ZA-Connect.exe is marked as untrusted in Edge
We are encountering a problem with the assist desktop plugin on download. In Edge the download is getting marked as untrusted and users are unable to run the exe. We are having to spend time re-assuring the clients that the download is safe and have toTip #3- How to invite customers to join a remote support session in Zoho Assist- 'Insider Insights'
Hello, everyone! We're back with another tip for the members of Zoho Community. In our previous post, we discussed the ways to start a session. This week, we'll explain how to invite customers to a remote support session. Once you've started a session,Tip #2- How to start a session in Zoho Assist- 'Insider Insights'
Hello everyone! We, at Zoho Community, are thrilled to reconnect with you this week and share another new tip. In our previous post, we talked about remote support and unattended access. Click here to read about it if you missed it. This week's tip explainsUnattended access on Mac fails
I can get the unattended to work but if the device reboots then the Mac never reconnects unless I uninstall and reinstall the program. The private IP always changes to 127.0.0.1 on reboot in Zoho Assist even through the device has a proper IP address.Please wait... starting support session
Windows 10 Pro 64-bit, with the desktop client and browser based, I get stuck on this message both when attempting to connect to an unattended client and when starting a remote support session.Interface Issues
Hi! There is a issue by scheduling a remote session with the Time Zone drop down. See the screenshot.s It's sometimes annoying when changes are made under the hood and features break or no longer work as usual. BRTip #1- Remote support vs. unattended access: Contrasting two key concepts in tech assistance- 'Insider Insights'
Hello everyone! We, at Zoho Community, are excited to introduce Insider Insights, a new series where we will look into various aspects of remote support technology and how they might help you. We'll be sharing tips, methods, and insights acquired fromInfinite loading circle on customer device after session ends
Hi! I've just started using Zoho Assist and am overall a fan! However, while testing it out before asking any customers to use it, I noticed that the Zoho Assist Customer android app ("Customer App - Zoho Assist") seems to get stuck on an infinite loadingBlank screen (client) when using ZOHO Assist
What is the correction when I get a blank screen from a client I have brought to a remote session. Is there a setting that causes that on the remote desktop? and which I can inform the client to change?zoho assist remote support on mac
I tried to get my customer to download, install, and run zoho assist on their mac, but they were not able to. Are there instructions I can give to mac on-demand remote support users on how to download, install, and run (and change settings to run) theNot working in Windows 11 when laptop lid is closed
Hello, I am trying to use Assist Unattended to access a laptop, using Windows 11, whose lid is closed. The power settings are set to "Do Nothing" when it's closed, but I can't control anything. The mouse doesn't work, the keyboard doesn't work, and sendingSilent install parameter required
Hi - we have an issue with this platform, the Bulk Deployment manager doesn't work on our (very simple) domain, it deploys the package then simply fails - Zoho support have looked at the logs for this and failed to respond to our ticket. The instructionsFree version of Assist for personal use?
I have a Zoho account already, and stumbled on info on Assist while looking for a way to control my iPhone from my notebook computer. I saw the Free version info, so I signed up for Assist and downloaded the app to my phone. Do I understand correctly,How many sessions can an organization have?
