Remove original and duplicate entry
Hello, I have a barcode scanner and I'm creating some entries in the database with it. Is it possible to make a field where you can delete the original entry when you enter the same barcode. For example I have "7012345" entry in the database. And i go to "Remove barcode" field and write the same "7012345" number and it deletes the entry. Thanks in advance
[t_726978000000012816] Exception occured while setting value in PreparedStatement for the Column
1 . [t_726978000000012816] Exception occured while setting value in PreparedStatement for the Column [Date_field_726978000000017031] Check whether the datatype for this column is given as specified in the data-dictionary .[t_726978000000012816] Exception occured while setting value in PreparedStatement for the Column [Date_field_726978000000017031] Check whether the datatype for this column is given as specified in the data-dictionary I accidentally deleted the date field in a form, so i made a
Concatenate
I want to be able to create a lookup field on my form Ticket called "Name" that will concatenate two fields from my Customer form with first_name and last_name. Can this be done? I've tried variations of the following: values = Customer.first_name+" "+last_name or values = Customer.first_name && last_name etc, etc, etc.... No luck. Can anyone help?
How do I edit email ID?
Is it possible to change the "Email ID" field on a mail account? I'm only using one account, one user, one email address. Really simple, as I'm just evaluating this solution right now. I successfully linked to my inbound support email, however I discovered that the "Email ID" setting was incorrect. It's not immediately self evident where this field is used, but it seems that it's used as the Reply-to field for customer responses. Once I figured this out, I realized I needed to change it because
URGENT: How do change email settings "Reply To" field?
PLEASE CAN ANYONE HELP ME ???? I made a simple error when I setup my email account, and the "Reply To" field on email responses to customer inquiries is wrong. However I can't find a way to change it!!! This is really bad because customers are trying to reply and their email is going nowhere - not a satisfactory customer experience to say the least. It appears to be pulling the Reply To information from the "Email ID" field in the mail account - but when I select the option to Edit these settings,
Customize use of Company Name on Customer login dialog
Is it possible to not show the company name on the Customer login dialog? Our company logo includes the company name, so the current behavior is users see the name twice. I would like to be able to use the logo instead of the company name text. Thank you, David
Authorized Website
Under Zoho Accounts how do you add an Authorized Website to the Settings page.
Does anyone have any information on how accessible this tool is to disabled users?
I am particularly interested in screen reader access and the ability to access the page using only the keyboard (i.e. without the mouse). I've found a few posts that mention problems with accessibility, but none seem to suggest these have been solved. I am visually impaired myself and wish to use this tool to work with other visually impaired people. I am aware of the CAPTCHA for sign up which does not have an accessible equivalent, but I have a way around that for my users. Hope someone can help,
Make a Solution "private"
I'd like to create an internal policy list and an external customer list. I've noticed on the top left side you can select if you would like to view "All Solutions, My Solutions, Public..." Another option on this list is "Private" However I cannot find a way to make a solution "private." Thank you in advance.
Email confirmation from zoho mail bouncing back
I am having a problem confirming an alternate sender e-mail id from within recruit. I am also unable to send any e-mails to that domain name from recruit as well. Every other e-mail destination appears to work ok so far. Is there a solution? So far the zoho support has not responded to my e-mail for assistance in 4 days. This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. gonyewuc@compasscentral.com
abuot zoho support help desk
can i sent email to clint from zoho support as support@mycompany.com i mean he receve mail from support@mycompany.com not from aaaa@zohosupport.com ??
OpManager failing to authenticate with SNMPv3 to Cisco Router
Using OpManager version 8723. Cisco settings: User name: netsnmp Engine ID: 800000090300001AA1426408 storage-type: nonvolatile active Authentication Protocol: SHA Privacy Protocol: DES Group-name: readonly This is the output from when OpManager tries to authenticate with the router. I have already setup the SNMPv3 for the creditials in OpManager. For some reason when the server sends a request is using the (security level: noauth) and a (username: initial) instead of the credentials that I'm inputing.
