Tip & Tricks: Make your Chatbot personal with Criteria Router!

Tip & Tricks: Make your Chatbot personal with Criteria Router!

Hi everyone 🤖

Ever wished for a bot that understands your visitors' needs and acts accordingly? We got you! Meet Criteria Router card – your ticket to an intelligent, customer-centric bot without breaking a sweat or code! Let's sprinkle some magic on your chatbot game with this quick tip.

Let's take an e-commerce store that sells shoes, shirts, and trousers. 
  • By input cards, know what the user wants and save them in the context variable.
  • Use the variable in the criteria router card to split the bot's flow based on the visitor's response.

A couple more tips with the Criteria router card
  • Change the bot's behaviour based on your site's URL. Provide special treatment for your "contact us" page by configuring the bot to create instant support tickets for your contact us page visitors. 
  • Prioritize your potential with lead score. Give them the VIP experience by connecting only your potentials with operators for quick assistance. 
Check out this video to know more about this card. Stay tuned for more such tips!

Sasidar Thandapani
Zoho SalesIQ team

      Zoho Developer Community

                                Zoho Desk Resources

                                • Desk Community Learning Series

                                • Digest

                                • Functions

                                • Meetups

                                • Kbase

                                • Resources

                                • Glossary

                                • Desk Marketplace

                                • MVP Corner

                                • Word of the Day

                                    Zoho Marketing Automation
                                            • Sticky Posts

                                            • Optimizing Chatbot Versatility by Combining Answer bot and Zobot

                                              Hi everyone! Great to see you. We are delighted to introduce the Answer bot card/autopilot function for the Codeless and SalesIQ Script bot platforms. This provides your bot with Q&A capabilities similar to the Answer bot. So, you can bring your Answer
                                            • What will happen if we deploy two Zobots/Chatbots on the website?

                                              Hi everyone,  The chatbot is a powerful tool to automate customer interaction on your website. But, what will happen if we deploy two different chatbots on the website? If you've deployed both answer bot and Zobot on the website for the same flow, then

                                            Manage your brands on social media

                                                  Zoho TeamInbox Resources

                                                    Zoho DataPrep Resources

                                                      Zoho CRM Plus Resources

                                                        Zoho Books Resources

                                                          Zoho Subscriptions Resources

                                                            Zoho Projects Resources

                                                              Zoho Sprints Resources

                                                                Qntrl Resources

                                                                  Zoho Creator Resources

                                                                    Zoho WorkDrive Resources

                                                                      Zoho Campaigns Resources

                                                                        Zoho CRM Resources

                                                                        • CRM Community Learning Series

                                                                          CRM Community Learning Series

                                                                        • Tips


                                                                        • Functions


                                                                        • Meetups


                                                                        • Kbase


                                                                        • Resources


                                                                        • Digest


                                                                        • CRM Marketplace

                                                                          CRM Marketplace

                                                                        • MVP Corner

                                                                          MVP Corner

                                                                            Design. Discuss. Deliver.

                                                                            Create visually engaging stories with Zoho Show.

                                                                            Get Started Now