Zoho CRM Can't see "Lead Information" field
Why can't my employees see the "lead information" field or add notes on the leads?
Duplicate Tasks
For approx one week, every time a new lead is entered and workflow tasks are populated, they are duplicating up to 5 times per task per lead. Is this a problem in the workflow or the software?
title
Hi CRM can you alter the first name in the lead section to include Miss or allow seperate editable title. Thank you markhudson
Lead Count Discrepancy
Hi all, I have recently come across an issue with my lead count and was wondering if anyone could help me out to resolve it? Last week our 'active leads' state there are 16 leads in processing, New leads taken in for the week 1, leads converted to lost 3 therefore we should have 14 but Zoho tells me there is 13. I know there is little discrepancy but on a management report perspective each week I could do with getting this clarified asap. Does anyone know how to resolve it or is there no resolution?
accounts
I am working with Doctors who are affiliated with multiple hospitals, which are all in a family of hospitals. How do we link the doctors with each hospital, if they can only be under one account. Ex: Happy Hospital has 4 hospitals a, b, c and d which we have all made into their own accounts. Dr Y works at a,b, and c How can I link Dr Y with all 3 so when I search him, I can see he's at 3 of them, without putting him in the system 3 different times under each account.
Organisation to independant contractors CRM sharing
I am an independent contractor doing business with various organizations. I use Zoho CRM but my main client does not at this time. I would like to be able to set them up so that we can share project/specific_contacts information. I do not want to discard my records but would prefer if we could share across my organization and theirs. What would be the best setup and process recommended?
Filling fields
Hi everyone, Facing this need : for example Field 1="Zoho" Field 2="Corp." I need to fill Field 3 basing on Field 1 and Field 2 as the following : field 3="Zoho Corp." Can I have some help please. Thanks in advance
Double leads. Way to check once in system?
All- We just realized we have doubled a lot of leads and it is causing some issues with outbound efforts. Our issue was we had a list of contacts imported earlier in the summer. We just recently uploaded a new list and when they were uploaded for some reason they did not check to see if they were already in the system. These new leads in a lot of cases were assigned to a different owner. Is there a way to take all of our leads and check for doubles / lead owners? Or do I need to go through each
How to integrate gmail with Zoho CRM?
Hi there- I'd like to integrate Zoho CRM with my Gmail account so that customer/lead emails are visible underneath each lead. I tried following this howto link, but when I go to Setup > Apps & Add-ons > Zoho Apps, Zoho Mail is not visible as an option. I do have a working Zoho Mail account that is consuming my emails from Gmal, I'm just not sure how to link it with Zoho CRM. How do I complete the integration? Thank you, Darren David
Copying Main Account Phone Number to related contact
Hi There, I have set up all our Accounts and they all have a main Phone number - I would like this main number to automatically assign itself to each contact within the account is this possible?
Potentials showing no expected revenue? What am I doing wrong?
Hi, has anyone seen this issue? All the potentials I have entered are showing $0 for expected revenue. I have already checked the status and probability and moved them higher and still no revenue pulls in from the associated quote. The quote does have revenue. I have looked for date issues but can not seem to see what the problem may be. Any help would be appreciated.
how can we filter on records that haven't been modified in the last month or X days using custom functions?
Can we use a custom function in the reports, views, workflows to get the records that haven't been modified in the last month or 30 days? For the reports and views, i need to filter on leads and potentials that have last activity date < 1 month. And in the workflow i need to send an email for the owner for a lead, potential that hasn't been modified in the last month. your help is very well appreciated.
Refining Companies search
I'm still adjusting to this system. How do I adjust the 'Matching Companies' after a refined search so that companies are listed by alphabetical order, and not phone number, as is currently the case?
Report by supplier
I need to send a report to various suppliers showing the activity/potential on their products (and ONLY their products). Has anyone been able to do this?
New UI for Import History, Date Field Support for Workflow Rule Triggers and more...
Here is a bunch of new updates in Zoho CRM that help you save time. New UI for Import History With the new UI for import history, you can now view the detailed list of records that were added, updated and skipped. The best part - this list comes along with the records' row numbers so you can locate them easily in your import file. And for those that were skipped, you can export them and import them back again, so no record gets missed! The Rollback button is now renamed as "Undo the Import" and
Wenn I log a phone call and select Anruf Planen oder Anruf beendet
Hi! Wenn I select Anruf planen oder Anruf beendet I cant save the call because off the call time but there is no field to enter the call Duration. How can I scedule a phone call or Report a finished phone call. Thank You
Managing Email Template Folders
How do I make my templates public in the free edition?
Field Selection
How do I hide/unhide a field based on a value in another field?
Office Video Board
I want to have a video board in my office that shows Zoho CRM and Zoho Projects statistics in real time. Basically I am looking for some sort of plug in or add-on that will displayimportant metrics for each use on one screen that I can show on a video board in my office, so that employees can see real time funnel numbers and real time project information. Is there something already out there that can do this?
How do I add a related list to a module?
