Migration Problem
Hi I changed my emails server from Outlook.com to Zoho.com, but when I try to make migration I get the following error message: "Los detalles de autenticación proporcionados fueron rechazados por el servidor de origen. Proporcione un nombre de usuario y contraseña válidos." (I use spanish language) I checked the address and the password and it´s ok. Please help about it ThanksUnable to add email alias and stuck in the domain setup
What do I do here? I'm trying to add a email - saad@puncturesafe.co in the domain setup but I'm stuck at this screen after verifying my domain by the cname method. Can anyone help me fix this or remove puncturesafe.co from my ID so that I can redo this setup?I accidentally clicked "incoming disabled"
Dear Sir/ Madam I accidentally clicked "incoming disabled" on super admin account, now its showing message "Operation permitted for paid user(s) only" when i want re-enable it. Regards Aadil AbbasiThis Operation has been restricted. Please contact support-as@zohocorp.com for further details
Hello, I need assistance for a domain registration (ormanyaramazlari.com)Return-Path not changed when Email Routing in place - SPF / SRS issue
You nag heavily to get me to set up an SPF record, but you do not implement the SPF regime properly yourselves. When email is forwarded, the Return-Path must be adjusted to follow the SRS specification. For normal forwarding you have some kind of home-made adjustment that at least prevents mail being rejected. But when Email Routing is set up, the Return-path is unchanged. So the ultimate receiving mail server sees mail arriving from zoho but with Return-path of the sender's domain, and if SPF iscreate a forward address
I'm NOT trying to forward my Zoho email to an external address. I'm trying to create an address that will forward all of it's information to one of my users. I can see how to forward emails out, but I can't seem to create additional mail accounts to use only as a forward address. Do I need to create a new user, and then forward all of those emails, or is there a way to create an email account with no user and then forward it's messages to an account that has a user attached?Problem Verification Zoho
Hi, I am having the same problem with CNAME verification. Because I am Klik 'CNAME Verification' launch Pop up 'Try by Txt & Try by HTML' like image below Please, Help Me! Thanksinput and output lock
Hello, can you help me to unlock the account baldor@mobilesd.mx exceed the limit of 5gb but already delete mails reaching 80% capacity but does not let me the following error in control panel "Operation allowed only for users Payments." waiting you can help meUnable to send message;Reason:554 5.1.8 Email Outgoing Blocked.
I can not send email from my email account. It shows an error Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked. Can you unblock the account? waiting for your action,Thankshelp me about SPF
I want to activate this SPF Is that correct? v=spf1 include:zcsend.net include:zoho.com ip4:188.40.21.165 ~all or this? v=spf1 include:zoho.com ~all Please help me the correct way as the explanation is unclear Thank youforwarding setting
I did an email forwarding setting and I do not know where. All emails are now being sent to ge*************@gmail.com. Any Email sent to foo@genesiswp.com.br is going to ge********@gmail.com. How can I fix this?help me about SPF
I want to activate this SPF Is that correct? v=spf1 include:zcsend.net include:zoho.com ip4:188.40.21.165 ~all or this? v=spf1 include:zoho.com ~all Please help me the correct way as the explanation is unclear Thank youIncoming Mails Problems
Hi, friends I have an strange problem from yesterday, the following email adresses has incoming mails options disabled: gestion.tecnica@enelca.com.co, giovanny.builes@enelca.com.co, gestion.financiera@enelca.com.co, gestion.ambiental@enelca.com.co and gestion.contable@enelca.com.co I’m trying to enable again, but it’s no possible. Thanks for your help!DKIM, spam blocking and .forward'ed mail
My organisation owns more than one domain. Our primary domain has Zoho mail. The other domains are merely forwarded (for both web and e-mail) by our domain name registrar (hexonet.net) so that everything redirects to our main, primary domain. User mail for our other domains is forwarded, user@my.example.biz -> user@my-zoho-domain.example.net for instance. Hexonet's mail servers are forwarding.ispapi.net or xdns-smtp2.forwarding.ispapi.net according to these headers: Authentication-Results: mx.zohomail.com; spf=passProblem enabling DKIM
I am new to Zoho Mail and am having a problem enabling DKIM. My domain is bankruptcylawyerbuffalo.com. I am running it through Cloudflare. I have set up SPF without problem and have added the DKIM text to the text record in the Cloudflare DNS. When i use the tool DKINCore that you link to and enter the selector and domain I get a message that the key Record is valid. Further down the page I again enter the selector and domain and when I click "Check" a new record is generated but no confirmationThis Operation has been restricted. Please contact support-as@zohocorp.com for further details
Same error as many people here: "This Operation has been restricted. Please contact support-as@zohocorp.com for further details. The domain I'm trying is "duthlersfamilyfoods.com". Why does this problem exist in the first place?Send Mail As - Infinite wait
Hi I'm trying to configure my 'Send Mail As' setting, but I keep getting an infinite spinning circle. It just won't load. I've tried Safari, Chrome and Firefox. Any help appreciated.Change master password
Hello, I need to change my password. I create on google gmail, and my password dont work. I needo to delete some accounts.can not recieve email but can send email to others
Hi zoho support team, can not receive other email to my inbox please check my issue.. My email id:admin01@cartzapp.com Thank youRegarding verification of doamin
in the domain dypacademy.com the domain is verified but the page after it is got stuck up...please help...pl reply to pk@aptacads.comProblem Signing in CPanel
Hello, I am trying to login to my Admin CPanel accunt for carigary.com email account, but I get error message (you are not authorized to view this page, please login to your zoho mail). Please help me solve this problem.DKIM verification not working
Hi, I have added the DKIM TXT entry into our DNS manager however after several days it is still not verified in Zoho Mail.How to ad right domain alias?
