Outgoing Disabled For one Email Account
Hello Zoho! A user under my domain- milind@ctrine.in tried to send an email to several of our clients and his account got the " Outgoing enabled" option disabled. I, as the administrator, tried to enable outgoings but I got an error stating that I have to be a paid user to do so. Also , We can not login Via outlook to delete the emails , Login Failed . And in Zoho UI No option to sort mails by date/size. The user also got an email stating that his user was blocked with "Reason :Mail Recipient counthello im new here .... i can send email's but i can not receive email's
i can not get incoming emails ...? if i send mails no problems cheers nimiProblem to add a email address
Hello. I'm having trouble inserting new emails into my account. I have 3 e-mails: vendas1@depositoribeiro.com.br vendas2@depositoribeiro.com.br vendas3@depositoribeiro.com.br And I need, too: vendas4@depositoribeiro.com.br vendas5@depositoribeiro.com.br vendas6@depositoribeiro.com.br But I can't insert these last three. Show the message: "Unusual activity detected on this IP. Try again later." Can someone help-me?How i fix: "unusual activity detected on this IP. Try again later"?
Hello i have tried to create a new accont mail for my domain today, and In my bussines we have a 16 mail acconts and a get a message like: "Unusual activity detected on this IP. Try again later". I tried to create in a other computer and appears the same notification. How i fix this?Email migration : how to apply it to one folder only
Hi, I want to set up email migration from my control panel. The setting "Exclude Folder List" makes it possible to exclude some folders from the migration process. Is there a means to do the opposite, which is only migrate emails that are contained in one specific folder ? Thanks for tour answer ThomasMX Record set up is done, but the control panel told me not
Hello there, My domain is hitowny.com and I just set up my email hosting using zoho. I have followed all the steps in the instruction and MX records of my domain have been set up. However, in the control panel, zoho told me that "You may not be receiving emails! The MX records of your domain is not pointed to Zoho: hitowny.com. Learn more" I can send emails to external email server, I can receive emails from external email server. However, I can neither send or receive email from or to the internalproblemas con el reenvio de email recibidos
al email al cual le reenvio mis mensajes no llega el texto, y el archivos adjunto.553 - Relaying - Send, not Receive
Hello, I have recently been experiencing issues with my Zoho account. I have verified and set up MX, following all of the correct setup-steps. I can send mail from my account, but I cannot receive it. If I attempt to send mail to the account I get the 553 Relaying Disallowed notification. I have used the third-party tool to check MX records and they all point to Zoho. Any ideas???Urgent: Cannot add new user
Hello, I'm trying to add a new user but I receive a message that the user has been successfully invited. It adds it in the invitation list and even if I delete it from the invitation list I cannot add it. Every time I try to add it an email invitation is sent to the email The email is nkanopoulos (at) britesolar (dot) com Thanks in advance for you quick reply!Please unblock my email
HI hardeeps@chaletinternational.com is blocked, Can you please restore it to working state??Cannot access to my account
Hi, I can not access to my account admin@thehealthygastronomy.com, it is asking me for a code send to my phone but I lost phone days ago. Is there any other way? Please help Thanks a lot Romain thehealthygastronomy.comAdd a new user that already exists
Hi. I have registered my domain incasas.com.mx in Mail Zoho. And it is working: I can send and receive emails. I have added users in my Control Panel and they was registered successfully. But previously I had a user contacto@incasas.com.mx When I try to add this user, only a "invitation" is sent. Buy I can't see that invitation email in the inbox of the user. Please help me to add that email as a user in my account miguel.saavedra@incasas.com.mx I can't delete and next add again, because that userMailbox size exceeded quota
Hi I received a mail which states that my email account (nerine(AT)sulani(DOT)co(DOT)za) has been block as it exceeds allocated storage. From what I can see is the allocated storage should be 5GB, but the messages states that the it is only 300MB. WARNING : Mailbox size exceeded quota : 300 MB On the control panel it says: Usage: 5% of 5120 MB Any help? Cheers, GawieChange Role Tab Not Visible
I have logged in as superadmin to upgrade a user to admin, but the Change Role tab is not visible under User Details. Is there some other method?Adding Secondary Email Mark as Spam
I am unable to add my secondary email, whenever i tried adding an email it keeps getting marked as spamProblem with MX record
Hello, I got a problem with MX record. mxtool says that everything is fine, but zoho mail can't see the record. What might be the problem? Thank you!I am unable to receive emails from any mail service provider even though my mx records are correct!
