Support
i am new to Zoho (a few days) and am wondering what is the best way to get support? I have sent several emails to the support email, and have received no response. Is there a better way to request support? Is it better to use this forum than the support
email poping issue
Hi, Beginning this morning, experiencing issues with poping emails from multiple hosts. Can you please assist as soon as possible. Thank you
Important announcement for REST API users - Deprecation of Authtoken support
Hello all, This post is *applicable* only for users who have built applications or integrations using REST API and use Authtoken for authentication and authorization in their REST API client. This is *not applicable* for users using POP/ IMAP/ Active
SPF with Mail and inventory.
Hi I have been using Zoho inventory and books and now want to add mail but when I do the SPF authentification I get a multiple record failure. It wants me to add: v=spf1 include:zoho.eu ~all But I already have a record which is: v=spf1 include:eu-sender.zoho-inventory.com
SMTP not working on free Plan
I have already used this config to log in: URL: smtp.zoho.eu Port: 587 Encryption: TLS Mail: info@freilich.me Pass: [#ApplicationPassword#] URL: smtp.zoho.eu Port: 465 Encryption: SSL Mail: info@freilich.me Pass: [#ApplicationPassword#] .......... URL: smtppro.zoho.eu
How Do I Create a New Mailbox
Hi Everyone I cannot work out how to create a new mailbox in the Zoho control panel. All of the articles in the Zoho knowledgebase are completely useless - they do not even remotely resemble what I see when I log into the controi panel. Can someone please
Zoho Mail Contact Sync
Hello, I’m using Zoho Mail for a week and I could not find the contact sync option. I also searched in Google and help page in Zoho but still I could not find. I want to do that, when I add someone to my mail contacts, I want to sync that person in all
Alternate record owner email address
It would be great if Zoho could implement an enhancement to cover this scenario: Mass emailing using "record owner address" is limiting in that it can only utilize the address associated to a particular user. I understand that organization emails can
Group Mail Problem
Hi One of my group e-mails suddenly stoped working. All other emails in Zoho are working find, except this one. Help please thanks
Group Mail Not Working
Hi Our group mail (one of them) stoped working 2 hours ago. could you please help us? Many Thanks
Change of domain
Hi, i have 2 separate account for my 2 business, 1 paid account under mail lite plan, and 1 free account As I'm going to wind up the business that is under the paid account, I would like to switch my paid account to the other account that is free Is there
Não está chegando e-mails na caixa de entrada
Boa noite, tudo bem? Estou com um problema no meu e-mail. Consigo enviar email a partir da conta do zoho, mas nao consigo receber nenhum outro email. O email é o contato@motorello.com.br Pode me ajudar?
Criminal
Criminal
What kind of an account do I need?
I've got my own domain name and need email forwarding services. I don't need any mailboxes, just be able to receive mail at my addresses and forward them to mailboxes elsewhere. I see there is business "Mail Lite' for $1 per user/month. What's a user?
SMTP error from remote mail server after RCPT
Hi, could you please help me. I can't receive emails from domine: user@arcarep.com user@almacenesbousa.com host 172.17.80.2 SMTP error from remote mail server after RCPT TO: user@almacenesbousa.com 554 5.7.1 http://almacenesbousa.com/
Zoho Mail POP/ IMAP access issues
Hello all, We had an intermittent technical glitch at our end in accessing the Zoho Mail accounts via POP/ IMAP. Zoho Mail recently experienced issues while accessing POP/ IMAP services. Due to this, users must have noticed an error while downloading
Is it necessary to have a domain name to use Zoho Mail?
Yesterday I was trying to create my account on Zoho mail. But I could make it. They had free account option I tried and given the detail phone number email, other stuff. Then I want to create my business email, They asked me for a website or name domain
Error 553 - relaying disallowed
I can send emails, but i cant' receive them. What do i do?
problem setting up signature
when attempting to create a signature for any email account the message 'internal error occurs' consequently not allowing any signature to be set up.
Where can I find my CNAME Code (starting with zb...)?
I accidentally removed my zb code from godaddy domain Cname parameters. Please provide me with my zb code. Its urgent. Thank you.
