Need to update duplicate Zoho salesIQ client data into crm
Hi, my issue is that, if some one fills the pre chat form that data goes into the crm, and if some one renter the data into the pre chat form then that data also goes to crm excet of updating the previous client it will makes an other client. is their any one who can help me on that. Thank You!
My Zoho Story#4 Marco De Gouveia - Hiring talent remotely and implementing a business process using Zoho
In this community interview series, we hope to have users across various industries share their learnings and experiences on leveraging Zoho to empower their business. This interview features Marco De Gouveia, Marketing and Digital media manager at Ecosave Pty Ltd. Marco is responsible for creating and implementing marketing strategy for Ecosave. Having used a wide range of Zoho Products over the years he has implemented different processes and campaigns using Zoho. Marco, also talks about identifying
CRM Lead to Deal Based on Replies to Email Campaigns
Hello all, I am using the CRM & Campaigns app. Currently we send out multiple email campaigns per month. What I am trying to achieve is that when a Lead replies to any campaign, it automatically converts the Lead into an Account and also creates a Deal assigned to that account. Is this possible? Cheers
Execute Scheduler type tasks in CRM through Cliq
Hi all, is it possible to run scheduler type tasks from Zoho Cliq on the records in Zoho CRM? There are certain triggers that I am watching through another related app and have a BOT in Cliq. I was hoping I could trigger an update to certain records in Zoho CRM based on certain values picked up by the BOT, but trigger it from Zoho Cliq itself. Any suggestions?
Do we have to pay for Volunteers using the CRM platform?
We're not making any profit, have 3-4 admins, and have about 20 volunteers to help us in the CRM. Do we have to pay for volunteers when they call/text/email to our leads?
Facebook and Linked fields
Hi, I see that Zia in the data enrichment can add Twitter, Facebook and Linkedin information for a lead or contact. Twitter field already exist in the CRM. I'm a bit confused, there is no Facebook or Linkedin field by default. Should I create one? I know there is already a Facebook integration, so created a custom field might not be the best solution, maybe I'm not seeing something obvious. Thanks for your help.
Multiple types of pipelines
Hi there, I am new to Zoho and I am having trouble finding out how to create multiple pipeline types within the Deals module. Our company sells two types of products with completely different stages in the sales process. My problem is that the Deals module seems to only allow one sequence of stages. I do not see where I can define the pipeline of stages for each product such that "If the Deal is about Product A, then use these 4 stages. If it is about Product B, then use those 5." Do I have to create
Mailchimp in Zoho CRM
Hi everyone, I would like to do newsletters with Zoho by using Mailchimp. I installed the extension as the following: https://help.zoho.com/portal/en/kb/crm/extensions/marketing/articles/mailchimp-crm-integration#Synchronize_MailChimp_Data However, I did not find any tutorials or whatsoever on YouTube, Zoho Forum nor Knowledge Base on how to do newsletters with Zoho & Mailchimp. Can anyone enlighten me? Thank you in advance, Cornel
Documentation regarding review of form data before updating record?
Can someone point me to information/documentation regarding options to review data submitted from a form before updating a record? Here's my scenario. We are creating a custom PHP registration form that we will send to existing customers. The form will be pre-populated with data from their contact record. We want to allow the client to modify/update data in some fields as appropriate but would like to review the data before updating the contact record. What's the best way to do this? Is there a
CRM Product back orders on sales orders and invoices
Any suggestions on how to handle back orders for sales orders and invoices? Really need a solution and could use the advice.
Printable templates for Custom Modules
Hi, I have a requirement to setup customized printable for few Custom Modules to let the record owner print the details of the currently opened record, similar to Invoice Template or Sales Order Template. Use Case: - Record Owner opens a record from Custom Module - A custom button Print Record will appear when a record is opened - On clicking the Print Record button, a PDF document with data of the opened record must be generated based on a template (similar to Invoice template) and either
Unsusbcribers Opt-Out
Hi, Is there a way for a lead to directly unsubscirbe to emails and be routed to a "landing page" instead of the lead having to fill out another form?
Change Default Report Sort Order
Has anyone figured out how to change the default sort order of the reports? If you chose to sort AND group, it works as expected, but I cannot find where to sort WITHOUT grouping - ie, contacts by last name, without having to click the column header each
send email from cases module
Is it possible to send email from a case module? I have email templates I would like to be able to send from a case. Same way we can send emails to leads from the leads module.
Scoring Rules for Calls
In Zoho CRM Plus | Setup | Automation | Scoring Rules, I am trying to assign points for Call Activities. In the Leads database, I see a section named Calls. The only variable listed is "Missed" We have Ring Central integrated into Zoho. I want to add points to leads based on activities for calls. For example, if an outbound call lasts more that 2 minutes, I would like to add 2 points to the Lead. It appears that the best way to set this up is the Zoho Motivator tool. In Zoho CRM Plus, there doesn't
Simple improvement for the deal page... potentially a huge time saver!
Hi, currently when viewing a deal, it shows the contact person. Can the mobile number be made so that it works with click to dial? I'm referring this this number here... .. can it function so that it works like clicking the phone icon here: It's going
Handshake mode
Hi, I was looking into this mode: https://help.zoho.com/portal/en/kb/desk/getting-started/home-interface/articles/ticket-queues-for-zoho-crm And it seems like handshake mode sort a contact as a customer base on the fact the contact has a won deal. This
Invoking Zoho Standalone Function as an API, but passing it parameters.
Hi everyone! So I've recently come around to appreciating how useful it is to be able to invoke functions as a rest api. I use a separate service where I run a Python script that invokes a Zoho function as an API. For those familiar with Python, I basically just use the requests library to make a post request, and pass the parameters as a dictionary, like so: requests.post(zoho_api_url, params = dictionary_of_params) In my zoho standalone function, I then build the params accordingly, creating them
Dashboards
Hi Zoho team, Can i ask where I can click into and use dashboards? Since I can't find it on my home page...
