Email sent limit
Hi Zoho Desk team, is there a max count of email sent (per day, hour etc) for zoho desk?
Removing terminated agents from the main help desk email
We have one main email that is sent to Zoho Desk, which then is relayed to agents' emails. IT was not set up by myself, so I do not know how it was done. However, three of those agents are no longer with the company, and even though they were removed
Is there any way I can see all emails sent?
We would like to see all emails sent using ZOHO desk (similar to regular email client). Is there any way to do it? Best, Jerzy
My list of questions please answer
Hi Zoho Desk Team, Good day! Please answer the ff. queries 1. Does the system supports multi-factor authentication and other supporting mechanisms, such as banned password lists, detection of password guessing attacks, enforcing password change (for first
Feature request : profile permissions for views
Hello, Following up on this request from multiple clients, we submit to you this feature requests. The current permissions do not handle view permissions. This means that any agent can edit and delete any custom view to which he has access. This should
Assign SLA to multiple accounts at the same time.
Is there a way to assign an SLA to multiple accounts at one time? We have many customers that have multiple locations we support. We track support by each location (Account). Some have 50 or more locations and it is very tedious to open each account
Anyone else having issues with receiving tickets via the Email channel?
I haven't been able to receive tickets via email for 2hours now. Zoho support have acknowledged the issue. Anyone else?
Can you answer the following?
Hi Zoho desk team! Can I please have the information of the following? availability (multi region / ha) DR Data backup RTO RPO after sales support structure / sla exit strategy - how to off-board SOC2 certification / VAPT etc
Please Support Custom Lookup fields
It's very essential to have Custom Lookup fields in Zoho Desk when you predominantly offer in other Zoho apps. Why and when will this be supported in Desk?
Count ALL emails sent in a given period (including private ones)
Hi, we are a B2B business and some of our ticket last for days, even weeks. Is there any way I can count all emails sent by my agents in a given period (including the private threads)? This is essential for our reporting, Best, Jerzy
SAML request and settings
Hello there; 1. I am trying to integrate Zoho Desk Help Center portal with my website. When users in my website login and click the button associated with Zoho Help Center portal, they will be able to access my help center portal to manage their tickets
Zoho Desk: Scheduled Maintenance on 8 August 2021
Hello, everyone! Warm greetings from the Zoho Desk team. We have planned scheduled maintenance activity on 8 August 2021, around 11:00 am IST. It might engender downtime from 0.25 to 4 minutes for a few customers in the US data center. We do not expect
Agent notification delay or not sent
Hi Zoho desk team, I am having trouble in sending auto email notification on workflows, when a new created ticket has been made Execution is on "create" Criteria is "Status is Open" I did several tests tickets but most of it did not sent an email
Zoho/Jira Integration
Hi, I know you can attach Images to Jira issues youve linked a ticket to and it creates a URL within Jira to access the image but is there a option/workaround for the Jira user to not be a Zoho agent and still be able to access the attachment? Than
Sharing a single agent account
I have a small business ("soloprenuer") and i use three Virtual Assistance. These do the same job, with each having well-defined and non-overlapping shifts. One might cover Monday and Tuesday, another Wednesday and the other the other days. I would like
Why does my url of an article is shown with a date?
I just noticed that an article i made yesterday now shows with a date in the url address? None of my other articles have while they all are created on the same day? It also doesnt show in the backed?
PHP code to insert ticket automatically
Hi, we're looking at migrating from another support desk system. But I am having problems finding out how to insert a ticket via PHP. All I need to do is create a ticket from admin[at]mycompany to client[at]anothercompany via a PHP file on our system.
Can't able to create a ticket without using contactId
To create a ticket contactId mentioned as optional in API documentation link below: https://desk.zoho.com/DeskAPIDocument#Tickets_Createaticket Then i tried contactId as empty i got a response like contactId is missing below: stdClass Object
(
[errorCode] => INVALID_DATA
[message] => The data is invalid due to validation restrictions
[errors] => Array
(
[0] => stdClass Object
(
[fieldName] => /contactId
[errorType]
Setting up Desk custom subdomain - Domain verification failure for both methods
I've been following the instructions in this guide to set up a custom subdomain for our help center, but I am stuck at the domain verification stage. We'll call my main domain example.com and my subdomain support.example.com. I have tried both methods - DNS record and HTML file - and both are failing. I have confirmed that the DNS records have updated, and dnschecker.org confirms that my CNAME is resolving correctly for string.support.example.com. So I'm not sure why Zoho is flagging this as a failure
Display Business Hrs in Portal
Can you display the business hours & holidays in the end-user portal?
