Non zoho desk user send notification
Hi Zoho Team, Is there another way to send email notification to a non zoho desk user other than workflow?
Submiting a ticket department question
Hi Zoho Team, What does the second IT Operations means? And why is there two IT Operations department upon creation of ticket in Help Center?
Workflow rules limit
Hi team, Is there a limit on how many workflows can I make?
Webhook Disabled Issue
Dear All, We have received the below information on 10.09.2021 and then we have enabled the webhook manually. Could you please support us with this case? What can be the reason of this problem? Hello Tolon Help! The webhook desk.zoho.com has been temporarily
Blueprints - Being able to define what will be restricted in a Strict Blueprint
It would be helpful if we were able to define what we want to restrict in a Strict Blueprint. For example, letting the users add comments or adding resolution, etc. I've built a Blueprint where I want it to be Strict, however, I want the agents to be
Custom view
Hi i do not have the option to add a custom view in a department at all . Is it also possible to add custom view's in the all department menu ? please assist
Delete blueprint status and transition
Hi Zoho Desk team, Would like to ask what does this mean? I already deleted all the tickets, and there are no tickets existing in department now. But this message still keeps on popping, can you help me with this?
Zoho Desk - Emails not loading in portal and cant send email replies
Content is not available. Please try again after some time. = Error 1 for emails not loading Email reply failed from being sent! Momentary issues with the mail server, Try resending this email again. = Error 2 when trying to send.
Add a delay timer for ticket is closed
Our users get the ticket closed message first before they get the reply. It would be good to add a 5 min delay timer to the closed message. This way our customers don't get confused on why their ticket was closed because they got the reply last.
Trying to create a custom function to copy a field from accounts to support requests.
Am having some difficulty understanding what the form is looking for . assistance is appreciated.
Ticket View preferences
Whenever I go to a view of tickets, it defaults to a three column view with oldest tickets at the top. How do I 1) Set this to be the most recent at the top and/or 2) Set my default view to be the classic list. Everytime I look at a view i have to
Can we hide the 'Edit Profile' button in the Help Centre
In Desk we are using information held in CRM to populate client information. However, in the Help Centre, under Manage profile, a client has the ability to Edit Profile. Is there a way to hide this button as I would not want them updating information
App Spotlight: Typeform for Zoho Desk
App Spotlight brings you hand-picked apps to enhance the power of Zoho. Visit Zoho Marketplace to explore all apps. Typeform for Zoho Desk Typeform enables you to create interactive forms, surveys, and quizzes that build meaningful interactions between
Comment on ticket from Integromat with 'Add comment' feature
In integromat I want to comment on tickets, there is feature 'Add comment' that works fine but there is no option to choose from hwom was the comment, its automatically give the comment to specific agent in my zoho desk, is there option to control and
Knowledge base api
Hi I need to show knowledge base articles in my mobile application, while going through the api documentation https://desk.zoho.com/DeskAPIDocument#Introduction There is no such api for getting list of articles published Please help me out Thanks
Help Center notification about new registration
How can we configure flow/function that will notify a specific email address that a new user had registered to help center platform? Thanks in advance, Katarzyna
Integrate with integromat error
I have a scenario that run a long time, in this scenario i open ticket from the integromat, in this ticket i have some category that the user need to choose from list of products, recentky i added new product to the list by going to: costumized -> layout
Is there any way to export data from Headquarters?
Hi, Headquarters (in "Tickets" module) has some data I can only find there - incoming and outgoing bandwidth. Is there any way to export it? Best, Jerzy
How to merge accounts if I can't select them both on the same page?
I am looking at accuonts under the customers module. If I want to merge two accounts but I can't see them on the same page how can I merge them? Let's say one begins with A and the other begins with F. I can't check them both at the same time and I can't
Can Users create a ticket via SMS
Hi Support, I have registered to clickatell. How can we configure to receive a ticket from users via sms?
Department Id
Where can i find the department ID?
Replied to ticket email and Zoho created a private comment.
