Announcement Pages | Manage your ZA - Zoho Accounts

Announcement pages for Zoho account

You have used a backup code to sign in

Why is this shown

While signing in, if you're unable to verify using multi-factor authentication (MFA) due to some issue, you can use a backup verification code to gain access to your account. These codes are meant to provide one-time access to your account so that you can reconfigure MFA and avoid facing the issue again.


Each code is usable only once and you can have only 5 valid backup codes at a time. Hence, it is recommended to save and keep enough backup codes so that you don't end up with none available and lose access to your account.


Hence, when you sign in using a backup code, we show this alert to remind you to generate new codes in case you've used up all your codes or lost access to them.

What you need to do

If you've access to two or more backup codes, you can click Continue to sign in.


If you don't have any more codes:

  1. Click Generate New Codes. 5 new codes will be generated.
  2. Either DOWNLOAD or COPY those codes.
  3. Save them someplace secure and not accessible by others.
  4. Click Continue to sign in.


Yes, you can skip generating new codes by clicking Continue to sign in. However, it is highly recommended that you generate new codes if you don't have access to any.

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