Can't change my 'home' country
Opened my Zoho social account in one country - clearly used my IP address and now I can't pay on my home currency. UK business but stuck on AUS version of site and billing. Can you please help?Zoho Social managing social media paid ads
It would be the greatest feature of this year if Zoho Social add managing social media paid adshow to stop auto responders to Instagram messages?
I have a problem that if we are tagged in an Instagram post or a story, then that is seen as a message - which is all fine however - an autoresponder is then sending a reply to the person that tagged us saying "please send a text message" - which I assumeIf I close my Zoho account, will my zurl.co shortened links stop working?
If I close my Zoho account, will my zurl.co shortened links stop working?Double posts appearing on Facebook page
Just started testing Zoho Social. I'm getting duplicates of posts on our company's Facebook page. They are not exactly identical - one contains a shortened URL, and one contains the full URL of the linked content. They are otherwise the same and I'veImage cropping in Zoho Social won't save
Hi there, we use Zoho Social and frequently crop photos with the in-app editing feature. For the past couple of days, the image will crop, but it will not save. When you hit save, it just cycles over and over and doesn't complete. If it matters, I amZia - Generative AI for publishing posts in Zoho Social
Generative AI is a type of Artificial Intelligence that uses existing content to create new content in the form of text, video, audio, or images by processing a large volume of data. It can be used to create blogs, social media posts, and emails, or toTwo post engagement rates given on Zoho
I'm looking at my page's engagement rate and I'm confused. Under "posts and engagement" and then Top posts, Zoho gives the engagement rate. Sometimes it's under 1%. But then when I go into the same post and to stats it might say 9,39%. What's the differenceUnable to post most than 4 images
Hello, I am unable to add more than 4 images to a post. Only Facebook and Instagram are selected. Is this a new change? We used to be able to add up to 10.multiple LinkedIn accounts
Hello, Is there anyway to add Multiple LinkedIn accounts?Strategy Tool & Caption Library
I've NOT seen any SM scheduler strategize/planning tool. A lot of content is repurposed from blogs/emails, so I have a worksheet that plans out my quarterly content and directs my team to the content so they can break it up for SM. I also dump my draftI keep getting this message for all social media accounts "It looks like you haven't authenticated your LinkedIn account yet."
Help! I am trying to add more brands to my social account (yes I upgraded them so I have more ) I keep getting this message for all social media accounts "It looks like you haven't authenticated your LinkedIn account yet." IT also says this for FacebookInstagram carousel post with multiple videos?
Hello from Munich, How do I add a multi-video Instagram carousel post using Zoho Social? Is it only possible with pictures? In the past I've used planoly where it works. Thank you in advance and best regards, BorisStories Created
Under the insights on individual posts, it has something called Stories Created. I thought it was people that shared the post as a story but it seems rather high for that. What is it?Instagram's Brand Health not updating
Hi, I have a question because INSTAGRAM's Brand Health is not updating. it is still the same for the past few weeks, please let me know if there are any issues and what trouble shooting steps that need to get done. Thanks1 Brand with 2 google my business.
I need to integrate my 2 GMB accounts (it is the same brand - 2 different locations). Can you help me pleasemultiple facebook pages for multiple locations
Hello, So I have multiple facebook pages for 1 company for the different branches is there a way to manage them all from zoho at once? Many Thanks, GordonConnect multiple company profiles for LinkedIn (or other networks)
Is it possible to connect multiple company profiles on LinkedIn (or other networks) on the same account? I know I can create a new brand, but they're actually part of the same brand, so that would be ideal.Build ChatGPT into the composer for creating drafts
A little bit like what Zoho Writer has done. Build ChatGPT generative text into the composer so that draft posts can be created quickly.Inviting client to setup brand and more
Hello, There are two most critical functions which must be added in Zoho Social for Agency. Invite user/client to setup brand and link social media. As a agency we tell our clients, we don't want your social media credentials to manage your account. ThenLinkedIn scheduled posts appearing as posted in ZC... scared the life of out me😂
As it says in the title. I've just scheduled a LinkedIn post on LinkedIn and it's appeared in the posted area of Zoho Social. Attached some screen grabs.LinkedIn Personal Profile Connections Disappeared
We have several clients who we post for on both their LinkedIn Company Page and Personal Profile. Today (March 27, 2023), we got an error that the "token" wasn't connected. The option to add the personal profiles also appears gone from the clients' menus.Can I view my Instagram page layout after I schedule posts?
