link between Portal User and Support Contact

What is the between a SUPPORT account contact and a Support portal user?

What field relates them?

We do not intend on using invitations, but remote auth, and would like to create the Support users by API.

I want our system to work like this

SETUP

1. Create Account and contact in CRM (done and existing users) with customized "password" field for authentication - CRM account also has purchases that will restrict our support sites offering of downloads etc.

2. Use CRM's custom link to create a Portal user (done)

3. Email credentials to user, contact's Contact EMAIL, and customized "password" field (easy in crm)

USE

1. Using remote auth, the portal user logs in with the email address and password. (done)

1a. lookup in CRM contacts against email address, validate against customized "password" field (done) Ahhh but not sure which CRM account this is, where the connection between portal user and support contact and related account lies

1b. from the CRM contact grab CRM Account's related product and save in cookie for later. (done)

The support users created in Setup 2 don't seem to be linked to the CRM contacts as described in Use 1a. What am I missing?

So If we create a support user how do we relate this to the crm contact that leads to the CRM account, using apis?

I know this is rambly. Thanks

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