My situation is this. I was using two domains. One domain was on the Zoho another on Hetzner. For now domain on hetzner is loocked, and i want to add that domain to zoho and to get mail from other domain to my mail zohomail forwarding failure
Hello Team, I am getting some error in my mail account, when I set mail forwarding zoho account to Gmail account. Actually I am getting mail from icicibank and I set the forwarded to my Gmail account all the mail I get on Gmail but only icicibank regarding mails are not get on Gmail and when I check the my zoho I got this failure messages it’s showing me some policy regarding error and now I m not able to forward my mail to Gmail account so please help me for this. I just mansionHow to do migration from Zimbra on Hetzner if IP on the hetzner is looked?
For now i have only one idea how to get mails, it is to write zoho ip to hetzner access list. How i can get ip what zoho using for migration?Lost ZB code
I have a domain opticampos.com, the domain was verified 2 years ago. All domain settings were reset, but I need CNAME ZB for update and backup the zone file. Please can you mail me the CNAME ZB code to admin@opticampos.com Best Regards. CesarUnable to send message;Reason:554 5.1.8 Email Outgoing Blocked.
Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked. Please help me, my account: julytran@ocean-international.netUnable to send message;Reason:554 5.1.8 Email Outgoing Blocked.
Please help me, my account was block and can't receive or send mailCannot create a new user
I cannot create a new user. I get this message from numerous tries from different locations: Unusual activity detected from this IP. Please try again after some time. Please help fix this issue. Thank you- JonUser account disabled Z101:Oops when I try and re-enable
I have a user account that was disabled. In the Control Panel I can see the account email is disabled, but when I try and re-enable and type in my password, I get a Z101:Oops error, and told to try again later. The email account was working, and was disabled July 19th.Blocked Email Alias
Hi, It seems to me that some email aliases are blocked to use. Most aliases I can add without any problems. But for some, I get "Unable to add Alias Address". I am sure, that the alias is not in use. One, for example, is if the alias includes "paypal" (e.g. paypal@domainname). Why and where do I find I list of forbidden alias contents? Thanks, GabeAdding User Issue
Hello Team, Please i need to add user : k.alaa@calllync.com, as i searched online it seems like i have created this email and delete it in past . now i need to add it again. can you please check if it is still in the database or somewhere else so you delete it and i create it again ?> Regards, Mustafa AssafSPF not validating
Hi, I have entered a DNS TXT record "v=spf1 include:zoho.eu ~all" for domain sgfl-lb.com at register.com and MxToolbox is validating it, but I still receive warning from your side. Could you please check? ThanksAs a security measure, you need to link your phone number with this account and verify it to proceed further
i got this error.. i don't know what passwd i must use? As a security measure, you need to link your phone number with this account and verify it to proceed furthercan't verify mailbox with wix
Hi I have been trying to verify my zoho mailbox to my wix site but am unable to do it could you please somehow verify it from there or send an updated way to do it coz the screenshots from the instruction manual are outdated thanksProblem adding user
I'm having a problem adding a new user, it says "user already exists" though it doesn't, I checked previous reports on this issue and this account is not set as a secondary email address. Could someone help me please? Best regards.New User Unable to create users
Hi Team, I have recently added my domain to zoho free business email account. I have successfully verified my domain by entering the CNAME in my DNS. However, in the next step, it is asking me for creating a user account but it is showing me this error. Can some one tell me what is the error here? How should I solve it?can't remove account
Under Mail Administration>Mail Accounts there is an account that is not appearing under User Details or User Access...how do I get rid of it??Inactive account
I am trying to access the email domains @ sigilosexshop.com.br, but without success. Displays message "Inactive Account". I know a password for all accounts, but i forgot what account is adm.I think my dev server got blacklisted... help!