I had a ticket today where a client added a new ticket to their custom helpdesk portal. I received the notification and replied from my email. The email address I replied from is the same as my agent email. When I checked the portal later when I got back
Attachment limit
Hi Zoho Desk Team, Is there a limit on how many attachment can a user add to a ticket? Also, where does the attachment go? in terms of data security, is it stored in cloud or something like your database?
Additional Fonts for Help Center - Segoe UI
Please add Segoe UI was available as a font for the help center.
difference between a customer, contact, user and an end-user ?
Hello, What the difference between a customer, contact, user and end-user ? these 4 terminology are used in different parts, but are they the same meaning or different ? Can someone give them a clear definition for each of them ? Cheers / Olivier
Help Center in a Iframe
Hi guys, I've been trying to embed the Help Center in a iframe but I get X-FRAME-OPTIONS error becase the web with the iframe is in a different origin (domain). I wonder if there is anyway to avoid that problem. Maybe if I map the domain in Zoho Desk (https://help.zoho.com/portal/kb/articles/support-customers-from-your-own-domain) could this problem disappear? Thanks in advance, Regards
How can i integrate Zoho desk with Microsoft Power BI?
I saw that in Microsoft power bi there is connector to 'Zoho connector', can i use it to connect my Zoho desk? I need to fetch data from my zoho desk to Microsoft power bi and with the refresh token its complicate to do that, how can i get it done?
Ticket Creation - Can I remove the 'Attach a File'?
Can I remove this field 'Attach a file' in the Help Center? Best, Lizz
Multi-branding multiple department on 1 help center
Hi Team! When multi-branding is enabled, is it possible to have multiple departments in one help center? Ex. We have Department 1 and Department 2 We want to have multiple departments in Department 2 Help center
Social integration
Hi Team, Just want to ask about social media integration, when the facebook account is a super admin. And we successfully integrated the facebook, but after the integration the facebook account has been demoted to moderator. Will it affect the integration?
Routing calls to Mobile
Hi team, We need a way to route after-hours support calls to one or more agent's mobile phones or at least alert them to respond ASAP. Is there a way we can route Twillio or any other VoIP service to a Mobile phone depending on the time called? We still
Help Center Portal - Access logs
Hi Zoho Desk Support, Is there log history of who accessed the help center portal? i.e who logged in
Requirements - Need Urgent Attention
Can the ticket subject in Help Center portal have the same view from Zoho Desk portal? Please see attached files for reference. Example: based on the attached images, the Ticket number in IT OPS Ticket Zoho Desk comes before the Subject but the Ticket
Round Robin For Phone
how can i make round robin for channel phone ? we have integration with twillio. I want when the phone status is offline, the agent cannot receive incoming calls. can you help me? because if I look at the round robin on zohodesk it only applies to e
Automatically chase pending tickets
Hello, How do you automatically chase pending tickets i.e.: tickets where we are waiting for the customer response? I know I'll probably have to create a few workflows / custom functions, but I'm wondering whether anyone has any tips for this. My use
Email notification blocked if simultaneously?
Hi Zoho Desk Team, Is Zoho not sending email if it is simultaneously sent? i.e sending email notification to the same requestor 10 times in less than 1 hour. I have experience this not sending the notification after 10 emails
Social share for Knowledge Base articles
Is there any chance the social share links are going to get improved anytime soon? When you share the links in facebook they are not returning any data in the preview. They take you to the article, but they do not populate anything attractive for social engagement. We would rather turn off social sharing. See the image
Changing the account associated to the ticket
Hi, Is there any way do not associate a account with an email address of the sender? Very often in organization, some (non-helpdesk team) colleagues forward our clients' request to our helpdesk team. E.g. Key Account Manager forwards an email he received
Default to the correct Category and Subcategory on first login
When I log in to a Zoho forum, and I create a new topic, the Category and Sub Category defaults to the wrong category (it defaults to Zoho One >> Tips ). As far as I can see, this happens only on the first login, and not after you have accessed a few
Social integration issue
Hi Zoho Desk Support, I am having a problem during my integration with facebook and Instagram, During selection of page once Done button is clicked, system will delete the page instead of integrating it. Also screens that keeps on showing and not loading.
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