Hey, I am not able to receive emails from anyone even though my mx records are matching! Picture Attached Anyone to help??no connection
Hi, I cannot login anymore to my mailbox, I have got internet and am connected but the message says: No network found.Please connect to InternetCriar usuario
Pessoal bom dia, Estou tentando criar usuarios no meu dominio, porem retorna a mensagem 'Não foi possível adicionar um endereço alternativo' O que posso fazer? Abraço,DKIM DNS and TXT
HELP! I get this messgae when i am using zoho mail DKIM entries in your domains DNS are not configured to match with Zoho.Please configure DKIM to ensure better email delivery. Learn more I logged in and created a TXT record Value (by following the steps given) I copied the TXT record. It then asks me to save the TXT record in the DNS Manager with no explanation as to how I do this. Someone explain in English (like a 5yr old needs telling - seriously patronise me if you must as I just dont know whatUnusual activity detected from this IP. Please try again after some time.
Hello, We had to create, delete and recreate an account due to a spelling issue, now that all the misunderstanding about the spelling has been clear we can't create the again one last time and it's blocked the option with the following message: Unusual activity detected from this IP. Please try again after some time. Please help, we need to create the account ASAPHelp me with my domain
Please, Hel with my domain marcocavassa.com I deleted the user and recreated it, it did not work, I deleted it again and when I re-created it I got the error "An unusual activity was detected for this IP." I can not add any accounts at this time. I appreciate your prompt assistance.1 User Multiple Accounts
I would like to have 1 user who can access multiple email accounts, each associated with a different domain. Here is my current situation: 1. I have one user (me) called rod@rodneyhowell.com Control Panel>User Details>Mail Accounts shows my default email as rod@thenatureofzen.com. I do not see a way to change this. Further down the page is "Mailbox Address" and next to it is the email address rod@thenatureofzen.com with "change" beside it. Clicking on change brings up a selector but the only optionUser Modification
Hi , I'm the admin user i need to delete previous employee mail account and recreate new employee mail account. User button misplace from my control panel please suggest a sollution. ThanksNot able to add domain "www.estacionamientoalzamora.tk" Error
The error shown in the screen goes as " This Operation has been restricted. Please contact support-as@zohocorp.com for further details". Please help i need a corporate mail, for this the domain "www.estacionamientoalzamora.tk" needs to be registered. Thanks. Luis Rivera.Admin Removing Super Admin
Hello there, Recently I made another user as admin to manage other emails in my absence. However, as a super admin, I found out that this admin can change my own (super admin) email password - thus controlling everything. I think this shouldn't be allowed to admins to change super admin's email passwords. Please let me know how can I keep control over this while admin can manage only users, not the super admin. I'd appreciate immediate responses. Thanks. DkHow do I cancel my account? All the instructions are out of date!
All the instructions to cancel an account are out of date on Zoho's help pages (I have a free Mail account and I transferred my domain over). First, when I go to "Settings," and then "Close Account," I get an error message saying that: "You are an administrator of your organization : "[mydomain]" . You should cancel your organization from Business , before closing your account." So I click on the "Business" link which literally just takes me to my mailbox. Then when I go to the Mail Control Panel,How do you change super admin default email?
