IMAP npt working on iOS device
I'm trying to add my Zoho email account, which is under the free version, to my iPhone 8 as a new mail account, but I keep getting the error that it is unavailable. I've followed all the proper directions with the correct imap and smtp links, but I can't get it to work. Any advice?
Card Scanner App log in issue
I have used the Zoho Business Card Scanner app (syncing with Zoho CRM) on an iPhone for years. I recently switched to the Google Pixel XL phone and I am having problems using this app. I am able to open the app, scan a business card, but when I choose to connect to "Zoho CRM Contact" I am having trouble logging in using Google. I receive the error screen below as soon as I click the Google icon. Any idea of what can be done?
How can i open the links of new lead in the Zoho CRM app (iOS/Android)?
Hi, i configurate my Zoho CRM leads for receive in my Slack channel. I receive the lead with a link, but when i open the link in my iPhone, the app doesnt open, just the chrome, and ask me for user and password. I have the Zoho CRM app downloaded, i want to open the link in the app, not Chrome or other browsers, i cant find the configuration in the app, so how can i do that? Thanks.
Reminders in Zoho mobile mail not appear in Zoho mail desktop
In mobile mail I can create a reminder but when I want to see in desktop mail I can not see it, Why?
The Leads app is not getting all of the Trade Show QR data....why not?
Is the amount of data received from a trade show QR badge dependent on what the attending company gives to the trade show? We are not getting key data from the badge like address and phone, just name. Any ideas?
Mobile Edition - User authentication error (USER_NOT_ACTIVE)
I can't login to my mobile edition. I was in on my previous phone but I ruined it and got a temp phone and it din't let me login. New Note 4 also not letting me. The error is what I put in the title of this thread.
Mobile CRM - Contacts - Import from Address Book not working on iOS after iOS update.
The option to “import from address book” is no longer working on my Zoho CRM app on my iPhone iOS device. Please let me know what’s happening.
Zoho Desk iPhone App Notifications
Hello, Can you please fix the notifications on your Zoho Desk iPhone app? It is important that I can see when a request comes in and the iPhone app is broken (a lot of of people are having similar issues based on iPhone reviews). Thanks a lot.
Zoho on iphone
I have Zoho on my mobile and when I receive SMS's the person name is not coming up. How do I make it so that the name shows?
Every time I logon to the Zoho Android App, it loops back to the logon page (no error message)
Hi there, Has anyone else experienced problems logging onto the Zoho Android App? It's accepting my email and password, but then loops back to the logon page. There are no error messages regarding the email or password - just a very frustrating loop. If anyone has some advice in this regard, I'd be very grateful to hear it! Many thanks in advance Sharon
Zoho mail app crashing on open - iPad pro
After months of use suddenly this morning the mail app (latest version) is crashing when I try to open it rendering it useless. I have uninstalled and reinstalled the app. I have rebooted the iPad. The iPad OS is 11.0.2. When the home button is double clicked showing all open apps, the email app is there, swipe up it “closes” but it never opens for use.
Keep crashing for a few days with iphone app.
Keep crashing for a few days with iphone app. I'm last version of zoho app with last version of iPhone iOS. When I installed it 2 weeks ago it worked well. But now, it keep crashing everytime I enter in it. After 5 or 6 "send crash info"... the message disappear but I'm pushed out of the app a few seconds later when I click somewhere.
Android Mail App Not Updating / No Notifications
On my android phone, the Zoho Mail app isn't updating my inbox unless I manually update it, and I never get any notifications of new mail. I have push notifications enabled. Is there a problem with the push notifications? Thanks!