Hi everyone, How can I relate Invoices to Opportunities? I tried a custom field called Lookup and put Invoice which works, but I want a many to many relationship. So the same way for example when you go to Accounts, it has a related list "Opportunities" and it lists all the opportunities under them. Not sure if this is possible, but from Invoice I don't need to see anything regarding Opportunities there, it's just the Invoice is me invoicing closed/won opportunities, so I want to be able to see
Cannot add Follow up Task in Assignment rule
Cannot add Follow up Task in Assignment rule non stop Please Wait... without result
How do I map fields while importing tasks?
Hi, I am trying to import tasks from from another CRM to Zoho. I am not sure of the values expected in the field mappings. I started by exporting a set of tasks from Zoho CRM itself and import back the same. The tasks are getting imported, but the following fields are missed out. Due Date - My file has this in dd-mm-yyyy format and I chose the same in advanced options. Contact Name - Should I give the contact name or contact id here. I tried giving both; neither works. Related To - Should I
Field Mapping
When I create a new lead and then convert that to an account with a potential, the first name and last name do not map across but the information is in the newly created contact,. Can I map first and last name to an account when converting?
Field Validation
Hello, We need to validate a field to ensure that the value entered is in a specific format. Is this possible in Zoho CRM? Tia.
Index
A quick look up in the account list will be easier if the "alphabetic hyperlink line" is on the top of the menu - and not at the bottom.
Zoho Web Form - No Results Sent
Can you please tell me why our web form is not adding leads to our Zoho CRM nor sending us an email with the form results? http://www.triplelinesolar.com/contact/e-quote-details/ I did update some of the form veribage and removed the crazy "reset" button which is sure to be used as a submit button more often than reset (how many times have you really reset a form?) But I digress, why is our form results not posting to Zoho? Code: <div id='crmWebToEntityForm' align='center'> <form action='https://crm.zoho.com/crm/WebToLeadForm'
Mobile Accounts
Our sales team use the mobile.zoho.com interface We many customers that have the symbol "&" in their account name. For example "B & M Auto Electrics" If we do a search for "B & M" the search text sent to the system is "B & M" and no result is found. On the full web version this is not a problem. Looks like a bug that was introduced in the new round of upgrades as it was not the case until recently Thanks
How to Delete/Update Notes from de API
Hi there, I'm writing a software based in Java to Update or Delete "n" Notes from the Contacts. There are no problems to INSERT the new ones or GET the old ones with insertRecords and getRelatedRecords methods. But I receive no response from updateRelatedRecords when I try to use for update these notes. I attach you the following code: import java.io.*; import java.util.*; import java.net.*; import org.apache.http.HttpEntity; import org.apache.http.HttpResponse; import org.apache.http.NameValuePair;
Copy Colors and Theme Setting with Copy Customization
It would be great to be able to copy customize the colors and theme for branding purposes. The logo is supported already, but colors would be a nice addition. What is the chance of this being implemented? Best Regards, Jeremy
Calibri Font missing from Templates
Hi Zoho Community Can anyone tell me what font is nearest to Calibri - but more importantly, Zoho, why is this not a standard font? Mike
Import contacts data - update CRM
Is it possible, when importing data from a CSV or xls to do an update - if it finds the contact record already exists? I have a spreadsheet of additional data for existing contacts and can't manually update addresses etc for 200+ records. How can I do this en masse? thanks
Call Attempt Date
Could Call Attempt (1st, 2nd, 3rd) be set to default assume that if I'm entering data for that call, the call time is now? In practice, I make a call, and then immediately update this field. It would be great if it defaulted to now, rather than me having to toggle through date and time. Thanks, Tom
Feeds in menu?
Hello, I have seen a new tab in the menu, "Feeds". How can I use it? What can I do? Have you done a guide about it? Thank you Cristian
Possible field properties returned from API call
Hi, I've tried looking around the API documentation pages and in here, but can't find any info on this. Also, note that I'm currently preparing our integration with the Zoho API, but I don't have access to the CRM at the moment. So what I'm trying to find is the list of the possible properties on the fields that are returned from the getFields API call. We can see a couple of them in the sample response provided on the page, but I'd like to know if that's all or if there are others that I can expect.
Empty matrix report
I have a simple list report that returns data. When I convert it to a matrix report it is empty. If I create the report from scratch using the same columns and criteria it is empty.
How to unhide only specific raports to Standard user
Hi, I would like to give my employee to use some (predefined) raports but not see all raprts inside ZOHO CRM. Is that possible? Regards, Paweł
Macro History
I created a macro to send an email to contacts. Is there a way to see a history for the macro? By this I mean, is there a way to see which contacts I've run the macro on already?
How do I customize the activities view to filter out completed activities?
If I click to Edit the activities view, I can alter the fields displayed but don't see an option to apply filters to any values in the fields e.g. don't display an activity where status = completed? cheers, Tim
1000 row limit in imported file?
So, I see on the right side of the page as I try to import my first batch of contacts that there is a limit of 1500 records in xls formats. I am importing a CSV file and it fails to upload telling me there is a limit of 1000 rows. What's the difference between records and rows?
How to hide sections that don't appear on the customization page
How can I hide sections like "Competitors", "Products", "Quotes", etc. on a page? These choices don't appear on the customization screen, so I see no way to hide them. Some of these are not applicable to our business and just clutter the screen for us. Thanks.
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