New Features of the Month

• Navigating email templates just got a lot easier!
  

Beta Releases

• Beta access to Multi-Layouts. This allows you to show a separate set of fields for each product, process, or service and ensure that your customers and agents see only the relevant fields.  
  

Marketplace Updates

• Introducing CapsuleCRM, Xero, ClickSend and 7 other Zoho Desk extensions
  

Other Enhancements

• Bulk export option is now available for all static reports. 
  

• Before downloading a EML/Msg file in Mail threads, you now have the option to see a preview of the files
  

• Now you get notified when emails fail to send via the notification center 
  

Important Community Discussions

• Separate email channels for same department >>
  

• Single Department for a number of clients >> 
  

• Information of invoke API >>
  

Community learning series  

• Ask the experts 14: Help desk Customization
  

• Automation 4: Auto Delete Tickets
  

Articles we are reading

• Tech and the workforce of the future. Read more
  

• Remote Workforce Management Strategies That Don’t Micromanage. Read more
  

• How to set up an “ideal” KPI system for your customer support. Read more