Announcement Pages | Manage your ZA - Zoho Accounts

Announcement pages for Zoho account


You have used a backup code to sign in


Why is this shown

While signing in, if you're unable to verify using multi-factor authentication (MFA) due to some issue, you can use a backup verification code to gain access to your account. These codes are meant to provide one-time access to your account so that you can reconfigure MFA and avoid facing the issue again.

 

Each code is usable only once and you can have only 5 valid backup codes at a time. Hence, it is recommended to save and keep enough backup codes so that you don't end up with none available and lose access to your account.

 

Hence, when you sign in using a backup code, we show this alert to remind you to generate new codes in case you've used up all your codes or lost access to them.

What you need to do

If you've access to two or more backup codes, you can click Continue to sign in.

 

If you don't have any more codes:

  1. Click Generate New Codes. 5 new codes will be generated.
  2. Either DOWNLOAD or COPY those codes.
  3. Save them someplace secure and not accessible by others.
  4. Click Continue to sign in.

Skippable?

Yes, you can skip generating new codes by clicking Continue to sign in. However, it is highly recommended that you generate new codes if you don't have access to any.


    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION










                                    You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                        Manage your brands on social media

                                          Zoho Desk Resources

                                          • Desk Community Learning Series


                                          • Digest


                                          • Functions


                                          • Meetups


                                          • Kbase


                                          • Resources


                                          • Glossary


                                          • Desk Marketplace


                                          • MVP Corner


                                          • Word of the Day


                                            Zoho Marketing Automation

                                              Zoho Sheet Resources

                                               

                                                  Zoho Forms Resources


                                                    Secure your business
                                                    communication with Zoho Mail


                                                    Mail on the move with
                                                    Zoho Mail mobile application

                                                      Stay on top of your schedule
                                                      at all times


                                                      Carry your calendar with you
                                                      Anytime, anywhere




                                                            Zoho Sign Resources

                                                              Sign, Paperless!

                                                              Sign and send business documents on the go!

                                                              Get Started Now




                                                                      Zoho TeamInbox Resources



                                                                              Zoho DataPrep Resources



                                                                                Zoho DataPrep Demo

                                                                                Get a personalized demo or POC

                                                                                REGISTER NOW


                                                                                  Design. Discuss. Deliver.

                                                                                  Create visually engaging stories with Zoho Show.

                                                                                  Get Started Now









                                                                                                      • Related Articles

                                                                                                      • Sessions

                                                                                                        Active Sessions In this section, you can find a list of your active sessions including multiple sign-ins from different devices and details such as device, web browser, and the location you signed in from. How to view an active session Sign in to ...
                                                                                                      • Manage sessions

                                                                                                        In addition to managing your sessions via Active Sessions in accounts.zoho.com, you can also view or terminate connected apps, mobile, and web sessions in the OneAuth app. How to view or terminate sessions via OneAuth Open OneAuth. Tap Sessions on ...
                                                                                                      • Manage your Zoho account via OneAuth

                                                                                                        Multi-Account Support   Just like the Zoho Mail and CRM mobile apps, OneAuth also supports multi-account sign-in. You can now add and configure multi-factor authentication for as many Zoho accounts as you want in the OneAuth app. How to sign in ...
                                                                                                      • What is meant by daily sign-in limit?

                                                                                                        To restrict multiple users using the same Zoho account, there is a limit to the number of times you can sign in to your account, which is 20 times per day (time is based on your account's datacenter timing). If you receive an error message stating ...
                                                                                                      • Manage your domains

                                                                                                        Prerequisites Your Zoho account must be an organization account and not a personal account. You can create an organization account by signing up for business applications like Zoho One, Zoho CRM, Zoho Mail, Zoho Docs, and Zoho Vault. You must be an ...
                                                                                                        Wherever you are is as good as
                                                                                                        your workplace

                                                                                                          Resources

                                                                                                          Videos

                                                                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                          eBooks

                                                                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                          Webinars

                                                                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                          CRM Tips

                                                                                                          Make the most of Zoho CRM with these useful tips.



                                                                                                            Zoho Show Resources