[Telephony] Is it possible to use ZohoDesk_CTI_Adapter_for_Elastix_1_6 for 3cx?
referece https://help.zoho.com/portal/en/kb/desk/for-administrators/telephony-integration/on-premise/articles/integrating-asterisk-and-elastix-telephony-systems-in-zoho-desk#create-group
Help center header image can't adjust height.
Hi there, How can I change the height of the header image? I choose the Elegant theme, but the background image is too and narrow. I thought the images should be a larger one which is in the demo. I tried to change my browser, but still the same. Here
Can't show community tab in ASAP add-on
You can see that there are only 4 options.
Show a float number on the ASAP add-on icon to notify user that they have live chat or ticket reply
It will be very helpful for customers.
Is there a way for users to see and manipulate their history tickets with our support agents in ASAP.
As far as I know, I can only submit ticket from ASAP add-on. But I think it will be pretty convenient if my customers can view their ticket history and make changes in ASAP just as they can in help center as well.
Make Support rewarding for agents with Gamescope
Dealing with unhappy customers on a daily basis can take a toll on anyone. But, at end of the day, your front-line team is who your customers will interact with the most, especially when issues arise. Businesses like yours can't afford to have a tired
Oops! Your ticket could not be submitted. Please try again later.
When any user submits a ticket to HR they get this error: Oops! Your ticket could not be submitted. Please try again later. If I submit a ticket to any other department it works fine. Everything was working and I haven't changed anything recently. Any
Show contact custom field
Hello. I'm a Standard plan suscriber. I have created a custom field for Contacts, this field shows when I go to the Customers section and open said customer. Now I need that field to show in customer's help center profile. Is this posible to do? Thank
Remove - Warning! Unverified Sender
How can i remove this error? We are using the help desk for our internal users only and want to remove this warning. Warning! Unverified Sender We could not verify that the email was actually from xxxxxx@zzzzzzz.com. Be cautious when opening any links/attachments,
Workflow Rule
I have a workflow rule that changes the tickets status when an agent replies to the ticket. This works good however i have found if the agent replies by email then the rule doesnt get kicked off. Is there a way around this?
scrap/ populate additional data
Is there a way to get some of the following data scrapped/populated into a ticket. From the users end/browser: * local date/time * browser user agent * public ip address
Enhancing the Customer portal in Zoho Desk
Hello, We would like to enhance the customer portal in Zoho Desk so that when a customer signs on he would see a dashboard of his companies tickets. The Dashboard would look a lot like the overview page that is viewable in Zoho Desk, see the attached
New ticket can not be updated by function
Hi, I have a function which would change a field in a ticket. This works fine, when I execute the function on an existing ticket. But when I execute the function from a rule when a new ticket is created, the field will not be updated. I have verified,
Community login issues and email notifications not working properly
I'm not sure if this is the right area to post, but every time I try to login to the community here, I need to type my email address is full. Why not keep me logged in all the time? Also, emails with community post updates have a link for the post that
Problem sending email to domain dunkindonuts.co.id
Dear Zoho Team Good Evening, we got problem with our customer, our customer can't received from our email Sender : premiere_care@biznetnetworks2.zohodesk.com To : apri@dunkindonuts.co.id Cc : itnetwork@dunkindonuts.co.id Could you please check for this
User can't add an idea (topic)
Hello, I have a customer (user) who can't add ideas (topics) to our Community. She gets the notification: "Unable to process your request". What can I do to check what's going wrong? I don't have any problems adding ideas (topics). Kind regards, H
Sync information from ticket to contact
Is there a way to sync Ticket information (for example a custom field called "Segment") to the contact in Desk? The contact would have a similar custom field called "Segment". Thanks
sort by subject
(Plan - Standard Zoho Desk) we have the following problem. We get tickets from a common mail ID for all our users. The user contact info is present in the subject (see example below). Many times, a single user raises multiple tickets. From Zoho desk,
How to Resize image in Desk Zoho
Hi Zoho Team, Can you explain how to resize image at Desk Zoho, cause at Desk Zoho only have 3 option to resize image , here detail below Thanks for your kindly attention and cooperation Regards, Sidik
Users reporting Insufficient Privileges while submitting ticket
Hi, My users are telling me that they are seeing insufficient privilege message while submitting tickets. They are active end users in the system. Now my customer experience is getting hampered. Who will take responsibility? This is seriously annoyi
WhatsApp Pauses Client Onboarding
It has been 4 months since the beta of WhatApp Integration, powered by Twilio, has been released—whereupon we had received a plethora of requests. We were able to onboard a few of them in batches, while other customers are on the queue. At this stage,
Mark articles as favourite
Hi, It would be nice if a user can mark an article as favourite. Maybe this user can see all favourite articles in his/her profile. To find these articles back easily.