Social Instagram Feed Connection Not Working in Zoho Desk
Good day! Can you please check on this? I wanted to connect my Instagram Account to automatically create ticket to my desk from Instagram, but it's not working. I tried since 10:30AM, until now 2:41PM it is not connecting. Facebook took me almost an
Whitelist emails or domain in Desk
We have a couple of different users who submit tickets to Desk, and it frequently flags them as Spam. Is there a way to whitelist either an individual email or domain within Desk? I see articles for doing so in Mail, but I need to divert certain users
Character Limit on CheckBox
What is the Character Limit on the Checkbox field in Zoho Desk and can I modify that? It seems ridiculously too small as of right now. I want to have a checkbox that says "I acknowledge that I am responsible for paying a $95 Trade Call Service Fee that serves as a deductible and an administration fee for this Service Request Ticket." BUT when I create a checkbox field in my ticket form and try to paste it, it cuts me off at LIKE A THIRD of my sentence "I acknowledge that I am responsible for paying
[Help Center] Impossible to edit categories in multiple languages
Hello, I cannot manage to edit categories in multiple languages. Have you encountered the same issue? When I click on other language different ofthe main language (FR), e.g. in English, I should seen the title put in French with '(en)' at the end. Thank
How to debug ASAP add-on with JWT
Hello, I'm creating ASAP add-on with JWT authentication. I'm putting screenshots of my settings page and code of JWT endpoint for your review. My question is how can I see and ensure that plug-in works? What should I see? How can I debug JWT communication?
Picklist field maximum values
Hi, How many values can a picklist handle, or what is the maximum values that can be added to a picklist?
Integrate ASAP into a React Native Application
Hi I am trying to integrate the Zoho Desk ASAP into my REACT NATIVE application. I am able to do so for Android. However, for IOS the build and upload are failing because of the below error. Most of the zoho libraries being added to podfile.lock are showing
Limit for users in trial account
Hi, Is the limit for agents in the trial account just 3? I am testing something that needs 5 agents, can you help me with this?
Working Time diferrent for each department
Hai Zohodesk team, I want to ask about business hour in zohodesk. if i want to setup different working hours of each department, for example, in my case one department working Always (24x7), but in anothers department let say working in Monday - Friday
merger ticket zohodesk
can you help me for merger ticket, an example of a telephone ticket being merged into an email ticket.
Average Ticket Reply Time by one channel
I can see the Average Ticket Response Time, but this is from all channel. what if I want to see the Average Ticket Response Time by one channel?
save customer contact
Customer data such as name, telephone and email will always be saved without having to re-enter if the same customer sends an email again.
Limit to number of product records
Hi, Is there a limit to how many Product records we can create?
Schedule announcements
I think it would be nice if we can schedule announcements in the Community.
What is the purpose of email aliases in Desk?
I see my list of email aliases in Desk, and I do not understand what it's supposed to do. Selecting any of them does not change what I see as my "Send From" address.
Action to create an invoice on a transition
Hi, Is there any way to create an invoice as an action on a transition in a blueprint? Or is there a way to do so via workflow in Desk? Ideally, I'd like a draft invoice created automatically at a certain transition, based on a couple fields in my ticket.
Are you seeing odd layout of elements in ZOHO Desk on a 4k Monitor?
On 19-Jul-21, I started to see odd layout behavior of ZOHO Desk when displayed on a 4K monitor. It has the following issues: - Side bar appears with your login information but no method to make it disappear - The normal side menu on the left with ticket
Unable to submit ticket to Locast help desk: Zoho Desk says “Unable to process your request”
Hi! Locast uses Zoho Desk and I’ve double checked all the fields and Can can we help the Locast team (a non-profit) fix this problem? You may try to reproduce the issue at their public portal here: https://helpcenter.locast.org/portal/en/newticket
Top-Right text alignment in table cell
Hello For knowledgebase articles, is it possible to align text top-right? When I have a two coloumn table with an image in one of them, the text in the opposing cell always seem to want to align center. Can you align it top-right instead somehow, maybe
Is there a way to indicate the author of a knowledge base article?
I want to be able for KB readers to be able to tell which KB Author wrote each KB article, because we address different things or address the same topics but in different ways, and some people will prefer one over the other. Is there a way to do this? Somewhat like how in the Community you can see who submitted a topic?
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