Forticlient meme compte que bureau ofys de sont pc avantage sur le serveurI was wondering if we have 40 Zoho one users (all Zoho Licenses) if they all want to connect to a different computer for support is it possible. As per this article I am a bit confuse.Assist runs on MX Linux and survives restart but install error is confusing
Hello, Unattended Access is running well on my MX Linux although it is bit laggy. It survives a restart, so autostart seems to work. What confuses me is that I get the following error (this time from reinstall) Reloading configuration files for periodicForcing a download & install each time
I'm new to using Zoho Meeting for remote support. I'm experimenting with it. However, each time I act as the host OR the client, the app wants me to download and install the program. Even though I've used the app multiple times. Why do I have to download and install each time? This is a hassle and will aggravate my clients. Is there a setting I need to check to prevent this?Unable to connect to Unattended Access machine after reboot
This morning I was remoted in to a server to do maintenance. I restarted the computer, but ZoHo Assist is showing the computer as offline and has for a few hours now. I know the device is online and has an internet connection because I am able to accessAll 387 of our links are not working
After your maintenance, none of our links work at any of our 114 locastions. FIX IT NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Any reason eu1-dms.zoho.eu would be flagged as Malware URL
Hi Many of our systems with Endpoint Protection are classing https://eu1-dms.zoho.eu as a Malware URL, and I think stopping Zoho Assist from working. This even extends to computers not even on our network here and are offsite. Is there a legitimate problemHyper-V VMs slow after Unattended Remote Access Install
I just did a test install of Zoho Assist on a Windows 10 VM and noticed immediately that the machine has slowed to almost unresponsive. Zoho Assist will not connect, but the machine does show up in Unattended Access. I installed it on a physical machineOne or more errors were found in the Secure Socket Layer (SSL)
When trying to initialise a remote support session our client machine is displaying the following error... Any ideas how to get around this? Does this use a Lets Encrypt SSL by any chance?Zoho Assist Unattende Acces
When installling unattended acces on windows we are receiving for the 2nd time today this message. Therefore i'm forced to use teamviewer in place... Please can you explain what we're doing wrong besides that this worked before in good way.Tie Zoho Assist unattended client to Zoho Desk contact
The Zoho Assist integration with Zoho Desk is pretty neat. However, for us, we make use of unattended installations far more than ad-hoc support requests. If it were possible to link an 'Unattended Access' machine to a contact in Zoho desk, that would mean we could launch straight in to their machine from the ticket without having to send an invite to the user to run software that is already installed on their machine. Is this something that is on the roadmap?Zoho Assist - best navigating multiple screens
We are having technician rioting because Assist cannot display two monitors at once like teamviewer, is this a feature that is coming?Zoho Assist API - python and requests library
I am using the following python code which results in an error 400. I setup the self-client and have received a clean token and can generate a new token via my refresh token. import requests import datetime import time import json api_url = 'https://assist.zoho.com/api/v2/reports'Unattended Access on Android without Play Store
I'm testing Zoho Assist for remote config and maintenance of our IoT devices. The devices are running Android 8.1 and do NOT have Google Play Store installed, nor can it be installed. I've been able to install Zoho Assist on the devices and load the enrollmentAccess on Android without using the Google Play Store without supervision.
💖💖💖 솔카지노 - 먹튀걱정 없는 9년차 메이저사이트 💖💖💖 안녕하세요! 우리계열인 솔카지노는 지난 9년간 무사고 운영된 국내에서 손꼽히는 대형 메이저업체입니다. 저희 솔카지노는 그동안 회원님들의 성원으로 한단계 성장하기 위해 더욱 열심히 하는 솔카지노가 되도록 노력하겠습니다. 생생한 현장감을 느낄수 있는 라이브카지노도 함께 즐겨보세요. 해외정식 라이센스업체로 어디에서도 볼 수 없는 실시간으로 경기를 보면서 스코어에 따라 베팅이 가능합니다.No Sound?
New user of Zoho Assist. Just tapped into the other pc remotely and all works smoothly except no sound. There are no settings in Zoho to turn that on or off that i can find and both this pc and the other are not muted and working properly. Am I missingAccessing Multiple Client Users on Same Machine
I have a Linux workstation that i need to access remotely. This user is logged in, but not actively using the desktop. Can i access a user that is not logged into the desktop? In other words. User X and Y are both logged into Ubuntu 20.04. User X is activelyZoho Assist Installer wants proxy settings
When I try to install Assist at some customer sites, the installed asks for proxy settings where none is in use. If I close the dialog without entering anything, it throws this error message: "Configuring unattended access failed due to the following reason : The request could not be processed by the server due to invalid syntax." These computers all have a direct internet connection and don't use a proxy at all. There's no VPN in use either. Is there a way to tell this to the installer? Thanks.Can I see my Zoho Assist Schedule in Zoho Calendar?
