Emails on one device and not on others.
Hi there - I have a case of disappearing emails! Last week and again today, emails have gone into my zoho mailbox on my tablet, but do not appear in my account when I use the laptop or phone. One of them I thought might be spam but the second was quite important and I'm wondering how many others I might miss. What is going on?
Ticket Templates
Good day, When you create a ticket template, it has to be selected twice in order for the Categories and Subcategories to be chosen on the properly manner, otherwise, if the template is selected only once, the Cat and Subcat will be the first one by default and not the one selected on the template. I do not know if this was already reported, if so, is there any estimated time for this to be fixed? Really need this as we create a lot of tickets daily and Templates get them created very quick but for
I don't see phone bridge in the trial version in Other Apps
I like to try the integration with the Asterisk phone system, alas I don't find the phone bridge app in other apps or subscription sections..pls advise
Zoho Support New UI Performance
Hi all, I'm just curious to get a general consensus. I have been using the new Zoho Support interface for a while now, and the interface itself is a great improvement over the previous one. Nicely done Zoho! What I'm interested in finding out iat this juncture is whether the performance has been the same, for those who switched, since the new interface has been released. Switching back to the old interface, everything is very snappy. On the new one, everything seems sluggish. In certain instances,
Unable to sign up
Everything I try to create a support department It says. Your Zoho Support account is being created. Please Wait ... Never gets past this.
Facebook Group Integration
Is it possible to integrate a Facebook Group into Zoho support? If so who can help?
Can you assign a different reply address to tickets created from a specific email address?
I have a customer that sends me tickets from a DoNotReply email address and insists that all created cases reply back to a specific address. Is this possible?
Zoho Support - Can you send via Gmail
Hello, I've finally set up Gmail to forward everything to our Zoho account - and this is working (albeit a little slow). I have configured it so that when I reply to emails it looks like its coming from the gmail account; but is there a way to actually send from Gmail so that Gmail works as a complete back up of all correspondence? This seems to be how DESK.com works? Thanks David
Can't add a new user...
Hello, I I'm trying to add a new user and Zoho keeps telling me their ID already exist! It does not, please help!!!
Contact are duplicated when creating Support
Contact are duplicated when creating Support Tickets from Android Mobile app, While generating tickets cursor rest at email field & didn't get it's value by imputing contact name or account name.
Guidance for archiving Tickets/Companies?
Hi, I'm wondering if there is a recommended way to either archive companies/contacts/tickets in Zoho Support that wouldn't get in the way of Active clients when maintaining our lists and tickets. Of course, we can simply delete them, but is there a better way to handle this? Or is there a way to export those into Excel in a format that's easily legible?
zoho support - automatic "time-worked"
i have just signe dup for zoho support. I like the time-Entry tab on requests. What I'd like to know though, is whether or not this can be made automatic? So I don't need to manually enter the time for each ticket.. ? is it something that could be part of a future development line ?
Is attachment can be handle in Zoho Support API ?
Hello Sir, I wanted to add records in Zoho Support via ticket generation. As my records is been added on zoho via API provided by Zoho but I wanted to add attachments also. Is there any way to send attachments in Zoho API ?
Priority change not showing in Ticket Creation screen
Hi; We have had some issues with people not using the correct priority when creating tickets, so I added a short description to each priority, such as "High - Single user unable to work". However, these charges are not showing up in the Ticket Creation screen on the User's Portal. Why? Thanks
Include actual email in New Ticket notification
Hello Zoho Team, When we create a new ticket via Zoho Support the recipient party only gets a notification saying: "A new ticket has been created" and they are then instructed to navagate or login to view their ticket. How can we modify this setting so that the actual email is included as well, not just the notification message? In other words, I want the actual message we create in the ticket to appear together with the notification.
Picklist bug or user error?
I have a longish list of picklist values in a mandatory field. I have added a "None" value which I would like to be default, but as a new addition, it is added to the bottom of the list. I am trying to drag it back to the top, but the entire list keeps moving on my screen and will not allow display of the top of the picklist values. What am I doing wrong? Additionally, I would like the user to have to select an item in the picklist, but it is accepting the word "None" as an acceptable answer (and
Is it possible to alert only the agent that is the ticket owner?
I've created a Time-Based Action rule to send an alert to an agent when a ticket is 7 days past due but would like that alert to only go to the ticket owner. I've found that if I do not specify the ticket owner within the Time-Based Action's criteria and also limit the email alert to be sent to only that agent, the emails will go to all agents (if all are selected). Ideally I'd like to be able to specify something like "where agent is ticket owner" as part of the criteria. Is what I'm trying to
Custom fields in the side bar area that contains the Close Ticket button?
Is there a way to make a custom ticket field only viewable in the sidebar that an agent sees, such as Root Cause or Labor Hours? I can see a designation that says "Available only during Edit Ticket" but that does not appear to be an attribute that I can apply. I don't necessarily want to have certain fields in the create a tciket screen. Thanks
Button Send or Send & Close Not Work Property
Hi, I try to answer this tiket ID #107 but when I press the button, the message appear "Sending..." and not send the answer. I really appreciate any help you can provide.
Creation of tasks vi email
Is it possible for me to create a task in Zoho support by forwarding an email to the support id? This would be very useful if I am having an email that I need to assign to my agents as a task. Any response on this would be highly appreciated.
How can we tell if someone is or not working for Zoho?
When I'm looking at different threads, I sometime see that people who answer have an employee tag next to their name. But it is not always the case. How can we be sure that such people do work for Zoho if there is nothing that identify them as such? Subsidiary question: What are the official Zoho Support email addresses, where can we find them on Zoho's web site? Thanks! We are after all essentially irrational. — Spock
How can we assign a type of SLAs depending on a custom field we have in Zoho CRM (Account)?
