Can't post to the connected twitter account
We can't get our page (Richardson's Worlds Largest corn Maze) to post to twitter even though it's connected. We tried disconnecting it and the reconnecting, still won't post. Have checked all our settings and eveything seems to be set up correctly. We're not getting any error messages when we post to Twitter, but later in the "unpublished posts" section, its shows an error "sorry we couldn't publish this." Help!Scheduled Posting Not Working
I have been using the free program, as I am the single user and oversee my business Instagram, Facebook, and LinkedIn pages. Before today, it let me schedule posts and now it only gives me the option to "publish now." Was there a change in policy or pricing structure?Image Upload Quality
Hi! I just started using zoho social and the last two times i have scheduled posts to my instagram they have posted in a lower quality so I ended up deleting them and re-posting them by hand. Is there anyway to solve this issue perhaps in my settings?Facebook Location Pages
I have a main brand page and facebook location pages under my main brand page that I would like to post directly to. Is this possible with Zoho social? When I link my facebook it only shows the main brand page not my location page. Thanksemail alerts when getting response or DM
Is it possible to get email or sms alert when someone sends a question or DM from FB inst gogle bus . if so how do you set it up ? thanksNow view Google My Business Questions right from the Monitor tab!
Hello everyone! Today, we're excited to introduce a new feature that will be important for those of you who manage a Google My Business listing. We're talking about the ability to view and respond to Questions on your Google My Business listing. To get started, simply go to your Monitor tab, click on the orange (+) button and scroll down to find 'Questions' under Google My Business. Click on it and then hit 'Save' at the bottom right to add this column to your Monitor tab. The Questions column willTransfer ownership of a portal
Hi! I want to transfer a portal to a colleague. How can this be done? JOachimTagging on Zoho Social
Looks like I'm beating a dead horse as I searched the thread and saw multiple requests for this over the last couple of years, but never saw that it had come to be... Can we (or can we not) tag people, pages, businesses, etc across ALL the social media platforms? I see that Zoho Social has had tagging available on Twitter for some time, but it seems nothing else was added. In addition today (4/10/19) at Zoholics (in Austin, TX) during the social media session in the marketing track, I specificallyWhy did I lose all my scheduled posts when I had to reset my Zoho password?
And also, why did that cause me to have to reconnect all my social networks? There has to be a better way.Authenticate Instagram for direct publishing
Hi Zoho, I cannot seem to ever get our instagram to authenticate to allow direct publishing. I made sure my instagram is a business page and connected to the right page. Ive allowed permission to Zoho to access facebook and our facebook is connected to our Instagram. I have gone to personal and then business on instagram and tried reconnecting to Instagram. As well as disconnecting Zoho and reconnecting social feeds again. Are you able to have a look and let me know what the issue is.Multiple Brands with consistent errors with posting videos to Facebook
Just about every brand I have in my account is having issues with posting videos to Facebook. I get an error every time I post a video but photo posts go right through and this holds true for about 90% of my brands. I have tried reposting it hours later and even rescheduling it days away with still no success. Anyway to resolve this without me trying the old "delete and recreate?" I have content calendars that are months long that I would loose with the deleting and would be more than happyTwitter Cards
Hi there - Whenever I post a tweet with a link in it, the Twitter card does not show up unless you click on the tweet. I've been having to manually submit tweets in order for it to work properly. Can you help me with this issue please? I have attached pictures of the issue. Thank you!Why isn't the monitor section up to date?