How long to get public access?
I have requested public access a couple of days ago, and have yet to hear back. Does anyone know how long this can take?
Need help with Public Access
How long does it normally take for public access to be approved? I have been waiting for three days. Is that a fairly standard waiting period? Thanks.
Database
I would like to create a database in Creator of FAQ's in which I have the following fields: Question - multi line Answer - multi line Date Created - automatically generated Date Modified - automatically generated Tags - to sort by category. Perhaps this can be a drop down box. Is there a way to automatically generate date created and modified?
Want to know salient features.
Would appreciate a call from support guys
Will not email from Zoho Invoice on iPhone
After creating the invoice and telling the Zoho Invoice APP to email my customer, I receive the error: The email ID entered XXXXX@xxxxxxx.com is incorrect. Please check and retry. All email addresses are valid. Deleting and re-entering the email does not help. This did NOT used to happen. This function definately worked when I first started using this app. I may try deleting the APP and resintalling to see if it clears it up but I consider that a last resort. Multiple support emails sent,
Zoho Trial and user numbers
Hi I am just signing up for the free trial of Zoho. I had understood that I was signing up for max 12 users for 15 days. But when I got to three reps - it maxed out on me. Now I cant delete the reps I put in to replace them with the three key people I need! Firstly - what happened to the 12 users and 15 days? Secondly - why cant I delete a rep? this is really early days for me - actually - early HOURS! please help I dont have long to learn this and deploy it. thanks Diane Moreton
Is there a limit of contracts I can put into zoho?
I have been researching zoho support to see if it would be good for our ebay business. We would like to see if we can use the module contracts as orders from the customer. We have about 30000 orders per month so that would be a big data. By the way, does ZOHO support has a database limit for each account?
Border-Radius
ui-corner-all { -moz-border-radius: 10px; -webkit-border-radius: 10px; border-radius:10px; } Is there any way to support this in IE as well. if not, what are the other ways to make it work in IE .
MS Exchange
I'm new; sorry if this is old ground. Zoho should provide full MS Exchange support. That would enable iPad users (such as myself) to access full calendar features, as well as email features, using the iPad calendar and email clients. I can currently "read" calendars, but it is buggy at best. Not all calendar entries display, and I can't make new calendar entries. I can do it with Google. To that end, I dislike Gmail, but love the calendar. That said, I've been playing around with Zoho the last few
Basic Help Questions
1. How to backup your zoho files.
Unassigned request alerts
Hi I would like to have email alerts sent to the Helpdesk staff when there are unassigned requests older than 1 hour. I could achieve this with regular reports however I don't want them to receive blank reports if there are no unassigned requests. I believe there is a query to run (see topic http://forums.manageengine.com/#topic/49000002676897) however I am not sure how I can set it to trigger only when unassigned requests meet the threshold. I would also like to receive email alerts when unassigned
why isn't zoho saving documents from Writer?
how long should it take to save a document? one hour 12 hours A week? I now have to go to another company's email service to save a document.
ZOHO Support Accounts and Google Contacts
Hi, I believe unlike ZOHO CRM, ZOHO SUPPORT cannot be "embedded" in Google Apps, i.e. "ZOHO Accounts" cannot sync with "Google contacts", correct? Is this a feature on the roadmap? Best Regards Thomas
Customize automatic notification email
Hi I am new to ZoHO Support solution I am searching howto customize the automatic automatic notification email When a resolution is being add to a request with the option "Notify contact" an email like this the following is being sent : Dear Vincent RICHEL, Resolution has been updated by Vincent RICHEL for the request 214 - test . Resolution : le problème est réglé Resolution updated by :Vincent RICHEL ( support@radicalconsulting.eu ) Resolution updated time : 09,Feb 2011 10:16 AM ( Europe/Paris
Pre-Sales Questions
I'm running a number of sites and each one needs a support system like Zoho. Would I need to set up a new account for each site or will Zoho Support allow me to do this and keep tickets, messages, etc. separate between each site? Are people using Zoho Support as a separate portal or are they able to somehow embed it into their sites? Thanks!
