Cleanup of inactive verified domains

Greetings from the Zoho Accounts team!

We are bringing a new addition to our existing domain cleanup process. We already have a domain cleanup process for unverified domains, which happens after 90 days. We are extending it to inactive verified domains as they cause many issues with their huge amounts of stale data.

Update: We have updated our domain cleanup process, and unverified domains will now be removed after 7 days instead of 90 days. Check the end of the post for further changes.

Now, we have two domain cleanup processes: one for unverified domains and the other for inactive verified domains.

Cleanup process for inactive verified domains

We'll show an announcement to the organization administrators about the domains that are set to expire within the next 30 days and the ones that have already expired. The administrator needs to renew the domain before expiry to continue using the services without interruption. If the administrator takes no action, the domains will be marked as expired domains after expiry date. All the expired domains (the ones that have already expired and the ones that are marked after expiry) will be permanently deleted 90 days.

Announcement after signing in:

How to prevent a domain from being included in the cleanup process

This announcement will redirect the administrators to accounts.zoho.com > Organization > Domains, where they need to follow up as categorized below to prevent the domain from getting deleted permanently.

1. Expired domains:

For an expired domain, the administrator needs to renew the purchase at the domain registrar and then re-verify the domain.

2. Domains about to expire:

For a domain that is about to expire, the administrator needs to renew the purchase at the domain registrar.

3. Unverified domains:

For an unverified domain, the administrator needs to complete ownership verification via one of three methods: TXT, CNAME, or HTML.

We are committed to providing you with the best possible service and support. If you have any questions or concerns about this new feature, please contact support@zohoaccounts.com.

Update (July 2026) - Changes to domain cleanup process

The following are the new changes to our domain cleanup process:

Unverified domains will be removed after 7 days (previously 90 days).
Sub-domains will be marked as unverified after their parent domain is removed. All sub-domains will then be removed 7 days after being marked as unverified.