Extensions in Zoho Sprints
Extensions allow you to add additional functions to the product. Zoho Sprints has introduced two new extensions to manage your documents and support tickets.
Google Extension:
Using Google plug-in, you can fetch images from Google Drive and attach them to work items for reference. Users can also download these attachments from Zoho Sprints.
To install the plug-in,
- Go to Settings and click All under Marketplace.
- Select Google Drive for Zoho Sprints.
- Click Install in the following page.
- Select the projects and set the accessibility for the users.
- Click Install Now.
- After the installation, go to the Authorization tab.
- Click Authroize to grant access to your Google Drive and Zoho Sprints accounts.
Zendesk Extension
The Zendesk plug-in will serve as a bridge between engineering and support agents. Once a customer issues a ticket, it can be linked to a work item. This will help the engineering team understand the problem better. Discussions can be added as comments in Zoho Sprints and viewed in Zendesk and vice versa.
To enable this extension,
- Go to Settings and click All under Marketplace.
- Click Zendesk for Zoho Sprints.
- Check the privacy preferences and click Install.
- Choose your project and accessibility preferences and click Install Now.
- Enter your Zendesk domain name and click Save & Next.
- Authorize the connection and triggers.
To know more about setting up this extension and using it, check out our help document.
Both these extensions can be enabled for a specific project or a profile or a user role. Do try it out and if you need any assistance, please contact support@zohosprints.com. We'll help you out.
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