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I want to be able to save "Table Version". I have to reset this too often.
Is there an API call / requested where we can stats for our own website? such as average ticket ration / etc?
Hello, Anthony!
The APIs shared below can be called to display Zoho Desk content on your website. In case you're looking for reports or dashboards-related APIs, we are actively working on it, and it is likely to be available soon.
https://desk.zoho.com/support/APIDocument.do#Tickets
https://desk.zoho.com/portal/APIDocument.do#KnowledgeBase
Regards,
Ash | Zoho Desk
Hi there,
We currently manage around 9 pages throughout our local county, and are expanding as well.
Is there any way to add more FB pages to the helpdesk in order to help everyone rather than trying to get them to come through one designated page?
Hi, there!
It is indeed possible to associate more FB Pages (brands) to your Zoho Desk profile using an add-on. I would recommend sending an email to 'support@zohodesk.com', so as to guide you in the right direction. Looking out for the email.
Regards,
Ash | Zoho Desk
Hello, Przemysław!
Thanks for putting this together. While we scrutinize the feasibility to support this as a built-in functionality, you can now achieve the same using extensions. Refer to the document shared below, and reach out to us at 'support@zohodesk.com' if you've any queries.
https://www.zoho.com/desk/extensions/guide/
Regards,
Ash | Zoho Desk
When handling a ticket, how do you add a field for Issue Type? I would like to be able to pull reports to know what kind of issues are the most handled by the agents.
Reach us at support@zohodesk.com for more clarifications
Hello. Is there a way in Zoho Desk on the Ticket Conversation tab to expand all email conversations at once? Currently, only the latest conversation email thread is expanded at the top of the Ticket's Conversation tab. The rest of the conversation email threads display only the first line of the text. I realize that clicking on a specific conversation email thread I want expanded will expand it. However, I was just wondering if you could add an "expand all" feature. Thanks!
Hello, Christopher!
I've seen this use-case a bit. Expand-All would be nice-to-have addition. Thanks for adding your voice to this request. Providing this as user-preference should help. I've flagged this to our team already, so they can analyse the feasibility of including this option, down the road.
Regards,
Ash | Zoho Desk
First: We need this also extremely! Is it possible to set a ticket for a period of time on hold and automatically reopen it on a specific date?
And second: It is possible to get a custom field to sort? Or is any work in pipeline that makes it possible to sort on two or more fields? first sort status in that sort priority and in that due date and in that ticket number!? Then we had a list that is possible to work from top to down without getting to another list to see if in this status is anything or in this priority list the other thing we have to work on.
Does the Multi-Layout feature only affect the ticket meta data? I'm not sure I understand that feature.
Hi!
We have a client who uses us as a full ticketing solution, from regular employees to HR. The HR department would like to keep their ticket templates private for obvious reasons. Is there a way to allow certain templates to be shown to certain users?
Is it possible to customize the login page for customers? We want to put a block of text on the help desk login page.
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