can not delete my account
Close Account Permanently remove all service and account information which may not subsequently be put back. Your account is part of Business Organization: stopkindermisbruikdot. If you close your account, contact your system administrator (webmaster@stopkindermisbruikdot.cz.cc). can not delete my account
Add Close button for Portal Users (without emailing)
I'd like to track an additional status (With Customer) to tell me who needs to do work next. I'd like to change the status to With Customer when I email the customer and back to Open when the customer responds. I'd also like customers to be able to reopen a closed ticket. This means anytime the customer hits reply, the ticket(request) moves to Open. The problem I've found is that when customers try closing a request it will hit my rule and change the status to Open. Can you add an option to Close
Add ability to reorder workflow rules
I have the use case where I'd like to know who responded last and would like to introduce the status With Customer. Open means my company needs to respond and With Customer means we are waiting on a response. This helps cull down the number of issues I need to be looking at. To do this I add a workflow rule to change the status to Open whenever customers send a response and manually change the status to With Customer when I need a response from the customer. I have another rule that will reopen
Zoho appears to be worthless for documents
I tried creating documents in the Docs application. I was able to complete two long documents, but the third document failed to save even though I had either pressed ctrl+s or the save button many times. So half the third document was lost. Then I tried writing documents as emails then saving them as drafts for transfer later to document format. I found that you cannot copy a section from a draft email then paste it into another document or text file. Then I found I accidentally pressed the wrong
Emails to request from unknown contacts can be posted to ticket
Take two contacts A and B belonging to different accounts. (request == ticket) Customer A creates ticket [##1234##] Customer B creates a different ticket [##1111##] Customer B sends an email response but accidently uses [##1234##]. This message is posted on the ticket [##1234##]. Ideally, the portal would have the option to block, bounce, or post the message internally. This will likely need to fit into the use cases where 1) another user from Customer A emails a response (allow), 2) another account
required privilege is not held by the client
I follow the bellow instruction to enable dir service on our domain, DC is 2008, when i run the command ( auditpol /set /subcategory:"Directory Service Changes" /success:enable) i am presented with: required privilege is not held by the client Any ideas? .................................................................................................................................................................... For ADAudit Plus to report on Audit events in Windows Server 2008 - Directory
How Do You Add Email Addresses?
I created an account easily enough by signing in with my google identity. Unfortunately, that is the not email I wish to use so I went to my account to add an email address. Unfortunately every time I enter the email address I want to use, it tells me I am entering the wrong password. I know my password. It's not wrong. What do you do to effectively add email addresses? Thanks,
I can find no way to report on time
Hello, Has anyone figured out how to run a report on time/money via account? Ken
DELETE ACCOUNT
I'd like to delete my account but in fact it is impossible: I'm in the same situation described here (https://help.zoho.com/portal/en/community/topic/delete-account-6-12-2009). Why can't I exit Zoho? Thanx
Administrative levels of access
Is there a certain "echelon" or hierarchy of administrative access. I want to allow one of my staff to enter data for a seminar, but not have access to other data forms. Is this possible? Jake
Zoho does not print properly
I have a database with pictures in each record. My problem is trying to print the database with those pictures. Obviously I can print from the browser, but that cuts records off at the bottom of pages. Exporting to PDF or Spreadsheet (Excel) only exports the image URL rather than the picture itself. I found a forum string that promised more printing options in Zoho, but that was in 2008! Surely there's a way to print a full database, complete with pictures? Thank you.
Projects Assigning
Can we assign a single user with more than one project
Zoho with 2008 R2 Remote desktop?
Good day All. We have a number of users who travel, We would like them to use the zoho outlook plug-in via their remote desktop sessions. At the minute they use Outlook web interface but we are moving to outlook 2007 on the RDPC Server. Since their is no plug-in that can work with outlook's OWA this is now a necessity. So I'm looking for experiences or issues that you had. Thank you
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