I recently started using Zoho for my business instagram and Facebook. I added a few pages to the monitor section, the "page mentions section" to see when my page is mentioned and the Facebook for a festival we will be at. However, neither of these pages are up to date. In the monitor section for the festival Facebook, there are many posts that are missing, including one where I am mentioned. I was wondering why this might be happening? Does zoho not include all posts in Monitor or is there a problem?Not posting to facebook
I have added a new brand and it is not posting to facebook, it is posting to twitter and instagram fine and does on my other brand but on the new one it fails saying try later but its been doing that for 5 days, thank youZoho Social doesn't create campaign on CRM
What is the point to synchronise leads from facebook to CRM through Zoho social if Zoho Social doesn't create a new campaign to me on CRM? It is a big mess when Zoho Social create leads on CRM. I don't now from each campaign on facebook the lead come from. I can't see if a specific campaign is generation revenue or not. Why to sync facebook leads if it doesn't create leads and doesn't let me track the revenue per campaign? ThanksPosts are all failing as of Tuesday 28 May
I get the message: Here's what went wrong: Twitter Profile: Sorry, we couldn't publish this. Facebook Page: Sorry, we couldn't publish this. Instagram Profile: Something went wrong with Instagram. It was working fine before this. What is wrong with it? This is a very critical time for our marketing so we need this to be working.Custom Date Range
It seems like reports are limited to the previous 90 days. Would it be possible to have this extended to at least the previous 6 or 12 months?My Soho Social Won't Load after log in
Once I log into Zoho Social all I see is the spinning circles, and never loads to the next screen.Zoho Social: facebook/instagram business account set up failure
Ive attached instagram and facebook but when I try to go under "Brand Settings" > "Social Channels" and go to the Instagram Profile to select "Setup a business profile", Zoho fails when I select "Authenticate Now" comes up with a reminder that I've previously logged into Zoho Social with Facebook and then gives me the error "Oops, there was an error linking your Business Profile to Facebook.Please authenticate with the Facebook account linked to @fideliodogs. Learn More" Its like a vicious loop thatStopped posting to Instagram
I've had no issues for a couple months but now Zoho won't post to Instagram for either of my clients, but is posting to Facebook. I emailed customer support and got no response and can't find a phone number anywhere. Help!Zoho Social - Adding Brands on Zoho One
Great evening, I'd like to add new brands to my account how can I do this effortlessly? I only have 1 brand with my zoho one account? I need more, I need help as soon as possible! Thank youLogos for Brand Health
It's a little thing but it sure would be nice if the names of the respective social networks were included on the Brand Health table on the main dashboard. I find it hard to tell what is what at a glance, using the itsy bitsy icons over on the left, and there seems to be plenty of room to include text with names. Thank YouZoho must pay more attention on Social Platforms
Dear Zoho team, Social platform such as Facebook , instagram , youtube, ... have huge presence on daily lives in many countries. And hence, there are many companies focus their business on social platform and even have big profit share comes from Social plaftform. Though Zoho has included some functions for Social platform, such as Social channel in CRM, Zoho Campain and Marketing Hub . But it is undervalued ,not enough, functions are on surface , lag behind many other small software companiesWhat's the easiest way to request access to my clients' social media account through Zoho Social?
I am looking for the most effcient way of doing this rather than just requesting access to their pages and what not. Anyone got any ideas on this?Posting Error
I am unable to schedule a post hours from now. I keep getting an error message saying the time has elapsed however, the time chosen is a few hours from today.Schedule different days for each platform
Is there a way to upload a video or photo and schedule it for facebook, instagram, twitter, and google, but then schedule it for different days for each platform? The reason is I want to upload a video but then have it publish on different days on different platforms. The only way I see I can do this is to have to reupload the video and do a separate scheduled post for each platform.CRM Integration
I just purchased the standard upgrade in Social to get CRM integration. I also purchased the Standard CRM option as well. However I don't see the add to CRM button or CRM integration column in Monitor. I am missing an obvious setting somewhere to employ this. Both of the purchased items indicate CRM integration from Social to CRM in the comparison charts. I see to that I was given a free 30 day Pro Plan for Social as well. Any help would be appreciatedAdded user as admin to social portal, they are auto-directed to the "Connect a facebook" page
I am trying to give my marketing manager access to the Social tab that we have set up. 2 brands. When he goes to the social app he is prompted to make a new brand. Deleting him and adding him back didnt work. Also, none of our leads are syncing to CRM. Please help.Plan Features changed / Downgraded and still got charged for premium plan
I`ve had the Professional plan since october. I has 3 brands + 1 complement brand to the plan all for $60 a month. This month my membership got canceled due to a credit card issue so i repurchased the professional plan. The thing is the features changed and now it now only supports one brand so it is no use to me. Now I have to pay $55 for one brand + 1 complement brand. Tried downgrading to the standard plan and it did immediately but now i've already been charged the $55 dollars for the premiumcrm lead / contact owner on Social
Dear Zoho Social Team, After integrated Zoho Social and Zoho Crm, the contact from Facebook has been added by user to lead/ contact and it belongs to them. And there are 2 issues : 1/ In the Social Tab in CRM or in Zoho Social , there are no indication of whose the post / chat / contact / lead belongs to which users At least name of owner should appear on conner , part of chat / post 2/ Even after convert that person to crm leads, other users still can chat , comment to those customers . In idealZoho Social Mobile - add into CRM lead / Contact
Dear Zoho Mobile team , We are using Mobile app for Zoho Social , can we have the following functions : 1/ Add the customer into CRM , maybe fill a few basic information like email / phone, ... Then we can continue them in CRM Mobile app 2/ Show the customer belong to which CRM user owner Hope we can do it in near futureZoho Social connect with pinterest, medium, tumblr... why not?
