I am in charge of an account but I am not receiving some mails
Hi, I started to use Zoho with my clientes, but last week we had some troubles with our mail. People did send a lot of emails confirming their assistance to one of our events, but we had some problems with some mails. Our clients claim they send us mail that never reach our Inbox, even thought they did send mail before with out any problem. Why would this be happening?
Zoho Creator Basic (25000 records) vs Standard (1000 records)
Hi, I have a Standard subscription that offers only 1000 records per user and 10 apps. Is it possible to move to Basic subscription that offers 25000 records and 3 apps? What other differences are between these two plans? Best regards, Juan
Embedding images in record summary
Hi, I am having trouble trying to design the template for record summary. For each event_report record that I have, there is a list of customers for this event, and a list of images that has been uploaded for the event. When I try to design the record summary template, I could find this field for event images (Around 6 to 8) with its related description. After this is added in the template, instead of displaying as [Description1][Image1] [Description2][Image2] [Description3][Image3] [Description4][Image4]
API Response Javascript Function
Hi, the problem is that a creator api call return a variable or javascript function and no valid json response. Can you please add a valid json response. Thank You, Daniel
Fields
Hi all, Can i create a field with block in it? more like separating the filed in lets say 5 blocks for the user to put data in the blocks Thanks.
Paypal issue
I am having an issue with some payments from PayPal, when completed and returning to merchant the screen just say transaction being processed please wait, this just goes and on. The payment is being completed and the confirmation email is sent, but the hang screen is worrying customers. Is this ipn settings in PayPal and if yes what is the return url address I put in, and will this work for forms and creator? Thanks, Simon
All tickets not shown
I'm testing Zoho desk so maybe I've set something up incorrectly since I'm new to this system. I've set up 3 email accounts - each one linked to a separate department (including the default). When I pretend to be a customer and send emails to zoho desk from various email accounts not all of them show up in the all tickets screen. I have sent 5 tickets from 3 accounts - only the first 3 tickets appear in the all tickets screen. When I accept the registration as a customer I can see my 3 tickets there
Stuck when setup new domain
Hi, I stuck when setting up the domain baonq.xyz. At https://mailadmin.zoho.com/cpanel/index.do, I already setup an email hello@baonq.xyz so I can't pass this step. Can you help me ? Thanks.
How to remove applications in Zoho creator I no longer want?
I do not see these applications in my account through the computer in order to eliminate them. I already deleted them but I know it's still there. I know they exist because I see them through the application of the cell phone and when I try to create another it tells me that I can not add any more. I see the application of the Electronic Teacher's Book as four times and I'm not interested.
daily mail limit and quota size
sir can you please increase the daily no of mails limit from 250 to some bigger value and also increase the limit of mb per day. i am using smtp zoho via a client. regards admin@frontline.in
internal exception postUrl API call in custom function
Hello, I have a custom function written that makes a PostUrl API call to Hubspot CRM to create deals. It works for me in Postman, however I am getting an "internal exception" when I execute it. Here is the function code: myMap=map(); myMap.put("Content Type","application/json"); params="{\"associations\": {\"associatedCompanyIds\": [\"" + input.aHScompanyId + "\"],\"associatedVids\": [\"" + ccHSid + "\"]},\"properties\": [{\"value\": \"" + input.pPotentialName + "\",\"name\": \"dealname\"},{\"value\":
Is there a way to prevent an email from sending without an attachment if you used the word "attachment" in the email?
Hello all, I just started at a company that uses Zoho Mail. I'm wondering if there is a way to prevent an email from sending without an attachment if you used the word "attachment" in the email? Cheers Sean S
Problem registering domain for email
I am trying to register the domain wrinkleville.com for email access and I get the error: This domain is already associated with this account r*****e@g*****. How do I get it cleared?
Layout of Tickets Screen
Is it possible to change what information is on the Tickets Listing screen? There are a few other pieces of information which would be nice to see on this screen (Product or Category) or potentially a custom field. This is something that I think would be great to be controlled at either the Agent or Department level. I've been getting good feedback from my team, but one big concern was ticket organization. Thanks! Ernie
uploadFile API
Hey Everyone, I'm getting a "Couldn't open file" error when trying to upload a file to a custom module in zoho. I tested this yesterday and it worked fine however when testing today it doesn't work. I haven't changed the code so I'm not sure what the deal is. If anyone has any insight on this I would greatly appreciate it. Been testing and debugging this for hours.. $FileName = $_FILES['File']['name']; $FileSize = $_FILES['File']['size']; $FileTmp = $_FILES['File']['tmp_name'];
Cannon Add a Mailbox Alias
In the past I've had no issues adding a new alias email, but with a new domain I just added I am having an issue. Everytime I try to add a new alias, I get an error message saying "Unable to Add Alias Address." Any assistance you could provide would be very helpful. Thank you very much!
Response to a HTTP POST request that cannot be processed
Hello everybody: I am making an app for Android that sends many HTTP POST requests to my Zoho Reports account and I would like to know if there is any special or diferent response to those HTTP POST requests that cannot be processed because there are not more API units available. I want my app to be aware of this for the user to be notified about this in order he is able to make proper decision. Thanks in advance!
554 5.1.8 Endereço do remetente bloqueado
Prezados, boa tarde. Meu email esta bloqueado com a seguinte mensagem: 554 5.1.8 Endereço do remetente bloqueado. Gostaria de solicitar mais informações, e se possível o desbloqueio obrigado
Present Agents with Required Bug Reporting Fields in Desk and Pass CRM Information in to Bug Tracker
Is it possible to make the required fields in BugTracker show up when users go to add a bug in Desk? If not, I'm not totally sure what the point of having these required fields is in the first place. Not being able to require users to provide certain information is a bit problematic when it comes to reporting bugs. As far as my second question goes, is it possible to have BugTracker fields automatically populate with relevant customer information pulled from the ticket such as the contact's name
Would like to know all zoho desk apis
Hi, I been integrating ZohoDesk into our application and found out there are other APIs which are not mensioned in Developers guide. so i would like to know all zoho desk APIs. Thank you. Rama.
INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :Administrative prohibition
I´m getting this error message when replying to an email: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. david@shemai.es INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :Administrative prohibition Received:from mail-io0-f172.google.com (mail-io0-f172.google.com [209.85.223.172]) by mx.zohomail.com with SMTPS id 1493136817830624.0207063112042; Tue, 25 Apr 2017 09:13:37
search function in connect mobile-- ios
HI Why is there no search function in the ios app? isnt the ability to search from mobile, one very important feature to have left out?
SPAM Campaigns
Hello:I'm having trouble sending the campaigns.They reach the SPAM folder to my contacts. I already did the SPF / DKIM verification of the domain to avoid this kind of problems. What could be the inconvenience? Thank you.
V 1.96: Introducing registrations, recording, a plugin for WebRTC-unsupported browsers, improved connection speed and stability
As you might have noticed, we have added some webinar features in our recent update. This includes registrations, session recording, a new plugin for WebRTC-unsupported browsers, phone audio enhancements, improved connection speed and stability and some bug fixes. Introducing Registrations for Webinars You can now invite participants to register for your meeting/webinar. Enable registration when scheduling a webinar, post the registration link on your website or blog to attract more participants,
Outgoing email issue - certificate problem
I've got a problem with my email from my phone. It's a Nokia Lumia 635 running Win 8.1 (9.1.14219.341 to be precise). I now get a message saying I've got a problem with my certificate smpt.zoho.com:465 and the error code is 80072F89. I 've searched the forums and this question is either not answered or it says to reset the phone - it's a work phone and that isn't really an option. I've also got a load of mails that are in the outbox that I've thought I'd sent over the past few weeks. So i'd like
Unable to send message;Reason:554 5.1.8 null
Hello, I am unable to send message please unblock my email id so that i can use it. Regards Amit Sharma
Unable to send message;Reason:550 5.4.6 Mail rate exceeded limit
Please help to unblock my account.
Please unblock my account. Urgent
Please Help
Is it correct that I can't forward to a plus address?
We have our domain, say "example.com", on Zoho. We have created a group on zoho control panel, "info", whose email address is "info@example.com". We'd like emails sent to "info@example.com" to be delivered to some of our internal users (users with an email addr of "{something}@example.com") AND, to a Gmail account, "someone@gmail.com" but specified with the "plus" address "someone+infoexamplecom@gmail.com". BUT Zoho doesn't let me enter a "plus" address in the "Add members" section. Is this a glitch
Client User access
As a test case I've added a client user to one of our testing projects to see what the access level is and what it would look like for them. They get access to the forums - which is nice. Though a way to make some of the discussions internal or external (like with the milestones would be great). Sometimes you want to discuss things that the client doesn't necessarily needs to see. However, even after making the milestones we had (or at least some of them) external, and even creating a new externally
Account not active
Hi, encountered error when accessing Zoho mail. Dashboard and other services seems to be working fine. Please help to resolve the issue. Thanks.
Adding more color and category to Charts.
Charts are the most effective way to represent data inside a spreadsheet. Zoho Sheet is constantly working on improving this marvelous tool of data visualization. Let's see what the current Chart update has in store for you. 1. Colors to make charts with elegance. Color Schemes Default colors can make your charts look monotonous. Hand-picking colors for each segment of a pie or funnel can also be tiring. Choose from the four sets of color schemes, or from the various other monochromatic shades. Already
Email send and receive problem
Hi Support, one of our user is not able to send and receive emails but he is able to do it in his mobile. his email quota is 96% full and also he deleted many emails to get it free. his email id is richard.vanleeuwen@gms-group.com. Can you please check it on urgent basis. Suraj
Change the invoice number & pdf template according to the agent
Hi, We are a little company that selling more that 4 brands, our invoices are sent to costumers by different number and template for each brand manager (user or agent). is there a way to automate this ? for exemple when brand_A_manager send the invoice/quote, the number of the invoice is modified to (brand_A_001) and automaticly the pdf template (brand_a) is used. the same for brand_b. thanks for your help.
How can i import activities to leads?
is it possible to import tasks to leads?
Calender invites are not received
I have a commercial role and schedule meetings with my prospects. When I send them an invite I know they can see the meeting in their agenda but they do not receive an email that normally comes with the invite. Can you please help me?
Add our company logo in Signature
can we add our company logo in signature? because our email signature has our company's logo and we want to unify the format of our emails to customers.
Payroll Options
Would like to see a payroll service implemented; Maybe not a true payroll but at least the ability of tracking payments to employees without making them a vendor. please help. Thanks. I didn't find the right solution from the internet. References: https://zohofinance.uservoice.com/forums/283818-zoho-books
Mail Forward issue
Continuous same below email getting me on my email address As gmail is full , i have changed forward email id still getting same mail Please give me suggestion The following message could not be forwarded to acc****@gmail.com for accounts@sri*******rch.com Technical details of the failure: 4.2.2 The email account that you tried to reach is over quota. Please direct 4.2.2 the recipient to 4.2.2 https://support.google.com/mail/?p=OverQuotaTemp 201si9043703oii.21 - gsmtp
Unable to send message;Reason:550 5.4.6 Mail rate exceeded limit
Please unblock my account. Thanks.
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