As I schedule posts for my IG page, I need to see how the whole page will look. How can I view the page as it would appear on IG?Can I copy a previous post in Zoho Social in order to create new one or repeat the post?
After posting on several social media channels, I wanted to create a different version of the same post. Is there a way to copy the previous post, edit and publish?Connect multiple Facebook ad accounts to Zoho Social
Hi there. I'm doing the Facebook Ads and Zoho Social integration to automate the leads that come from Potential Customer campaigns on Facebook to Zoho CRM. I have a company (1 fanpage, 1 brand), but within the business or brand on Facebook, I manage severalNeed quarterly, 2x a month, every two months, and yearly, every 2 year etc posts
currently one can repeat posts weekly or monthly. Please extend more options to quarterly, 2x a month, every two months, and yearly, every 2 year etc posts as well as post 1st saturday, last saturday, 2nd tuesday, etc. Please use either google/zoho calendar repeat feature to find all possible options for repeats this iwill be incredibly helpful for holiday posts, and also to space out repeated content so it does't look so.....repeated.Introducing Social eWidget for Zoho Mail, cross-brand posting and other enhancements in Zoho Social
Hello everyone, We've come up with some new updates for Zoho Social and can't wait for you to try them out. Let's take a look at what we're rolled out. Zoho Social eWidget for Zoho Mail If you've received an email from a contact or prospect, you can nowposting to multiple brands
Hi, is there a way to post across multiple brands at the same time? My company has multiple social media accounts set up under different brands. Some of the content that we publish gets published across all platforms, and it is inconvenient to have to post to each brand separately. Thanks!Link shortener leading to incorrect web page view
Hi, I'm using the link shortener in Zoho Social for social media posts. The link that is being shortened is supposed to lead to a marketplace site for which I have filtered the view by region. When I copy and paste the link Zoho Social, save the post,Unable to respond to posts from Facebook Group in Zoho Social
Hi, we're trying to respond to a post that a user made in our facebook group, but we can't find the appropriate feature. We have connected our facebook page to Zoho social and we see a post from a user on the page. When we go to "Post Details", I seeSupport for Mastodon
Would like to see support for posting to Mastodon in Zoho Social applicationBulk Scheduling - Links in Text
I see from the help docs that bulk scheduling with a spreadsheet allows for inserting a link in a separate column. My question is do links and/or @ mentions work in the text field/column? For example if I paste this into the text column of a spreadsheetZoho Social not Posting to LinkedIn Company page & Twitter
Currently, Zoho Social is not posting to LinkedIn company pages and Twitter. is someone looking into this? How long before it is back up?Youtube shorts
Hi, I recently paid for the marketing plus option in order to be able to post shorts but it still seems that I am unable to, please advise on how I can schedule and post youtube shorts.How do I post to youtube shorts?
It doesn't show an option to select youtube shorts so how do I make sure my video uploads to youtube shorts and not standard youtube?Enhanced Media Library and Bulk Posts Export on Zoho Social
Hey everyone, With the new updates to Zoho Social, you can make your social media interaction more interesting and easily share your content plan. Enhanced Media Library The Media Library feature now lets you access platforms such as Pixabay, Pexels,Updates regarding Twitter API support for Zoho Social
Hey everyone, Twitter recently announced that they'll discontinue free access to the Twitter API V2 and 1.1 starting February 9 and replace that with a paid basic tier. It has now been extended till February 13th. This is to prevent scammers and opinionStickers on Image Editor
Is there any way to add a custom sticker to the image editor? It's a nice option, but I'd love it if I could upload a few of my own that I could use, rather than just the provided ones. Thanks!I Can't Reconnect to Facebook Page
I Am trying to reconnect my Facebook Account. I'm not sure why it got disconnected. I resubmitted the permissions page and checked off all the permissions but when I submitted it I received an error message. Now everytime I try to reconnect I am not gettingissue uploading a video (uh oh etc...)