Formula field: referencing to parent module's fields
Please advice on the following scenario: There are two custom modules created: Device, Subscription. Device-Subscription is child-parent relationship (subscription can have many devices): device has 'subscription' lookup field. Now for device module I need to add field that refers to subscription.'start date' field (just for convinience) In order to do this for device module I create field of formula type and set the following expression: ${Devices.Subscription.Start Date}. but the validation is
Is it possible to Share All Contacts, but hide All Emails attached to the Contact?
Is it possible to Share All Contacts, but hide All Emails attached to the Contact? If so, how?
Questionnaires
Hi, I need to create questionnaires that I can send to potential clients and I wanted to know if that can be done in forms or surveys? Also, can that be used in flow to send when contact from from website is filled out? Than you!
How to remove from emails sent from Zoho CRM "via mailer3.zohocrm.eu "
Hello, I am looking for how to remove this information "via mailer3.zohocrm.eu " when I send an email from Zoho CRM to my leads with Gmail account? Many thanks
Reporting Emails tracked with Plugin-Outlook
I was guided towards the filter below as a way to report on emails sent using the Oulook Plug In. I get nothing back. Is there documentation on how to use the plug in to track emails?
Lead Conversion
My company only had deals with Customers through Accounts. More like Lead Prospects Accounts Deals. How can I accomplish this and still have tracking?
How to Print Mailing Labels for Avery
I'm finding it very difficult to do the simple task of printing mailing labels to Avery sheets. I am on a Mac, so the Microsoft Office plug-in is useless. How do I print mailing labels for various configurations?? Thanks.
Associating Products from Deal to Account
I've searched for an answer to this, but only found an old post from 6 years ago that said it was not possible. We have an API writing to Deals anytime our internal order entry tool closes a deal. It writes to the CRM with the products that were purchased by our customer. What I am trying to accomplish is also having those products tied to the account. I know we can probably do this using the API, but was wondering if there is a way to accomplish this otherwise. Basically, if a deal closes with
Text blocks in Zoho CRM Email
Hi, is it possible to define text blocks in Zoho CRM for emails? I am using several text blocks and want to insert them in the email editor when I need them.
How send email following previous email !
Hello, I tried for the first time to send email via the Zoho CRM to my contact but when I made a test, I only can send email with as a new one. I would like to send a firt email and then send a reminder attached to the previous email. Any one know how do that? Thanks a lot
how to integrate ASAP with JWT authentication
I dont understand how to generate token?
I am trying to build a proposal with a Zoho Plug in - "Error While Processing (performing) MailMerge"
I am trying to build a proposal from information from Zoho. It no longer is pulling information for certain fields. What is the fix for this? I do not see an option to update.
Trigger Workflow based on Field Update from Workflow/Condition?
Does anyone have a solution or simple workaround for this? I have a Workflow that sends a notification email, then another notification email a few days later, then updates a field to XYZ. I have tried both setting another condition and an entire new workflow that when field is updated to XYZ a new email notification will trigger and another one will trigger a few days later. When I manually update the field to XYZ the second Workflow does trigger, but when it updates via the previous Workflow it
Currencies with the Zoho Finanace Integration for CRm
We integrate the CRM with Zoho Finance (Books) We also made a change of currency for an account in the CRM, and the value dont change in the Books. There´s way to enabled those changes? Also if we need to do manually I´m the Admin and I cant change it the value.
How to - predefined sorting of report columns
I have a few reports that I am having generated and automatically being sent to my CEO on a weekly basis.I need to be able to have a number of the columns re-sized and sorted so that the report is a clean and readable format for him. I can do this manually but how do I have the report generated that way so it is delivered (without my intervention) the proper way? Thanks
Editing Tables in CRM Inventory Template Editor
Am I missing something or is editing the html code the only way to edit the layout of a table when customizing an inventory template? I can't figure out how to easily add rows or change column widths without editing the html. I see the table button that allows me to insert a table, but it doesn't look like I can use that to edit.
Exporting stage history data
I want to know when someone has sent out an offer. I would like to use the date/time stamp which is recorded with the stage history data entry. As I am reporting outside ZoHo, I would like to export this data in CSV, but I cant find the export option for this specific data. Someone knows a way?
Mail Merge template for a deal
I have a mail merge template for a deal. I have attachments in the deal which are images. Am i able to create/use a field to automatically insert these images in my template. They will only need to be a thumbnail size. Some deals will have a single image, others two or three. But they must be unique to that deal. I have them stored in workdrive at the moment. TIA for any help. Peter
Custom report - Converted leads by salesperson
I am trying to create a custom report that shows converted leads by salesperson. Basically the standard "Converted Leads" report, but instead of Tabular Report, I want it as a Summary Report. I can't seem to make it work. I tried customizing the "Converted Leads" report by changing it to a Summary Report. I summarize information by "Lead Owner". When I run the report, all Potential Name, Account Name, Contact Name, and Amount fields are completely blank. It does summarize by Lead Owner, but there
Why did you remove the 'Meet Now' feature under leads and Contacts?!?!...
...We use this feature everyday and it just up and disappeared, please fix ASAP!
Zapier - Zoho CRM contacts —> Zoho Mail Contacts
Hi All Newish to Zoho, and discovered no sync between Zoho CRM contacts and Zoho Mail Contacts. Looking at Zapier as an option to sync new/updated Zoho CRM contacts over to Zoho Mail Contacts. Wondering if anyone has successfully done this and any feedback? I’m not an expert at Zapier either. Cheers, Rob
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