We need to assign automatically the type of SLAs according to the type of client (custom field) from Account in Zoho CRM is it possible?
How do you delete/masquerade the From address saying ...via zohosupport.com"
I've found that when templates are sent, like the "New Request Created" template, the From address will say "<support@xxxxxxx.com> via zohosupport.com". I don't want my customers to see the "via zohosupport.com", how do I change the settings within Zoho to fix this? I already pinged Zoho Support and they are looking into it, but I thought I would ping the user community to see if anyone else has already figured this out. Also, if I get an answer back from Zoho Support that answers the question I'll
I can't make my Forums appear in the customer portal.
I have created categories and forums using the tutorial here: https://www.zoho.com/support/help/setting-up-community-forum.html Here you can see I have created some forums: But in my customer portal, no forums show. All forums are set to "Visibility: Anyone". But even a logged in user can't see them: What am I doing wrong?
Ticket System, Knowledge Base/Support
I'm a VA. My client had 3 programs and I created 3 departments (A, B, C) based on those programs. I have a general department Membership that's associated with a membership@domain.com email address. If someone submits a ticket from one of those departments - A, B or C, I want it to go to membership@domain.com instead of aprogram@domain.com, bprogram@domain.com, cprogram@domain.com. Does that make sense? I can't figure out how to do that or find the documentation. I think I'm either misunderstanding
Problemas con el portal zoho
Hola buenas tardes Tenemos un problema con el portal de zoho, mis usuarios mandan correo para solicitar soporte y no se levanta en automático el ticket. Hemos revisado toda la configuración y todo sigue configurado de la misma manera. Ya levantamos un ticket nuevo de forma manual desde el portal de zoho y de esta manera si nos llega la notificación de que se ah creado un nuevo ticket. Podrían ayudarnos. Saludos Jonathan Vela jvela@sportium.com.mx
Reports on Zoho support
Hi, I am trying to get some reports in Support with the admin user buy tells me I have no rights to do this. Can somebody help me to fix this? Thank's
Freshdesk import?
As we start using Zoho CRM now, we'd like to be able to migrate to Zoho Support from FreshDesk. Is there a way to import our Freshdesk history into Zoho Support?
Reporting...?
Am I missing a module or something? The reporting in Zoho Support seems to be non-existing. There is no way to see such basic things as tickets per agent, tickets per account, top tags... and the custom reports don't make any sense. Can someone provide me with some guidance here?
link between Portal User and Support Contact
What is the between a SUPPORT account contact and a Support portal user? What field relates them? We do not intend on using invitations, but remote auth, and would like to create the Support users by API. I want our system to work like this SETUP 1. Create Account and contact in CRM (done and existing users) with customized "password" field for authentication - CRM account also has purchases that will restrict our support sites offering of downloads etc. 2. Use CRM's custom link to create a Portal
Integración con Google
Buenas tardes, Desde la migración la nueva version cuando desde google le doy click en el icono de aplicación es Zoho Sopport se queda en:
Workflow Requirements
Hello We are currently evaluating Zoho and looking for the following workflow capabilities: 1. if value of currency field is great than x then make a number of existing fields mandatory for completion 2. auto populate customer related fields from db based on firstname/lastname completion 3. check customer details against customer blacklist data (currently available within excel spreadsheet) These queries are pertinent to us going forward with the software and would appreciate your feedback at
Creating Unique Customer Support Portals
Is it possible to have a customer support portal that is specific to a customer where customer specific documents can be uploaded?
Muti-branding in Zoho Support
Other online ticketing systems (zendesk and Assistly to name two) are offering or are soon-to-offer users the ability to "multi-brand" their ticketing system. One benefit of this is to enable a service organization to seamlessly handle support for multiple clients, while the users none-the-wiser. Any plans to offer multi-branding?
Email reply, with ticket number in subject, creating new ticket
I've searched the blog for this issue, have found a few close to the same description, but not exactly. This is our scenario sometimes [It does not always happens this way] - The good - We have a ticket that we send out an Email message from within, so it has the ticket number in the Email. User replies back, also with the ticket number in the Email. The bad - Instead of including this reply in the original ticket, a new one is created, but it also has the same ticket number.
Portal user to support contact
If I create a portal user to support user, not using invite, how do I link the portal user to a support contact? This question reasked. https://help.zoho.com/portal/en/community/topic/link-between-portal-user-and-support-contact
Customer Portal
Greetings, Ever since activating single sign on / Active Directory Integration, our "Invite Portal" users link has disappeared from the customer portal page. We still need the ability to create portal users as we don't want the channel for submitting tickets to be wide open for anyone to use. What can we do to get the ability to create users at will back?
Not getting activation link or forget passowrd for my E-mail ID
Dear Zoho Team, we are testing ZoHo Project and ZoHo Support for our company and I tried to add my official mail for signing up with ZoHo support and I did´t get a any activation link. I tried with my personal mail ID and I got the activation Link.I tried to add my official E-Mail ID from the Setup page and again same issue.Even I did´t get the Activation Link , its look like my E-mail is activated !! I added my collogue and he got the Activation mail as normal and he was able to activate his
Existe este programa en español???
Me interesa saber mas de este programa pero no encuentro si existe en español Alguien ppuede guiarme Gracias
New equipment approvals
Hi all, I want to create an approval chain for our new starters equipment requests. I have created a new user request template, but I want the ability to send the request through an approval chain. Is there a way to do this? Thanks
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