Zoho is now a WhatsApp Business Service Provider
NEW WhatsApp Business Partner
Zoho's Instant Messaging team proudly announces that we are now WhatsApp's Business Service Provider (BSP). We have partnered with Meta to provide the best solutions to increase revenue and deliver a prompt messaging experience for your customers. Zoho has been chosen from Meta's long list of third-party solution providers to help your business connect and exhaust all the capabilities of the WhatsApp Business API. This new partnership will make WhatsApp the #1 business communication channel on the IM Module.
The new features of WhatsApp make it the most influential business communication tool globally. Scale your business with our biggest engagement channel: The Instant Messaging Module.
What are Business Service Providers (BSPs)?
BSPs are a group of third-party providers well versed with the WhatsApp
Business Platform. They can help you communicate with your customers on
the WhatsApp Business Platform.
If you are not a techie but want to connect WhatsApp with your technology, such as a multi-channel inbox, customer support system or a Bot platform. You can work with a BSP (Business Service Provider) to manage these communications between your business and your customers.
How to grow your business using WhatsApp?
WhatsApp offers unique features that help you acquire new business and a 2X-increase in revenue. Some of the features included are:
♢ Green tick verification (Trusted Business)
♢ Send bulk messages
♢ Single messaging Inbox for all team members
♢ Analyze the incoming and outgoing message flow
♢ Green tick verification (Trusted Business)
♢ Send bulk messages
♢ Single messaging Inbox for all team members
♢ Analyze the incoming and outgoing message flow
Do we support BSP to BSP Migration?
Yes, we do support BSP to BSP migration now. But, it's a manual process and please make a note of the required conditions to complete the migration successfully. Read about the BSP Migration process.
Only a single phone number / WABA can be connected to a single service.
Why should you choose Zoho as your BSP?
Zoho is one of the authorized BSPs of WhatsApp, and the integration with the IM module is free and is one of the most highly anticipated mediums for customer communications. We also contact individual businesses to learn more about their privacy policies and abide by them. Occasionally, BSPs use WhatsApp’s parent company, Meta, to securely store messages and respond to customers. But Zoho, on the other hand, keeps your messages on our servers. We also support approved message templates and canned messages.
Read a feature story - Maximize the benefits of business messaging without paying for it
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
BSP Migration
Migration If you have an existing WhatsApp Business API client and wish to migrate it to a new setup using the same phone number, please follow the below mentioned steps or identify the changes to be made. What is a Business Service Provider (BSP)? ...FAQs: Instant Messaging
Why can't I send Canned Messages? The Auto-ticket conversion must be switched On. Why? Because the canned message contains placeholders from the Agents & Contacts module. Navigate to Instant Messaging > Preferences > Check_lists to Switch On the ...Integrating WhatsApp with Zoho Desk
WhatsApp is the world's most widely used instant messaging (IM) service app, with over 2 billion users. The ubiquity of this app is reason enough for businesses of all sizes to look at it as a channel for customer support. If your customers ...FAQs: WhatsApp Business
How to configure a Phone Number for the WhatsApp Embedded Sign-up. The business phone number must be configured manually by adding the number on the Facebook Business Manager console and verifying it. Login here Once WhatsApp approves the phone ...WhatsApp Multi-WABA support by Instant Messaging
If you've been using the WhatsApp channel to communicate with your customers, you're likely aware that every WhatsApp Business Account (WABA) needs a verified phone number specifically dedicated to that IM channel for the current WhatsApp Business ...
New to Zoho LandingPage?
Zoho LandingPage Resources