Zoho Desk Community Digest - January 2021

Zoho Desk Community Digest - January 2021

Marketplace Updates

• Building Extensions #8: Create widgets using the Zoho Desk JavaScript SDK - Part 1
  

Other Enhancements

• Introduced a new help center preference that lets you decide whether users must log in or not to submit tickets.
  
• Introduced a category-level permission that helps restrict the options of adding topics and commenting on topics.
  
• Moved the user Language, Country, and Timezone options to the Preferences page under Personal Settings.
  
• It is now possible to hide or show the following Static reports:
  
• SLA Tickets
  
• Reopened Tickets
  
• Response Time
  
• First Response Time
  
• Resolution Time
  
• Enabled the option to rename States right while creating a Blueprint. 
  

Important Community Discussions

• Renaming Ticket Status / Blueprint States >>
  

Community Learning Series  

• Automation #11 - Auto-Update Custom Fields with Values from Emails