Dear Zoho Social Team, It is very great if Zoho Social can connect with pinterest, medium, tumblr. Best, Truyện Ngắn Ý NghĩaLead Ad Creation
I am trying to create a Facebook lead ad in Z social. After creating the add and clicking promote I am given an error message that says our page has not accepted the terms of service for lead advertising. We have accepted the terms. Facebook support says the issue is with Z social.Not posting to facebook
Posting to Twitter and LinkedIn works just fine, but I haven't been able to use Zoho to post to Facebook for nearly a week now.What's new on Zoho Social for Instagram
Hey everyone, Today, I have some exciting news for those of you who use Instagram for your marketing. You can now do a LOT more with Zoho Social for Instagram. We've brought back some of our popular Instagram features that were temporarily rolled back due to API deprecation. Let's take a look at the update: Firstly, Hashtag Search is back! This is one of the most important features from Instagram and now you can use it right within your Monitor tab by setting up your own columns. Although InstagramNot posting to Facebook
Posting to Twitter and LinkedIn works just fine, but I haven't been able to use Zoho to post to Facebook for nearly a week now.Facebook Business Pages
Hi, I have an agency account. When I try to add a new brand > Facebook Business Page > I can connect to Facebook, but the page I am trying to connect is not on the list (even if I click the show more button). Specificlly, I need to add Growth Education and KJ & Crew.Need to post and want to TAG in a business... how is it done?
When Im scheduling a post and want to TAG in a business... how is it done? it doesn't draw TAG info or offer the facility?Tagging in Facebook Updates
I'm not sure if I missed it or not, but has the ability to tag people in Facebook updates been implemented yet? It's been "coming soon" for six months now, so if it hasn't been rolled out yet, can someone tell me when it's coming?Zoho Social
Interested in purchasing Zoho Social but there is no way to Tag a person, location, nor products on instagram & facebook posts. Can this feature be added?Next Page
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Announcements
Twitter is now X on Zoho Social!
Hey everyone, Following the recent announcement about the popular social media channel Twitter being rebranded as X, we are here to inform you that Zoho Social is up to date with these changes. The Twitter logo has been changed from and the website readsImpact on availability of metrics in the Reports module due to Facebook's Page Insights API changes
Hi everyone, In continuation with the previous announcement regarding the deprecation of certain metrics of the Facebook's Page Insights API, Meta has removed some more metrics from the New Pages experience, reflecting from September 16, 2024. Here isAdvanced statistics for LinkedIn page, posts and monitor @mentions in Zoho Social
Hello everyone, We've made enhancements to the Monitor, Reports tabs, and Post Stats for the LinkedIn channel in Zoho Social, so we wanted to briefly share some information about the updates. Monitor LinkedIn mentions LinkedIn is one of the most popularChanges to reports due to Facebook's Page Insights API deprecation
Hey everyone, Facebook recently announced the deprecation of Page Insights API as part of the migration of Facebook pages to the New Pages Experience. Due to this, some of the Facebook Page analytics in the Reports module aren't available across all subscriptions.Introducing advanced statistics for all your social media posts
When you're publishing on social media, it's important to understand how the audience engages with your content. This insight helps you come up with ideas for different types of content and also identify the social media channel that's most effective
Most Discussed Topics
I can't connect my business' instagram account to zoho social
I tried connecting it but it just leads to my personal facebook account.All-Channel Combined Reports
Is there a way to create/view a report that combines all the data from each channel to provide a view of ? For example is there a card or feature where I can look at my total social engagement, total views/impressions, total reach, across the entire brand?Umm... There seems to be a problem.
When I click on virually any menu item in Zoho Social I get this incredibly annoying and unhelpful message. I have no idea where to go or what to do about it. I found an entry in the forum EIGHT years ago in which the problem seemed to have been addressed.Upgrading X to premium
I upgrade X to Premium. What do I need to do for Social to recognize the new character limit?Video MP4
I"m trying to add a video MP4 to post on social but I am having some problems.
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Advanced statistics for LinkedIn page, posts and monitor @mentions in Zoho Social
Hello everyone, We've made enhancements to the Monitor, Reports tabs, and Post Stats for the LinkedIn channel in Zoho Social, so we wanted to briefly share some information about the updates. Monitor LinkedIn mentions LinkedIn is one of the most popularIntroducing advanced statistics for all your social media posts
When you're publishing on social media, it's important to understand how the audience engages with your content. This insight helps you come up with ideas for different types of content and also identify the social media channel that's most effectiveIntroducing Inbox in Zoho Social
Hey everyone, We are excited to introduce the Inbox in Zoho Social to help manage all social media interactions from Facebook, Instagram, X (formerly Twitter), Google Business Profile and YouTube for your brand in one place. You can track and assign themIt's here! A Publishing Calendar to give you better view and more control over your posts.
Hello! Just a couple of days back my colleague Vishal announced that you can now do more on Twitter with the Advanced Search Filters, along with a bunch of other cool stuff. I hope you got a chance to check it out. In fact, I'm itching to you tell you all about the latest updates we have lined up, but I'd rather give you doses of excitement every week to last until the very end. ;) Alright, I hear you. That's enough tease for the day. Here we go! Introducing... an all-new Publishing Calendar,Edit images on Zoho Social
Hello customers, We're here to talk to you about an exciting update for Zoho Social that will make your social media posting a breeze. We know how much of an inconvenience it is to make last-minute changes to an image that you want to post or to resize
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