebook, we are in now the process of shutting down the whole old Notebook database completely. Therefore, all the existing old Notebook data will be migrated to our new Notebook service. This migration process may trigger you(old Notebook users) an automated response email from our new Notebook server about welcoming
Not able to login via primary email id
Hi, I am not able to login into my zoho account using the primary email i.e. sales @ airosportswear.com. I am getting Invalid email address error while the same account is accessible through secondary email id i.e. ukss.server @ gmail.com It stopped working in recent time because I was abIe to login using primary email address few days back. Kindly let us know how to fix the same.
Google Drive Sync
Hello, Are there plans to offer Google Drive sync in Zoho Projects? Attaching documents from Google Drive isn't particularly useful - it would be better attach a link to files as they're live, working documents or folders. Thank you, Charlotte
Installing Zoho Projects in company server.
Hi, I just would like to ask if it is possible to install Zoho Projects on our company server in order to ensure we keep our information internally. Thanks in advance for your help
Mail Outgoing blocked. Reason :Daily Mail Size Quota Exceeds Limit [Total Mail Size=512,000]
Dear Support Team! I have received a mail with notify User : taipd@bhxhdientu.vn Details :Mail Outgoing blocked. Reason :Daily Mail Size Quota Exceeds Limit [Total Mail Size=512,000] I can't send anymore mail from 16/06/2016 please unblock my account! Thanks so much! p/s: why Zoho don't automatic unblock these account?
How to select category for 'recurring bill' for utilities?
How to select account/category for 'recurring bill' for utilities? Don't see anything related in the pull down account categories menu... I know I could create a new account, but I think I must be mis-understanding since utilities would be one of the most common recurring bills all businesses deal with...
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