I have a dev server that was sending an email every minute for testing and analysis. After about 3 hours, I stopped getting the emails. I guess there is a spam filter that started catching and rejecting email from that server. Typically this would be a good thing, but I really need those emails. I whitelisted the server and the from email address... but, no dice. Is there any way I can get that server whitelisted? Thanks!Next Page
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Important update! Re-authentication mandated for sensitive admin operations in Admin Console.
Dear Zoho Mail Community, Hope you're all doing good and staying safe! As we strive to provide you with better security for your business email needs, an additional measure has been taken to ensure more security to the sensitive Admin Operations performedImportant announcement: IPv6 support in Inbound gateway
Greetings from Zoho Mail team. We are happy to announce the support of IPv6 support for receiving emails in Zoho Mail. This post mainly addresses the admins who have configured inbound gateway for their organisation. As a part of the changes related toAdministrators now have permissions to access the Subscription and Payment details.
Hello everyone! Hope you are all staying safe during these trying times. To ensure that your organization's email service, the backbone of communication, does not get affected due to inadvertent negligence by the super administrator, we have made a few changes in our roles and permissions to handle subscription and renewal smoothly. Earlier, any organization's Subscription and Payment information in Zoho Mail could be accessed only by the organization's Super Administrator. Now, based on requestsMove ahead from Docs to WorkDrive - WorkDrive is now available in all Workplace plans!
Dear all, We are glad to announce that WorkDrive is available across all the Workplace plans, with added storage and extensive team features. Zoho WorkDrive is now available for all users, including those who subscribed before Zoho WorkDrive was introducedAnnouncement - Changes in Custom login page
In continuation to our efforts in protecting your Zoho Mail account we have made a few changes in the custom login page. We are making some enhancements in the browser to server communication to make it more secure. You may be aware of the most of the modern web browsers mandate certain security practices to showing the webpages as 'Secure'. We are rolling out the security related enhancements ensure that our custom login page accessed only in https mode and the authentication is securely done
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Unable to continue payment
Hi, I want to make a payment for my email subscription, but I cannot proceed with the payment because my NITKU is invalid. In Indonesia, the NITKU consists of 22 digits, but Zoho only provides 20 digits, causing my NITKU to be invalid. Please help meVerified Mark Certificate
Hello Dears, Can anyone help and check my mail or direct me to the desired person who can add the verification tag to my mail https://www.zoho.com/blog/mail/email-authentication-with-bimi.htmlHelp for the alisa adding
Sorry, I would like to add a paypal alias on my domain email address. However, the system blocked it. How can I do it?mail admin not loading
i am trying to login to mailadmin ... gears keeps rotating forever... its not a password issue whats so ever ... not cookies issues whatsoever from android app i can login but there so few things to do from there .. i changed ip address the same... iUnable to confirm Super Admin assignment — confirmation button not working
I’m trying to change the roles within my organization. I am currently a super admin and would like to add another user as a super admin. When I attempt to confirm the action, a screen appears asking for my password to verify my identity. However, when
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Important update! Re-authentication mandated for sensitive admin operations in Admin Console.
Dear Zoho Mail Community, Hope you're all doing good and staying safe! As we strive to provide you with better security for your business email needs, an additional measure has been taken to ensure more security to the sensitive Admin Operations performedImportant announcement: IPv6 support in Inbound gateway
Greetings from Zoho Mail team. We are happy to announce the support of IPv6 support for receiving emails in Zoho Mail. This post mainly addresses the admins who have configured inbound gateway for their organisation. As a part of the changes related toAdministrators now have permissions to access the Subscription and Payment details.
Hello everyone! Hope you are all staying safe during these trying times. To ensure that your organization's email service, the backbone of communication, does not get affected due to inadvertent negligence by the super administrator, we have made a few changes in our roles and permissions to handle subscription and renewal smoothly. Earlier, any organization's Subscription and Payment information in Zoho Mail could be accessed only by the organization's Super Administrator. Now, based on requestsMove ahead from Docs to WorkDrive - WorkDrive is now available in all Workplace plans!
Dear all, We are glad to announce that WorkDrive is available across all the Workplace plans, with added storage and extensive team features. Zoho WorkDrive is now available for all users, including those who subscribed before Zoho WorkDrive was introducedAnnouncement - Changes in Custom login page
In continuation to our efforts in protecting your Zoho Mail account we have made a few changes in the custom login page. We are making some enhancements in the browser to server communication to make it more secure. You may be aware of the most of the modern web browsers mandate certain security practices to showing the webpages as 'Secure'. We are rolling out the security related enhancements ensure that our custom login page accessed only in https mode and the authentication is securely done
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