Hello, I'm faced to an issue. I couldn't upload a video to post using zoho social. Error message is the same as for other users (uh oh etc...) without showing where this issue come from. File is good in every aspects of this : https://help.zoho.com/portal/en/kb/social/faqs/media-and-link-attachments/articles/can-i-publish-posts-with-videos-from-zoho-socialNext Page
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Announcements
Twitter is now X on Zoho Social!
Hey everyone, Following the recent announcement about the popular social media channel Twitter being rebranded as X, we are here to inform you that Zoho Social is up to date with these changes. The Twitter logo has been changed from and the website readsImpact on availability of metrics in the Reports module due to Facebook's Page Insights API changes
Hi everyone, In continuation with the previous announcement regarding the deprecation of certain metrics of the Facebook's Page Insights API, Meta has removed some more metrics from the New Pages experience, reflecting from September 16, 2024. Here isAdvanced statistics for LinkedIn page, posts and monitor @mentions in Zoho Social
Hello everyone, We've made enhancements to the Monitor, Reports tabs, and Post Stats for the LinkedIn channel in Zoho Social, so we wanted to briefly share some information about the updates. Monitor LinkedIn mentions LinkedIn is one of the most popularChanges to reports due to Facebook's Page Insights API deprecation
Hey everyone, Facebook recently announced the deprecation of Page Insights API as part of the migration of Facebook pages to the New Pages Experience. Due to this, some of the Facebook Page analytics in the Reports module aren't available across all subscriptions.Introducing advanced statistics for all your social media posts
When you're publishing on social media, it's important to understand how the audience engages with your content. This insight helps you come up with ideas for different types of content and also identify the social media channel that's most effective
Most Discussed Topics
I can't connect my business' instagram account to zoho social
I tried connecting it but it just leads to my personal facebook account.All-Channel Combined Reports
Is there a way to create/view a report that combines all the data from each channel to provide a view of ? For example is there a card or feature where I can look at my total social engagement, total views/impressions, total reach, across the entire brand?Umm... There seems to be a problem.
When I click on virually any menu item in Zoho Social I get this incredibly annoying and unhelpful message. I have no idea where to go or what to do about it. I found an entry in the forum EIGHT years ago in which the problem seemed to have been addressed.Upgrading X to premium
I upgrade X to Premium. What do I need to do for Social to recognize the new character limit?Video MP4
I"m trying to add a video MP4 to post on social but I am having some problems.
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Advanced statistics for LinkedIn page, posts and monitor @mentions in Zoho Social
Hello everyone, We've made enhancements to the Monitor, Reports tabs, and Post Stats for the LinkedIn channel in Zoho Social, so we wanted to briefly share some information about the updates. Monitor LinkedIn mentions LinkedIn is one of the most popularIntroducing advanced statistics for all your social media posts
When you're publishing on social media, it's important to understand how the audience engages with your content. This insight helps you come up with ideas for different types of content and also identify the social media channel that's most effectiveIntroducing Inbox in Zoho Social
Hey everyone, We are excited to introduce the Inbox in Zoho Social to help manage all social media interactions from Facebook, Instagram, X (formerly Twitter), Google Business Profile and YouTube for your brand in one place. You can track and assign themIt's here! A Publishing Calendar to give you better view and more control over your posts.
Hello! Just a couple of days back my colleague Vishal announced that you can now do more on Twitter with the Advanced Search Filters, along with a bunch of other cool stuff. I hope you got a chance to check it out. In fact, I'm itching to you tell you all about the latest updates we have lined up, but I'd rather give you doses of excitement every week to last until the very end. ;) Alright, I hear you. That's enough tease for the day. Here we go! Introducing... an all-new Publishing Calendar,Edit images on Zoho Social
Hello customers, We're here to talk to you about an exciting update for Zoho Social that will make your social media posting a breeze. We know how much of an inconvenience it is to make last-minute changes to an image that you want to post or to resize
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