Mac Desktop Plugin "Zoho.app" is damaged
I've just signed up to test Zoho Assist as a solution in our Apple Mac environment and cannot install the Mac Desktop Plugin from Zoho.dmg. The error message is below: “Zoho.app” is damaged and can’t be opened. You should eject the disk image. “Zoho.app” is on the disk image “Zoho.dmg”. Safari downloaded this disk image today at 8:21 AM from meeting.zoho.com. OS X version is 10.8.2Remote software access
I know that Zoho Assist allows me to transfer software to the clients computer, however let me ask this. Is there a way to run my Registry repair software and my virus scanning programs installed on my machines, but scanniner their computer? Before you answer let me elaberate. I want to run them from my computer but scan theirs without tranfering and installing the programs on their computers. Is this possible?Unable to update my credit card number
Hi, Can you tell me where is the link Thank youunable to connect to chat servers
hello, i recently noticed that i cannot use the chat app. what is the reason for this? i'm using a PC, Windows XP. thanks for your help NiroWhy are only 6 of my unattended computers showing up in my list for Assist?
I can only see 6 of my unattended computers in my list for Assist. Everytime I add a new one, one of the others is removed. Can someone explain this to me? Am I doing something wrong? Thanks, LezlieZoHo Assist crashes when opening unattended computer list
When I start ZoHo Assist, login and go to the unattended computer list the programm crashes. When I go to the unattended computer list from ZoHo Meeting and try to delete an entree the programm also ends with an unexpected error. So how can I now connect to my customers and give them support ? We moved over to ZoHo because it's integrated in the ManageEngine helpdesk, but untill now we are sorry we did so.Release Notes: Version 1.1205, May 2012
This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working inIs there a way for Zoho Assist to be in view only mode?
Is there a way for Zoho Assist to be in view only mode? This would not allow you to take control of the users screen but to view it remotely only. Thankslogin
como criar tela de loginRelease Notes: Version 1.1109, Sep 2011
This version of Zoho Assist includes the following changes. Zoho Assist has been added to Chrome Web Store. Users can install the app from the store and conduct remote support session from their Chrome OS. It syncs smoothly with the cloud based chromebook. 'Automatic Installation' of the client side application has been enabled with this version. The option to disable automatic installation is also provided with the 'settings'. The Technician application (Windows only) has got a new user interfaceMac Plugin Failure Issue
My client who is using a Mac Book Pro running Snow leopard is getting a "plugin failure message" when they go to the http://join.zoho.com page before they can even put in any key. Any thoughtsReboot and Reconnect Features along with unattended support.
Referencing a thread I posted to that was over a year old. https://help.zoho.com/portal/en/community/topic/comparison-to-gotoassist-by-citrix-online Could you tell me if these features were ever integrated into Zoho Assist. ThanksShouldn't there be a 'Pay As You Go' or 'On Demand' plan for casual users
Dear zAssist, I was looking through your Zoho Assist pricing plans (https://www.zoho.com/assist/remote-support-pricing.html). I was just wondering if you guys should also consider providing prepaid plans so that casual freelancers can make use of the same. For them the monthly and yearly contracts may be prohibitively costly and the free options may be too limited. ---- Deepak Vasudevan http://thamizhththendral.blogspot.com/Typo in 'Troubleshooting' Page
Dear zAssist Team, I would like to bring to your kind attention that in the URL (https://zassist.wiki.zoho.com/Troubleshooting.html), the word 'software' has been inadvertently mis-spelled. Please refer attachment. ---- Deepak Vasudevan http://thamizhththendral.blogspot.com/Comparison to GoToAssist by Citrix Online
Hi, We currently use GoToAssist on a corporate account of 26 users and are interested in switching to Zoho Meeting. We have a couple of features available in GoToAssist that we are unsure if are available in Meeting. For example do you support the following: One-Click Session Start Save time by starting your support sessions in just one click. FastSupport Entry Site Seamlessly transition from a phone call to an online support session by directing your customer to our FastSupport.comCan not update my VISA Card information???
HI, We desided to make a payment to update my product edition, but we found we can not update my visa card information in China. Why?? It is blank. Looking forward to your reply. DougZoho Assist upgrade not going through
Whenever I try to pay the $12/month to upgrade my account, it just hangs up at "please wait". I've tried in two different browsers, but having entered in my credit card info, I would REALLY like to avoid trying to click submit over and over. Furthermore, when I logged in on another browser, it had me login again as if I were a new user.... Any ideas?Remote Assistance Issue
Hello Sundar, What happened to you guys? No replies anymore to issue reports? Please find a copy of my emails I sent since last Friday to your email address and the support email address. Friday, March 12th: I had a Remote Assistance session appointment tonight, when I discovered an issue. The Canonical (Linux/Ubuntu) edition of Firefox 3.6 (Namoroka 3.6.2pre) accepts to start your flash viewer only anymore when I initiate a remote session. On customer's side your usual java viewer was started, andZoho Remote Support- how is it compared to GoToAssist?
I'm using Zoho for my CRM and stumbled across Remote Support. I currently use Go To Assist and really like it, but it's $69/mo! That's a big hit for a one man operation like me. How reliable is Zoho? Is there any lag or buffering with Remote Support? What type of speed is the the file transfer? How easy is it to get clients on Remote Support?Unattended Support?