Maybe I am just missing something, but I scheduled a session through Assist with my customer, and it is not showing up in my Zoho Calendar. I looked at integrations... I have everything integrated, but it doesn't appear to be an option. Why would that be? All calendar views are selected- and nothing. I don't want to have to show the view to the right to see my sessions coming up.Copy emojis to remote computer
When I try to copy a emoji from a Windows & macOS computer to a remote computer using Zoho Assist it dont work, I just get some wierd looking character. How do I solve this?Planned US Datacenter Maintenance on AUGUST 26th from 09:00 AM to 11:00 AM GMT
Dear Customers, We are planning on running a migration aimed at amplifying our scalability and refining our overall system performance. This maintenance has been planned during non-business hours, so Zoho Assist will continue to be operational. We don’tReturn the client file msi/exe download path in the Zoho Assist API response
We support unattended kiosks that have internet access and a web management interface, but no remote screen sharing software installed. We do not need an always on unattended access client installed. Instead we want to be able to initiate a remote sessionAdapt Mail Templates
Hi! We want to adapt the Mail Templates of Zoho Assist so it fits to our corporate identity. By checking the templates I can't see any possibility to add custom HTML code, remove the footer or the color bar on top. Therefore my question is: How can IExtremely Slow
Zoho is extremely slow. Almost all products, Zoho Assist is taking a long time to generate session id Zoho Social is not opening at all (even after multiple refreshes) What is going on?Zoho Assist User Guide in PDF File
User Guide in PDF File Will support please provide me with a user-guide in pdf format so that I may download and search it in a reasonable manner of time and mark it up to use as a reference?Zoho Assist is not working
All remote PCs are being prompted for Proxy setup. We can't access any remote PCs. Even customers selected "Dont show this again", we can't remotely login. Zoho, please helpTrying to install Zoho Assist on Debian Machine
Hello! I am trying to install Zoho assist on a Debian machine. I have done this successfully on other remote machines, but only today ran into issues: uname -a Linux raspberry 5.10.0-15-amd64 #1 SMP Debian 5.10.120-1 (2022-06-09) x86_64 GNU/Linux Steps:Zoho Assist: Failed to join session: Operation completed successfully
We have a small sample of users where they get the message: Failed to join session due to the following reason: The operation completed successfully. Obviously, this seems like a contradiction - how can it be both? Is there a log we can reference to getNext Page
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Planned EU Datacenter Maintenance on AUGUST 4th from 03:30 AM to 04:30 AM CET
Dear Customers, We are planning on running a migration to enhance our security posture and improve overall system performance. This maintenance is a crucial step in our ongoing efforts to ensure the highest level of security and reliability for our services.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.Planned US Datacenter Maintenance on AUGUST 26th from 09:00 AM to 11:00 AM GMT
Dear Customers, We are planning on running a migration aimed at amplifying our scalability and refining our overall system performance. This maintenance has been planned during non-business hours, so Zoho Assist will continue to be operational. We don’tSupport for AuthTokens will be deprecated from March 31st
If you are using Zoho Assist APIs, you're probably familiar with AuthTokens, which is a layer of security that helps in authorizing third-party applications to access Zoho Assist's user accounts. In the coming months, we will be deprecating supportMulti monitor Beta.
Most awaited Multi monitor feature in Zoho Assist is almost ready. Since it is in the testing phase, we are enabling the beta version of Multi monitor feature on a request basis. So, if you wish to try the beta version of Multi monitor, please write
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Unattended access of Zoho Assist with Slack Integration
Can we integrate Slack with Zoho Assist to enable seamless troubleshooting on Intune laptops without sharing admin credentials with users? Specifically, we'd like to 1. Integrate Slack with Zoho Assist 2. Allow technicians to access Intune laptops forFailures installing Unattended Agent using Microsoft Intune
Hello, I configured Zoho Assist Unattended Agent using Microsoft Intune, following the steps outlined in this article, using a .MSI installer. I added a pilot group of users and for 6 of them it installed correctly and I see their computers in Zoho AssistUnattended acces\ Invite Technicien \Gain Control
When I'm on a remote zoho assiste or Unattended access session and I invite an external technician by sending an invitation, when he accepts the invitation, a message appears to him : "Remote control disabled. to gain control click on Request control",Assist Unattended access from Mac to Mac grey screen
I have had remote access to a customer Mac OS system from my MacBook. After setting up Unattended access the session won't start, showing a grey screen.
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Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,Release Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer ConsoleRelease Notes: Version 1.1205, May 2012
This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in
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