Forget Admin user and password
Hi, I am forgetting my admin account details. I am using info@shri-industries.com mail Id. Please help me to retrive this account.
How to release a domain on another account?
Hi folks, I registered a domain from a Wix account for the free email forwarding, etc. The process was never completed, but the email linked is now unavailable and we cannot gain access to it. I tried to use the domain on this account, but it says it's already registered. How can I go about releasing the domain with no access to the account that put it on? I still have full access to Wix to verify, etc. Any thoughts?
Migrating from godaddy
I cannot seem to get my emails from godaddy to migrate to my new zoho accounts. I have followed the instructions the best I can, but I assume I am missing something. Is there a more detailed description on how to do it?
Mobile Edition - User authentication error (USER_NOT_ACTIVE)
I can't login to my ipad. I am getting the error (USER_NOT_ACTIVE)
Cannot make expense refund because the vendor's currency is not the same as base currency
I am trying to create expense refund. My base currency is CAD and vendor is USD. So when I pay to vendor I need to put in my base currency CAD, but if I try to create expense refund I cannot because of the " The customer's currency does not match with the base currency or the currency used in the transaction. Hence, this transaction cannot be recorded." I cannot create refund in USD and I cannot change vendor's currency. So what am I supposed to do?
Cant send mails in iphone
I am not able to send mails from my iphone. All settings are perfect. It says, the sender address " " is rejected by the server. Kindly help me.
Android Creator App Error
We have our entire team using android tablets to access the Zoho Creator app. A few people have iOS devices as well. This morning, all Android devices are coming up with an error when the app is opened. It just says "An Error has occurred." I tried to restore a previous version of the app with no success. The same error occurred. It asked to report the issue and I have. I checked our account and can't seem to figure out why it is happening. It is happening on mobile and wifi connections sop it is
Impossible to export a report from "Visits" module
Hello, I am using both Zoho CRM and SalesIQ and I want to export a report from the "Visits" module but I can't. I have an error message saying: "Permission Denied Sorry! You cannot export this report because you do not have the permission to export one or more modules that are part of this report. To export the report, please provide export permissions to those modules in Profiles settings." The thing is I am the super-admin and I have all the rights and authorizations. I asked for live support but
I can't use my zoho mail on my outlook with the IMAP or POP config
Since I've changed my password my I can't connect my zoho mail on my outlook, I've tried config by the both POP and IMAP configurations but doesn't worked. I also tried the same configurations on another computer! Follow attached my POP and IMAP configurations details.
Incoming mail problem
Good morning. My email info@proagroambiente.com it doesn't work, the option Incoming is disable. Please, I need your help. I will stay to attend for a solution. Att: Steven Donado
Account not Active
Hello, i'm trying to login to zoho mail but it sends a error message saying my "account is not active". It was all working fine till yesterday, i have already mailed the support team. What should i do to fix this out? Regards
ERR service unavailable
Hi, Today I received ALL mails since 2014 as if new; more than 19000... After that I stopped receiving any mails at all. I use the mail client Tha Bat! and this account is configured like this: Servidor SMTP: smtp.zoho.com Conexión SMTP Seguro en puerto dedicado (TLS) Puerto SMTP: 465 Protocolo de correo entrante: POP v3 Servidor de correo entrante: pop.zoho.com Conexión al servidor de correo entrante Seguro en puerto dedicado (TLS) Puerto del servidor de correo entrante:995 Tiempo excedido de Conexión:
Unable to add User
Unable to add user with email id: info@krishnastationerychennai.com It says 'Invite Sent succesfully' but no invite is received.
Account disabled.
My account has been disabled on zoho invoices. can anyone help?
Contacts merge from Campaigns to CRM
I added contacts into Campaigns and want to merge them with the contacts I have in CRM. I cannot figure out how to do it. PLEASE HELP SOMEONE!
Contacts merge from Campaigns to CRM
I was previously using a different emailing software and imported all of those contacts into Campaigns. I am now wondering how to merge the contacts from campaigns back to the contacts in CRM? Many of the contacts in Campaigns are already contacts in CRM so I want their information to merge together. The contacts that are not in CRM I do NOT want to add as contacts in CRM, only the existing contacts merged. Please help! -Allison Rowe
Zoho Campaigns does not push the dates of a campaing in Zoho CRM Campaign
Hello when in the Campaigns (CRM) I can't see the dates (start date and end date) of a campaign made in Zoho Campaigns. I have set zOHO Campaigns to push reports to CRM. How can I get those data available in CRM? thanks ciao armando
Outgoing mail severely delayed
Hello, Are you currently experiencing server issues? Our outgoing mail is severely delayed but I didn't see any recent postings on the Zoho service-updates blog. Sending an email from Zoho to my gmail account it took exactly one hour to arrive, 9:26am to 10:26am. Emails sent internally from one Zoho account to another in the same domain have still yet to arrive nearly two hours later. Should I be checking somewhere other than https://www.zoho.com/service-updates/blog for existing server issues?
Account disabled - Don't acces Control Panel
Dear Zoho! I have working successful Zoho Mail with domain vedomi.com.br. However today, I can't login Zoho Mail in account vedomi@vedomi.com.br; system message "account is disabled". Why? I have everything set up correctly in my domain (DNS in Registro.br). And this account use only as admin (control panel). How to restore account administrator? Note: I can not log in by alternative emails. My functional emails are ealouzada@vedomi.com.br and mairamacri@vedomi.com.br (this e-mail functions, but
How to Switch Back to Previous Mail Interface
How to Switch Back to Previous Mail Interface
Not receiving emails
Hi, I am able to send emails but can't receive emails on my accounts, please help Thanks
Please unblock email already deleted too much emails
Hi! Need help unblocking email. already deleted emails. We are using the email for just our business emails. just been receiving too much inquiries from our clients.