Recover zb code
Hi, I was trying to solve some problems with the mail service and I accidentally deleted the CNAME and I can't recover my zb code. Can you please provide it to me? Is it also possible to check and understand what is the problem with the mail? I do not receive mails (553 relaying disallowed). I already set the MX records but nothing changes. Thank you
MailPolicy violation Error delivering to mailboxes
Hi, im getting some problems to receive emails from my web server. Looking on mail logs i've found this: relay=mx.zoho.eu[185.20.209.166]:25, delay=1.3, delays=0.15/0.07/0.69/0.44, dsn=5.2.3, status=bounced (host mx.zoho.eu[185.20.209.166] said: 554 5.2.3
IMAP issues with one address
I have several email accounts at one address on the morrispaint.com domain. One of them is consistently having issues with IMAP through Thuderbird. orders@morrispaint.com gives me an "imap.zoho.com has disconnected" error. It seems like I can only access
Cannot receive emails through POP settings
Cannot receive emails through microsoft outlook (POP settings). With app and online webmail its ok! Do you have a problem with POP or IMAP protocol?
cannot receive email
hello its been around 15 days am not able to receive emails its so important us kindly look into it solve the issue a soon as possible we have tried to so many time on your customer care but there is no response at all
I can't receive emails in the mail!
Hello there! The problem is as follows: I can write a message to anyone from my email address, but if I reply to this email from that account, the email is not delivered.
Email Signature Manager for an Organisation
Hi, I was wondering whether you can set an email signature in ZOHO and it is automatically filled in with details for each account? So that the Administrator can change each email signature from the Control Panel, and not have to log into each account to change it? e.g - to add advertisements Thanks, RBAV Information Technology Services itservicedesk@rbavinc.com.au
Suddenly cannot connect to IMAP using Thunderbird
As of yesterday afternoon, I cannot use Thunderbird to connect through IMAP: attempting to do so produces an error message saying that “the connection was refused.” I have tried troubleshooting already: • IMAP access is enabled for my account in the Zoho mail web client. • Login credentials are correct: I can indeed access my e-mail account through the web interface. • I can access a second Zoho mail account over POP3 when using Thunderbird. • All port and server settings are correct—and are unchanged
Recover deleted emails from trash
Hello, I accidentally deleted an important Mail from my customer from the trash Can you please recover the spam and trash folder of my mail account for the last 30 days? Thank you very much
Recover deleted draft email
Hello, I accidentally deleted an important draft email. Can I recover it ? Thank you, Newton Hieda
ERROR_CODE :554, ERROR_CODE :5.7.1: Relay access denied
I'm configuring the email account for XXX@catalogolibros.cl. The problem is that emails are only received sometimes (generally only once), and after that they get bounced back with the error: "XXX@catalogolibros.cl Invalid Address, ERROR_CODE :554, ERROR_CODE :5.7.1 <XXX@catalogolibros.cl>: Relay access denied" I've tried this sending from another Zoho Mail account, and from a Gmail account, and both present this problem. While testing from another Zoho account (XXX@espontanea.io), I also got: "Your
Emails marked as "read" in my Outlook inbox while connected with Zoho Mail plug-in
When I receive email, a few minutes after it hitting my inbox in outlook, it becomes marked as "read" without reading it. It should remain unread until I read not, not when Zoho "reads" it.
Outgoing Mail Blocked
My outgoing mail has been blocked for "security" reasons. I assume it's because I tried to unsubscribe from several spam emails in a short period of time? Could someone please tell me how to unblock my outgoing mail? I've sent a couple of emails to support
i can't send SMTP email using ZOHO settings ?
hello every one , i am a new with ZOHO , i have Mail Premium Trial Plan with ZOHO . i have some problems to send SMTP emails using ZOHO settings . my question is : can i use my SMTP script to send SMTP email using ZOHO settings ? if yes , what is the
Blank email content
Hi all, We have just migrated to Zoho Mail and seem to be receiving a few 'blank' emails. Initially we thought this was just one or two users but it's becoming a bit of an issue. One common theme we have noted is that hosted Exchange accounts emailing us seem to be affected the most. I know there are some very old threads on this, but is anyone aware of a cure? Otherwise I fear it might be the end of our Zoho Mail experience.
Your incoming mail is blocked?
Hi, I'm received this message yesterday evening and since then have not received any email. The stated reason is: Incoming mail rate exceeds limit. Please check this out as I don't usually get more than a few emails each day. Pankaj
I can send emails but I can not recieve emails
I have a .co.uk domain. I have created two custom email addresses for this verified domain but they are not working. Please can someone help?
Account Error: Cannot Get Mail "mail server imap.zoho.com is not responding"
My IOS Apple Mail app is suddenly unable to retrieve new emails without any changes to my settings. I have reviewed the trouble shooting guide and ensured that the advanced settings are correct. Please advise ASAP since these are business emails that
An important update regarding your account security
Hello everyone, Greetings from Zoho Mail team. This announcement is to create an awareness to all our Zoho Mail users to ensure they have updated their operating systems (Win/Mac Os) and e-mail clients to the latest SSL/TLS version and this was done
Filter unrouted incoming mail?
Hi all, I was using Cpanel before and there was a default folder where all the unrouted incoming email was stored. Email for username that does not exist, sometimes because of a simple typo in the email. Is there a way to set up a custom filter in zoho
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