App Spotlight: Typeform for Zoho Desk

App Spotlight: Typeform for Zoho Desk

App Spotlight brings you hand-picked apps to enhance the power of Zoho. Visit Zoho Marketplace to explore all apps.

Typeform for Zoho Desk
Typeform enables you to create interactive forms, surveys, and quizzes that build meaningful interactions between your customers and teams. Integrate Typeform with Zoho Desk and turn Typeform entries into a Zoho Desk ticket to provide flawless customer experience.

Business needs
In this age of online businesses, customer experience is the new competitive battleground. It's crucial that your customer service and support teams have the tools they need to engage on the front lines with customers, who prefer almost immediate responses to their queries.

  • Create a fun and interactive way for your customers to submit a support request while ensuring that any time a request is filed via Typeform, it automatically appears as a Zoho Desk ticket too.
  • Map the fields in Typeform to the proper fields in Zoho Desk so your agents have better context for the support ticket without having to toggle over to Typeform to find out more info.
  • This integration allows you to match Typeform questions to fields in Zoho Desk, and if you don’t see an existing field that works, you can always create new field.

Get better engagement. 
Create a support request experience that your customers will love. Use this integration to ensure that your customer service and support teams can follow up quickly and flawlessly!

Offer a more on-brand experience. 
Represent your brand authentically by customizing your typeform to ensure that it looks and feels just like your brand, not someone else’s. Ensure that your end-to-end support experience feels on-brand, from submitting a request to responding to a customer.

Get better data and more answers that matter. 
Better qualify, segment, and understand the needs of your respondents by surfacing relevant ffollow-up questions based on information collected from earlier responses. Plus, you can map your responses to the proper fields in Zoho Desk so everyone has context when they receive the ticket.

    • Sticky Posts

    • Zoho Desk: Scheduled Maintenance on 8 August 2021

      Hello, everyone! Warm greetings from the Zoho Desk team. We have planned scheduled maintenance activity on 8 August 2021, around 11:00 am IST. It might engender downtime from 0.25 to 4 minutes for a few customers in the US data center. We do not expect
    • Zoho Desk Cheat Sheet For The Year-End

      Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next
    • Issue: Responses sent multiple times from Zoho Desk

      Hi All  Im afraid we are facing an issue with Desk where responses from Desk are being sent out multiple times. We have all hands on board and we are working on fixing this. I will be posting a follow up shortly as soon as this is fixed with the RCA.  Appreciate your patience in the meantime.  Regards Aarty
    • Layouts just got a whole lot more customizable!

      Dear Customers, Layouts help you organize your fields in each module. They help you quickly get to the information you care about the most. Until now, you could modify layouts and create custom fields only at the organization level. Today, we've made layouts more customizable. Each department can now have its own layout. Agents can create and use custom fields within each department, without interfering with those in another department. They can also configure department-specific picklist values
    • Reach us through our official support channels

      Dear Customers, Thanks a lot for choosing Zoho! Our applications are built to help achieve your day-to-day business goals. We are committed to engaging with you, to understand and develop solutions that enhance your productivity.  We are happy and ready to help you use our services efficiently. Understanding and avoiding fake support Just like using popular bank names and financial applications for phishing purposes, using Zoho and claiming to be providing support for Zoho services with false contact

      Zoho SalesIQ Resources

            Zoho TeamInbox Resources

              Zoho DataPrep Resources

                  Zoho CRM Plus Resources

                    Zoho Books Resources

                      Zoho Subscriptions Resources

                        Zoho Desk Resources

                          Zoho Projects Resources

                            Zoho Sprints Resources

                              Qntrl Resources

                                Zoho Creator Resources

                                  Zoho WorkDrive Resources

                                      Zoho Campaigns Resources

                                        Zoho CRM Resources

                                                    Design. Discuss. Deliver.

                                                    Create visually engaging stories with Zoho Show.

                                                    Get Started Now

                                                      Zoho Show Resources

                                                        Zoho Writer Writer

                                                        Get Started. Write Away!

                                                        Writer is a powerful online word processor, designed for collaborative work.