Change ticket status automatically
I would like my users to be able to email out ticket system and flag the email as High Priority by pressing the Red exclimation button and then the ticket system will change the ticket priority to a certain status like Critical. I have it seup using a
Involkurlを利用してパラメーターを指定する方法
こんにちはサポートチーム ポータルから申請されたユーザーが自動でユーザーグループに振り分けられる処理を作成したいと考えています。 そのため、involkurlからdeskAPIを呼び出してユーザーグループに振り分けるサンプルコードなどは頂けないでしょうか。 よろしくお願いします。
Copy article link
We're using the Desk KB more and found an issue when trying to share articles to colleagues, from within Desk. If I want to leave a private comment on the ticket, with an article, you cannot use the side widget, because the option to 'Share a link' creates
Sending emails from Zoho desk, what are the options?
Hey guys, I thought Zoho Desk could simply have SPF records added and then get emails sent out as mydomain name as zoho would send emails on behalf of my domain. I was recently told that i can only achieve that using SMTP, meaning that zoho desk would
Cant receive email on zoho desk
Hi, I can't receive email through zoho desk, but my account on zoho mail was received succesfully. I just do test email and below was email header (original emails), with showing email only received on zoho mail Delivered-To: premiere_care@zohomail.com
Make an alternate support email address
How can i switch the default support email address. I started by using support@ and is my default. I setup an address called helpdesk@ and want this to be my default so all outgoing email uses it.
Zoho Desk - Approval Process
Is there a feature to ask for approval outside of the department on Zoho Desk? I.e. An agent in Department A has a ticket that needs approval from an Agent in Department B.
Enable End Users to view tickets submitted by End Users within the same group in the Help Center
Is there a way to allow end users in the same group to view each others tickets submitted in help center? There seems to be a function to view tickets in the help center 'created by team' but from what we can see is that teams can only be used for agents
Help Center - Customer Permissions (Manager/User) - View other tickets
We have migrated from another helpdesk system that supports permissions in the helpcenter Customer 'Manager' can view all tickets for the Customer Account (created by other users or managers) Customer 'User' can only see their tickets for the Customer
Update All contacts emails address - Zoho Desk
I did the steps mentioned in the below link related to the contacts. I clicked on the overwrite option, but the function created new contacts instead of overwriting the existing ones. (I did the steps many times but no luck) Please help https://help
Auto send email to ticket creator after x amount of time
I am looking for a way to send a reminder email to the ticket creator if the ticket sits in a certain status for x amount of time. The email would remind them that we are waiting a responsse and if we dont her soon that the ticket will auto close. I
Delete Customers in Zoho Desk?
So i noticed when i am in a ticket, and i go to edit/modify and for the customer field i have all the customers that have ever been added to my zoho desk are in one of my departments... it is annoying and looking to clean it up? please advise?
Remove "Subject" from the Ticket Form in Customer Portal
Is there any way I can remove/hide the "subject" from the Zoho Desk New Ticket Submission form that users get? We ask them very specific questions in our ticket and we don't want them to type in a subject. A subject implies an open ended question. All of the questions that we need gathered are done so in other questions. Can you please provide an option to be able to remove/hide the "Subject" field from the ticket submission form
URGENT all email fail
Please help ! We can't send email anymore ! It's always a fail ! Before I have the question : no, we didn't change anything in our settings today.
Active Directory Integration
Right now i am running the demo of Zoho Desk. I am looking for a replacement for my Kayako old ticket system. Right now i have my ticket system setup with Active Directory integration for my users i support. This is very helpful as i have about 300 users to support in our company. How can i set this up here?
Default Ticket View
I want to be able to default my agents or at least myself to the Table view for tickets. I cant seem to find a way to do this. This seems to be the most compact way to view tickets and most efficent for what we need.
Prevent Auto Reply loops in ZOHO Desk
Good day, I was hoping to get some assistance with setting up a rule in ZOHO desk that would prevent auto reply loops. For example, when a customer opens a ticket, we send an auto-reply. Some customers will also send auto-replies and sometimes that will create loops. Is there a way to prevent that in ZOHO Desk? Thanks
Zoho Desk now integrates with Jira
Consider the different roles in a software company. Product managers and designers decide how the software will look and feel, while engineers build for functionality to implement the vision. Of course, customers then adopt and use the software, often providing valuable feedback. With rare exceptions like Linus Torvalds or Richard Stallman, most customers can't code, which means they can't directly modify or improve the apps they use. But, the feedback they give is incredibly valuable. On the other
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