Mobile App push alerts repeating when no new message exists
I have been getting hammered with push alerts for 2 tickets today when no new replies have been sent (by the end user) It started earlier today with one ticket, I got a push alert about every 30 minutes or so. Now that one has stopped and another one is hitting every 1 to 5 minutes. As I am typing this, I got 2 push alerts within 10 seconds for the same ticket, and no new messages (for any tickets at all) have been received for hours
Not receiving push notifications on Android Zoho Desk app
Hello, I am not receiving push notifications on my Android Zoho Desk app. I get the email about new tickets, but I used to receive push notifications on my phone too. This just started happening this week. Any help would be greatly appreciated. Drew
Event Location not navigating to the Map application in ios mobile
Hi, We have created an event in Zoho CRM with location details. In android mobile application, the created event has the location details with the link which redirects to the Maps application for the mentioned address. The same if we tried in the Apple IOS application, the link to the location is missing and is not directing to the mentioned address accurately. Can you please assist me in resolving this issue? Thanks for your time!
Android, location (GeoTag) problem
We are trying to connect “contacts” to an exact geo address/location. But the Thing is that when we copy the “plus code” addresses from Google Maps into the street address in the CRM, and then search for the contact location, it doesn’t locate it. This happens because it doesn’t recognize it, and we believe this is happening because the Zoho CRM app (in Android) changes the format. For example; it will change it from “7HQQ8FXF+CV” to “7HQQ8FXF CV,” and this is not recognized when searched by Google;
Permission denied when trying to log call from within Zoho iOS app
Hello, Whenever I make a call from within the iOS app, I am getting the error: "Permission denied to add record. Please contact your administrator." I am the only user on my account and obviously have full administrative rights. It just started saying this today and before then it would ask if I would like to log the call. Does anyone know why I might be getting this message? Thank you! Greg Bain
Gmail App - not receiving mail...
I have my Zoho mail set up in my Gmail app on my Android phone - but the last email I received was on the 1st August... emails seem to have just stopped coming in. I can still send via the app, so not sure what's going on... Any thoughts? Thanks
CRM - New user Mobile access Error: USER_NOT_ACTIVE
CRM - New user Mobile access Error: USER_NOT_ACTIVE i have integrated the CRM with Google apps and tried to access via android app mobile. it says Error while: authentication. (USER_NOT_ACTIVE). however I am to login via http://crm.zoho.com
Not receiving push notifications on iPhone...
Not receiving any notifications for task or appointment reminders set on Zoho CRM Don't see the reminder function inside the iOS app.
Zoho Sheets on iOS, unable to import
I recently installed Sheets on my iPhone 6 with iOS 10.3.1 and have been trying to import an Excel spreadsheet. It fails with "Error. Document failed to load. Reload the document listing and try again." I have also created a spreadsheet and exported it. I am then unable to import the same file. .. A couple times I got a warning that the app is outdated, but there is no upgrade available What's up?
Offline (app) auto-sync
I know similar questions have been asked, but some are very outdated and others didn't answer my question. My question is: Does the ZOHO smartphone app automatically sync offline entries (entries made without a wifi or cellular data)? I have tested this and it appears it does not do this automatically: Create data in offline app, then close app and open wifi = no auto sync Create data in offline app, then close app, open wifi, and open app again = no auto sync Create data in offline app, then close
Add a second account in zoho mail android app
Hi , i have migrated my domain to zoho and now i can not find a way to add accounts to manage emails from my android devices. No "add account" entry...Could you please point me or help me? In the app description says it can manage several accounts. Thanks and regards.
Zoho CRM mobile not syncing some Events
A user created a couple of Events from his Android phone last week and they didn't sync with the server despite being on the office wifi. They're still showing up when clicking on the circling arrows on the Home tab. Does the app not retry the sync by itself? Any way to force a manual sync?
Domain taken / Oops, it seems you have not verified your primary mobile number yet.
Greetings everyone, On the 4th of february I tried creating an account to use the following domain "caeinstein.co.ao" using the number (+58) 4244036871, however when it came to inserting the verification code, my page refreshed and I could no longer insert the verification code. I tried to login but it says "Wrong Password" and when I click on Forgot Password I get the error " Oops, it seems you have not verified your primary mobile number yet. You need to have a verified primary mobile or email
Android app. Screen rotation
I have only just switched from Apple to Samsung and whilst I was really pleased to see the app, I cant believe that it only works in landscape mode. I have a Tab S with a Logitech keyboard attached. Whilst this is a brilliant setup it only allows landscape orientation. Other apps "auto rotate" this app doesn't seem to which in my case makes it unusable. Am I missing something. Surely this cant be the way it is supposed to be? Please help.