I made a mistake when I created the email for the first time as the super admin. I used myname@gmail.com and also all@mydomain.com but now I want to use myname@mydomain.com as the super admin so I can use all@mydomain.com for other things. How do I do that? Is that possible to switch? I do not see the option to change the default email away from all@mydomain.com. :( Please advise. I appreciate your help on this. Thank you.Can't add User. Goes to invited list. Urgent help seeked.
hi i am unable to add a user. i have added four users but whenever i try to add kiran.yadav@jeewanpublicschool.org, it says that the user is already invited. but whenever i go to to the list of invitations, it shows the said user as PENDING invitation. i deleted the invitation and tried numerous times but could not succeed. Moreover, i am using cPanel server. My control panel is prompting me to configure the SPF and DKIM but i do not know the process as it is not elaborated for cPanel online. kindlyThis user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details
Hi I have just signed up for zoho account. after domain verification i am on user creation page but getting this error. Please help.This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details
This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details I am getting this error when i try creating a user. for domain @foodlanders.comHow to enable Outgoing email that has been disabled?
Hi, One of our accounts is showing in admin as Outgoing Email Disabled. How can we enable it again? I have emaied supoprt but had no reply for more than a day now... Kind regardsAccess denied from this IP address
Hello, I am trying to login to my account zoho and I can not do it, tell me that my IP is blocked, please I need help to be able to enter. My admin account is australcenter@gmail.com and cristian@australcenter.cl Thank youHow to add an email address with the same domain
Hi, I am having trouble adding another email address with the same domain, can anyone help?How do I delete a custom logo
The Zoho mail control panel allows for a custom logo to be uploaded but does not appear to provide any option to delete the logo once it has been uploaded. How does one remove an uploaded custom logo and return it to the default image?how to add user going in invitation
hi i am unable to add a user. i have added four users but whenever i try to add kiran.yadav@jeewanpublicschool.org, it says that the user is already invited. but whenever i go to to the list of invitations, it shows the said user as PENDING invitation. i deleted the invitation and tried numerous times but could not succeed. Moreover, i am using cPanel server. My control panel is prompting me to configure the SPF and DKIM but i do not know the process as it is not elaborated for cPanel online. kindlyTrouble with Group and Email Policy
Hello everyone, I reached out to support about this, but I've yet to hear back from them. I've never tried the forum before so I thought I would give it a shot. I am new to ZOHO and just getting setup with Zoho Workplace. I created a user (test.user@mydomain.com) and set the user to be a member of a group I created called Interns (interns@mydomain.com). The group is applied a policy I created called "Intern Policy". However, the user I assigned to the Intern group is still showing, "Policy Applied:SPF Verfication
akhsoft.com when verify using Control panel show me the error which is attachment We are unable to get TXT record for SPF right now. If you have added the TXT record just now, please wait for 30-45 minutes for the changes to propagate and try again.No groups showing under bookmarks
Hello - we created a groupd and added members to the group (members already in zoho). But in bookmarks, under groups nothing is showing?? We want to create shared bookmarks to a group, how can we do this? Thanks!DKIM for subdomain
Hi, I have a subdomain crm(dot)mydomain(dot)com which is hosted on separate server than my main domain - mydomain(dot).com and linked to it through A records. I would like to be able to send emails from this subdomain as if they were coming from the main domain, so for example info(at)mydomain(dot)com and not info(at)crm(dot)mydomain(dot)com I did set up and validated SPF for mydomain(dot).com and also crm(dot)mydomain(dot).com and they emails from both successfully passe the spf verifications forNext Page
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Important update! Re-authentication mandated for sensitive admin operations in Admin Console.
Dear Zoho Mail Community, Hope you're all doing good and staying safe! As we strive to provide you with better security for your business email needs, an additional measure has been taken to ensure more security to the sensitive Admin Operations performedImportant announcement: IPv6 support in Inbound gateway
Greetings from Zoho Mail team. We are happy to announce the support of IPv6 support for receiving emails in Zoho Mail. This post mainly addresses the admins who have configured inbound gateway for their organisation. As a part of the changes related toAdministrators now have permissions to access the Subscription and Payment details.