Is there a way to initiate a support session WITHOUT a user on the other end selecting an OK button? I want to provide support and updates after hours on machines, and was wondering if there was a way to have the end user "authorize" me to do so.Remote Assist API
Hi, I am trying out ZOHO API for ZOHO Meeting. There is "createRemoteAssistance" api which i am interested. However, when i tried to test the URL ie: POST method, the returned xml say "Specified apikey [my key] is not valid.Provide a correct one." I had checked and tally that it is the correct API key gen for my ZOHO account(zapi). Though i am a Free Partner user for now, as i need to confirm this is working solution before i can upgrade to be Commercial partner. Any help is very much appreciated.Paying for another technician
Dear team, I have a real basic question. I did not find the answer therefore I am posting it here. I would like to subscribe to Zoho Assist with 1 technician for a start. This technician would not be me, but as a manager of the organization, I would still like to be the one subscribing for the service. I am not sure this is possible (would I be the only one with the Remote Support Professional Edition features)? I have seen in this presentation that there was a corporate account management but IChat ability in Zoho Assist
I was wondering about the chat function inside Zoho Assist. I was assuming that this would be a means to communicate to the client that is having their PC controlled by you, is this the case? When I started a session and typed in the chat window it didn't come up on the clients screen. Also, if I right clicked the Zoho Meeting icon on the clients PC and chose chat nothing happened. It would be nice to have a method of communicating to the client...am I missing something? Thanks in advanceWindows 2008 R2 Terminal server connections
Users are unable to connect via active x or java there is no error message other than retry. Also noticed CPU usage is rather high around 25%Please read this before making a post!
Hello all Welcome to Zoho Assist forums. Zoho Assist is the remote support and remote access software from Zoho. The sub-forums, 'General', 'Instant Remote Support' and 'Unattended Remote Access' that are listed in this forum are only for queries related to Zoho Assist. If you're looking for assistance or support on any other zoho products such as Zoho Mail, Zoho CRM etc., kindly check for the relevant product forum at https://help.zoho.com/portal/en/community/ Thanks in advance. Looking forwardFile Transfer in Assist
Doesn't work. Always is stating fail.Move the Embedded Support Connect Button
Hello. I love using Zoho Meeting and Assist. It works great for my needs and I'm trying to get more people in my company to use it. Now to my question. I am going to use the iFrame embed code to put the session ID key entry point on our website. However, I need to be able to move the "Connect" button to the right of the Session ID Key form field, instead of having it below it. Is there any way to do this? I see that there is a switch to include, or not, the logo so, I was hoping there might be aHelp Button
Not getting Help button on my zoho assist toolbarSeccure connection? are you sure?
Hi, i would like to know if your totally sure that Zoho assist is working with security, i noticed the web enabled viewer has no encrption meaning anyone could easily replicate your IP and view what your seeing without hassle. i want to know why this hasnt been encripted? please be honest. Im working on mission critical reports, i dont want clients complaining they have been hacked by malware.
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Planned EU Datacenter Maintenance on AUGUST 4th from 03:30 AM to 04:30 AM CET
Dear Customers, We are planning on running a migration to enhance our security posture and improve overall system performance. This maintenance is a crucial step in our ongoing efforts to ensure the highest level of security and reliability for our services.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.Planned US Datacenter Maintenance on AUGUST 26th from 09:00 AM to 11:00 AM GMT
Dear Customers, We are planning on running a migration aimed at amplifying our scalability and refining our overall system performance. This maintenance has been planned during non-business hours, so Zoho Assist will continue to be operational. We don’tSupport for AuthTokens will be deprecated from March 31st
If you are using Zoho Assist APIs, you're probably familiar with AuthTokens, which is a layer of security that helps in authorizing third-party applications to access Zoho Assist's user accounts. In the coming months, we will be deprecating supportMulti monitor Beta.
Most awaited Multi monitor feature in Zoho Assist is almost ready. Since it is in the testing phase, we are enabling the beta version of Multi monitor feature on a request basis. So, if you wish to try the beta version of Multi monitor, please write
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Unattended access of Zoho Assist with Slack Integration
Can we integrate Slack with Zoho Assist to enable seamless troubleshooting on Intune laptops without sharing admin credentials with users? Specifically, we'd like to 1. Integrate Slack with Zoho Assist 2. Allow technicians to access Intune laptops forFailures installing Unattended Agent using Microsoft Intune
Hello, I configured Zoho Assist Unattended Agent using Microsoft Intune, following the steps outlined in this article, using a .MSI installer. I added a pilot group of users and for 6 of them it installed correctly and I see their computers in Zoho AssistUnattended acces\ Invite Technicien \Gain Control
When I'm on a remote zoho assiste or Unattended access session and I invite an external technician by sending an invitation, when he accepts the invitation, a message appears to him : "Remote control disabled. to gain control click on Request control",Assist Unattended access from Mac to Mac grey screen
I have had remote access to a customer Mac OS system from my MacBook. After setting up Unattended access the session won't start, showing a grey screen.
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Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,Release Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer ConsoleRelease Notes: Version 1.1205, May 2012
This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in
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