Can we bring data into creator from a Zoho CRM custome field or module?
We want to use a form for reporting on our English classes. We would like to pull the information from CRM. Is this possible? We curerently are using the contacts for our students and accounts for the customer but we want to create the classes with their details in a custom module and then have a pick list in Creator to pull the info over.
Is it possible to send Bigcommerce customer info to zoho crm?
I'm now using Zoho CRMplus and I'd like to take full advantage of the campaigns integration. My scenario... Client purchases from our online store. I'd like to send the client data to zoho crm including product purchased. If product purchased = X then send an email Y days later giving them a new offer.... thanks in advance.
POP not working for one account
I have a catch_all account and a personal account with Zoho, both of which I then use Gmail to grab via POP. Since yesterday I've been having issues with the catch_all account. It gets a lot of inbound mail, applies a forwarding filter to move out some genuine stuff (mis-spells of names etc), spam filters within Zoho and then what is left is grabbed by POP into gmail (much of which is then also filtered by gmail as spam too). So just yesterday I cleared down the trash and spam folders in Zoho so
Congrats for zoho
well, last time when you were blocked by spam i move out from this service, then i comeback when you fixed the problem, now i have 10/10 on mail tester, congrats zoho i have dkim and spif record, thats all
Can't send mail in cakePHP3 from Godaddy
I'm using Gourmet/Email and unable to send mail on Gadaddy from zoho.com hosted account, although everything was working well locally. My transport config is as follow : 'default' => [ 'transport' => 'default', 'host' => 'ssl://smtp.zoho.com', 'port' => 465, 'username' => 'address', 'password' => 'pass', 'emailFormat' => 'both', 'url' => env('EMAIL_TRANSPORT_DEFAULT_URL', null), 'className' => 'Smtp' ],I'm getting such a response : Connection refused Cake\Network\Exception\SocketException Can somebody
Candidate Advanced Search not working properly
Hello, I ran an Advanced Search for Candidates and it does work properly. I searched based on Associated tags, putting condition "not contain" + a certain tag. In the results there were candidates who have this tag. How can we rely on the results of searches (and this is actually why we use an ATS), when it is obviously not working?????? Please, fix it. It influences the business, since we are losing contact with candidates, we would have otherwise contacted. Thank you Miroslava
Problem with configuration at outlook
I created an account at zoho.com and tried to configurate it at outlook following the example on the zoho's site, but it didnt work. I have other two accounts based on zoho, configurated at outlook that work. Even following exactly the same configuration from that two acconuts I didnt get to make work. Somebody help me, pelase.
Gmail Contextual Widget
Right now only one of my employees can see the Gmail contextual widget, and that employee doesn't even have a Zoho account. I had the app available for the entire organization, but he is the only one that could see it. Any idea why that might be and how I can fix it?
It´s not searching emails in the search option of messages
Hi Support, Once month ago my email account (ahidalgo@optimice.com.pe) was blocked for full space reasons, now the account is enable but the search option of messages basic and advanced are not filtering correctly the messages. could you please help me to activate this option again? Thank you. Moises Acevedo
SLA Escalate to Group or Role
Is there any way to escalate an SLA to a group or role instead of specific agents? Specifying specific agents becomes problematic when they leave or switch groups.
Email Blocked
Emails to our domain inadz.com not delivering. It is returning following error The error that the other server returned was: 554 5.2.3 MailPolicy violation Error delivering to mailboxes Pls help.
Display Decision Box in View not as True/False
Is there a way when using a Decision Box to show this in a different way then true/false in a View? I would prefer to show it as "Yes"/"No". any suggestions how to do that? thanks Henk
post customer details using jquery ajax call
Hi, I am unable to save customer details in zoho DB. I'm getting error.below i have attached. please help me out to overcome from this problem. By using below mentioned script ,communicate with DB <script> $(document).ready(function () { $('#btnRegister').click(function () { debugger SaveCustomer(); }); }); function SaveCustomer() { var CustomerData = { display_name: "Bowman
Adding a field to multiple modules
Hi! I've created a number of custom fields in each of the modules (Candidate, Client and Contact) - this is a feature I really love!!! My problem is that when I originally created a few of the fields I didn't check the box to include that field on other modules. When I go in to EDIT that field, I don't see an option to check the boxes once the field is created. Am I missing something? Please help...
searchRecords with Lead Status:-None
Hello, I am trying to use searchRecords for leads but I only want records that do not have their lead status set. I can not figure out the proper syntax? Thank you, Aspen
CDATA Excel Add-in requires primary key fields for updating rows, How to set?
Hi I use the CDATA.com excel add-in for ZOHO CRM, but am unable to update any table, because of missing primary key fields. Neither build-in fields nor custom autoimcrement fields are set to "primary key" in the database scheme. How can I achieve this? Cheers Michael
Meetings
I would like to know if it is possible to have an specific folder for VISITS/MEETINGS. Normally when you open an Organization you could have several meetings. It is important to have control for these meetings in cronological way. In your CRM I cann`t see it!! I know you have tasks, calls, etc but not an specific meeting. If the SYS is flexible is it possible to create it? Thanks
Zoho CRM no campaign found
Hi Zoho Team, I have a question in regards to the ZohoCampaign Email. We are using Zoho Campaign on sending out the email but our question is why the campaign didn't reflect our Zoho CRM. Note: This refers to individual record in the CRM after sending the email using Zoho Campaign Please refer to the Screenshot below:
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