Viewing Campaigns on the Application on IOS
Hi, I have recently installed the application for the CRM on to an ipad and cannot see the campaign function and wondered if it was possible to at least view the Campaign information on the Application? Would appreciate any advice. Thanks Andy
Zoho Mobile not showing custom module
Zoho Mobile is not showing ANY record of a custom module. The error message reads: "CustomModule7 is not admitted on the application yet"
Zoho app ERROR
Hey, When trying to access a custom module inside Zoho Mobile (CustomModule7). It shows the following error message "CustomModule7 is not yet admitted on the application" . What is the cause of this? How can I solve it? Thanks,
Zoho Mobile Not Syncing
Greetings, Zoho Mobile v. 3.2.5 not updating, simply the multi-coloured circle spinning and the "Downloading" message scrolling endlessly. Same on iPad Air with iOS 10.3.1 or iPhone 4S with iOS 9.3.5. Any ideas? Thanks in advance!
Custom View not showing in Android
Created custom views to separate client types but custom views not showing up for leads on the cell phone. How do I make it do so?
Shared Contacts not appearing in contact list
Hi, I have a shared contact list via an organizational group in ZohoMail, the contacts in that list are not available on the mobile app. How is it possible to get them to appear? Thanks Alan
Projects Mobile App - Timer Features REMOVED - Can't Change Task To Non-Billable, Add Notes, Modify Logs, And More!
Hi there, My phone just updated to the new Zoho Projects 3.0 app. There are MAJOR features missing: 1. Ability to use timer for task and change to Non-Billable 2. Ability to add notes to timer when logging time 3. Ability to modify logs which have been timed Other helpful features removed: 1. Ability to start one timer, then change to another task when logging it. 2. Ability to access timer from list of tasks 3. Ability to see which tasks have a timer running 4. Ability to see when timer started
adjust notifications in the android app
How do I set the proper notifications in the android app on my HTC? I get a notification on my phone every time I delete a mail on my desktop. Any change of folder causes a notification on my phone.
Zoho Mobile: How to link and activate Mobile calls automatically to sales opportunity?
OPPORTUNITY ============= I have a business opportunity XX I can not make phone calls from my mobile. The phone icon at the bottom is not active. CONTACT ======== I make a phone call with my mobile using Zoho CRM app And the mobile app asks me if I want to register the phone call. It works using the contact but not he opportunity. I want to link the phone calls to the opportunity not the contact and I cant because the phone icon is not active Is it possible? How? Thanks in advanced for your feedback
Can't read pdf attachments on zoho mail on ipad
Hi, My boss has an ipad 2 that he travels with. When he accesses his zoho email on the ipad, if there is a .pdf attachment he is unable to read it. If, however, he forwards the same email to his old AOL email, he can open the attachment and read it on his ipad. He has the latest version of his pdf viewer. Is there an issue with .pdfs and the zoho mobile email app that anyone is aware of? Thanks.
Zoho CRM Sync Android App to Desktop version
Hello, I am adding "Tasks" on my Zoho CRM app on my galaxy s7, but when I go check to see if it has synced with the Zoho Desktop version, it does not show up there. On the app, on the Home page in the upper right hand corner, It has the "Unsynced Records List" with everything that has not synced. How do I fix this? Thank you.
Changed sender name on Web but mobile app still showing old name.
Hello. I recently changed my sender name on my desktop but the mobile app still showing old name when I send test emails. Please help, thanks.
Contacts not appearing on map
Hello Zoho, An employee in my company encounters problems with the Zoho Application on his Android device. He has entered over 100 contacts and yet, when he clicks the map icon, only 2 contacts show up nearby. We tried to set the radius to maximum but still nothing happens. I am positive that the address on each contact is valid, because when I click the map icon from contact's details, I get redirected to Google Maps application, to the correct address. The problem is most likely in his account,
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