App Spotlight: Typeform for Zoho Desk

App Spotlight: Typeform for Zoho Desk

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Typeform for Zoho Desk
Typeform enables you to create interactive forms, surveys, and quizzes that build meaningful interactions between your customers and teams. Integrate Typeform with Zoho Desk and turn Typeform entries into a Zoho Desk ticket to provide flawless customer experience.


Business needs
In this age of online businesses, customer experience is the new competitive battleground. It's crucial that your customer service and support teams have the tools they need to engage on the front lines with customers, who prefer almost immediate responses to their queries.

Solution
  • Create a fun and interactive way for your customers to submit a support request while ensuring that any time a request is filed via Typeform, it automatically appears as a Zoho Desk ticket too.
  • Map the fields in Typeform to the proper fields in Zoho Desk so your agents have better context for the support ticket without having to toggle over to Typeform to find out more info.
  • This integration allows you to match Typeform questions to fields in Zoho Desk, and if you don’t see an existing field that works, you can always create new field.

Benefits
Get better engagement. 
Create a support request experience that your customers will love. Use this integration to ensure that your customer service and support teams can follow up quickly and flawlessly!

Offer a more on-brand experience. 
Represent your brand authentically by customizing your typeform to ensure that it looks and feels just like your brand, not someone else’s. Ensure that your end-to-end support experience feels on-brand, from submitting a request to responding to a customer.

Get better data and more answers that matter. 
Better qualify, segment, and understand the needs of your respondents by surfacing relevant ffollow-up questions based on information collected from earlier responses. Plus, you can map your responses to the proper fields in Zoho Desk so everyone has context when they receive the ticket.


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