Hello everyone! Hope you are all staying safe during these trying times. To ensure that your organization's email service, the backbone of communication, does not get affected due to inadvertent negligence by the super administrator, we have made a few changes in our roles and permissions to handle subscription and renewal smoothly. Earlier, any organization's Subscription and Payment information in Zoho Mail could be accessed only by the organization's Super Administrator. Now, based on requestsMove ahead from Docs to WorkDrive - WorkDrive is now available in all Workplace plans!
Dear all, We are glad to announce that WorkDrive is available across all the Workplace plans, with added storage and extensive team features. Zoho WorkDrive is now available for all users, including those who subscribed before Zoho WorkDrive was introducedAnnouncement - Changes in Custom login page
In continuation to our efforts in protecting your Zoho Mail account we have made a few changes in the custom login page. We are making some enhancements in the browser to server communication to make it more secure. You may be aware of the most of the modern web browsers mandate certain security practices to showing the webpages as 'Secure'. We are rolling out the security related enhancements ensure that our custom login page accessed only in https mode and the authentication is securely done
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Unable to continue payment
Hi, I want to make a payment for my email subscription, but I cannot proceed with the payment because my NITKU is invalid. In Indonesia, the NITKU consists of 22 digits, but Zoho only provides 20 digits, causing my NITKU to be invalid. Please help meVerified Mark Certificate
Hello Dears, Can anyone help and check my mail or direct me to the desired person who can add the verification tag to my mail https://www.zoho.com/blog/mail/email-authentication-with-bimi.htmlHelp for the alisa adding
Sorry, I would like to add a paypal alias on my domain email address. However, the system blocked it. How can I do it?mail admin not loading
i am trying to login to mailadmin ... gears keeps rotating forever... its not a password issue whats so ever ... not cookies issues whatsoever from android app i can login but there so few things to do from there .. i changed ip address the same... iUnable to confirm Super Admin assignment — confirmation button not working
I’m trying to change the roles within my organization. I am currently a super admin and would like to add another user as a super admin. When I attempt to confirm the action, a screen appears asking for my password to verify my identity. However, when
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Important update! Re-authentication mandated for sensitive admin operations in Admin Console.
Dear Zoho Mail Community, Hope you're all doing good and staying safe! As we strive to provide you with better security for your business email needs, an additional measure has been taken to ensure more security to the sensitive Admin Operations performedImportant announcement: IPv6 support in Inbound gateway
Greetings from Zoho Mail team. We are happy to announce the support of IPv6 support for receiving emails in Zoho Mail. This post mainly addresses the admins who have configured inbound gateway for their organisation. As a part of the changes related toAdministrators now have permissions to access the Subscription and Payment details.
Hello everyone! Hope you are all staying safe during these trying times. To ensure that your organization's email service, the backbone of communication, does not get affected due to inadvertent negligence by the super administrator, we have made a few changes in our roles and permissions to handle subscription and renewal smoothly. Earlier, any organization's Subscription and Payment information in Zoho Mail could be accessed only by the organization's Super Administrator. Now, based on requestsMove ahead from Docs to WorkDrive - WorkDrive is now available in all Workplace plans!
Dear all, We are glad to announce that WorkDrive is available across all the Workplace plans, with added storage and extensive team features. Zoho WorkDrive is now available for all users, including those who subscribed before Zoho WorkDrive was introducedAnnouncement - Changes in Custom login page
In continuation to our efforts in protecting your Zoho Mail account we have made a few changes in the custom login page. We are making some enhancements in the browser to server communication to make it more secure. You may be aware of the most of the modern web browsers mandate certain security practices to showing the webpages as 'Secure'. We are rolling out the security related enhancements ensure that our custom login page accessed only in https mode and the authentication is securely done
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