Hi All,

Everything seems to move at lightning speed these days, and time is certainly flying by for the IM team. But we are delighted at how much ground we covered this year. 🚀

For one, we enabled WhatsApp business phone number migration so that you can converge your WhatsApp Business Account (WABA) and conversations in the Instant Messaging platform. Read on to learn more about the streamlined migration process.

Migrate your WhatsApp business account to Zoho Desk

Now that we're a WhatsApp's Business Service Provider (BSP), you can seamlessly migrate your WhatsApp business account from other BSPs to Desk.

 

 A BSP is a third-party provider that has proven expertise on the WhatsApp Business Platform and is authorized to help you communicate with your customers using WhatsApp APIs.

Please note that there is no way to access the WhatsApp Business API without a provider. You will need to select one that suits your business needs. If you're unsure about your needs, Zoho can work with you to clarify your requirements and find the best solution.

Suppose you are not a techie but want to connect WhatsApp with your IT services, such as a multi-channel inbox, customer support system, or automated chat-bot. You need a reliable WhatsApp BSP to manage these communications between your business and customers.

WhatsApp account details that will be migrated from your BSP

If you have a verified WhatsApp Business Account (WABA) with a BSP and want to move to another BSP, you can easily migrate your account details. This means you can choose your preferred BSP while keeping your:

• Official Business Account status
• Display name
• Quality rating
• Messaging limits
  

You may need to verify your business with Meta for WhatsApp to approve your WABA. Read more about the process.

Who can migrate?

• New customers who want to add a new number (WABA).
• New customers who want to migrate an existing number from their current BSP.
• Existing customers who want to migrate to a new number.
• Existing customers who want to migrate their number from another BSP.

We are happy to support all the migration processes mentioned above.

Benefits of migrating your WhatsApp business phone number to Zoho Desk

As a WhatsApp BSP, we provide direct access to Meta's cloud-hosted WhatsApp API. In addition to fast and reliable message delivery, you'll get instant access to new features, security updates, and more by Meta.

Desk's IM portal provides users with one common platform for all their favorite channels. There are no additional costs for integrating the WhatsApp API, so you only pay for the WhatsApp conversations. The conversation charges can be easily monitored under the Credits Dashboard for transparency and user convenience.

Navigate to the IM Module, go to Dashboard, and select Credits Dashboard or Credits Statement.

Furthermore, the migration is seamless, so you can experience the full benefits of integrating WhatsApp with our IM platform without disrupting your existing conversations.

To learn more, check out these prerequisites and step-by-step instructions to migrate your phone number to Desk.

Migrate now to experience the benefits of using Zoho's Instant Messaging Platform as your WhatsApp BSP, and be sure to drop your suggestions in the comments section.



Watch this space for more exciting Instant Messaging updates!

Cheers to new beginnings in 2024,



Kavya Rao


The Zoho Desk Team