Instant Messaging Update | Now migrate your WhatsApp Business phonenumber from another BSP to Zoho Desk | Dec'23
Hi All,
Everything seems to move at lightning speed these
days, and time is certainly flying by for the IM team. But we are
delighted at how much ground we covered this year. 🚀
For one, we
enabled WhatsApp business phone number migration so that you can
converge your WhatsApp Business Account (WABA) and conversations in the Instant Messaging platform. Read on to learn more about the streamlined migration process.
Migrate your WhatsApp business account to Zoho Desk
Now that we're a WhatsApp's Business Service Provider (BSP), you can seamlessly migrate your WhatsApp business account from other BSPs to Desk.
A BSP is a third-party provider that has proven expertise on the WhatsApp
Business Platform and is authorized to help you communicate with your
customers using WhatsApp APIs.
Please note that there is no way to access the WhatsApp Business API without a provider.
You will need to select one that suits your business needs. If you're
unsure about your needs, Zoho can work with you to clarify your
requirements and find the best solution.
Suppose you are not a
techie but want to connect WhatsApp with your IT services, such as a
multi-channel inbox, customer support system, or automated chat-bot. You
need a reliable WhatsApp BSP to manage these communications between
your business and customers.
WhatsApp account details that will be migrated from your BSP
If you have a verified WhatsApp Business Account (WABA) with a BSP and want to move to another BSP, you can easily migrate your account details. This means you can choose your preferred BSP while keeping your:
- Official Business Account status
- Display name
- Quality rating
- Messaging limits
You may need to verify your business with Meta for WhatsApp to approve your WABA. Read more about the process.
Who can migrate?
- New customers who want to add a new number (WABA).
- New customers who want to migrate an existing number from their current BSP.
- Existing customers who want to migrate to a new number.
- Existing customers who want to migrate their number from another BSP.
We are happy to support all the migration processes mentioned above.
Benefits of migrating your WhatsApp business phone number to Zoho Desk
As
a WhatsApp BSP, we provide direct access to Meta's cloud-hosted
WhatsApp API. In addition to fast and reliable message delivery, you'll
get instant access to new features, security updates, and more by Meta.
Desk's
IM portal provides users with one common platform for all their
favorite channels. There are no additional costs for integrating the
WhatsApp API, so you only pay for the WhatsApp conversations. The
conversation charges can be easily monitored under the Credits Dashboard
for transparency and user convenience.
Navigate to the IM Module, go to Dashboard, and select Credits Dashboard or Credits Statement.
Furthermore, the migration is seamless,
so you can experience the full benefits of integrating WhatsApp with
our IM platform without disrupting your existing conversations.
To learn more, check out these prerequisites and step-by-step instructions to migrate your phone number to Desk.
Migrate
now to experience the benefits of using Zoho's Instant Messaging
Platform as your WhatsApp BSP, and be sure to drop your suggestions in
the comments section.
Watch this space for more exciting Instant Messaging updates!
Cheers to new beginnings in 2024,
Kavya Rao
The Zoho Desk Team
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