Unable to connect messenger in Zoho with IG
I have followed the instructions: Follow the steps below before getting started with Instagram DM on Zoho Social. Go to your Instagram Business Profile on your mobile app and head over to Settings. Now click on Privacy followed by Messages. Under Connectedzoho social email invite can not work
i sent email email invite from zoho social to other users to join my zoho social portal and received the email from the test account, but can not accept the invite, it always shows “Oops! We can't find any invites matching this email address. Please tryZoho Social - Koo App integration
Is there an integration available between Koo App and Zoho Social for various functions such as social media sharing and listening, adding / removing followers, following hashtags etc? If not, is it on the roadmap, and when is the expected release?Connecting A Instagram Account to Zoho Social
Is there any way to connect an Instagram account without going through Facebook? My client hasn't got their Instagram connected to their Facebook page and cant connect it as they don't own the Facebook page, it was created for them by somebody else and they are having problems getting ownership of the Facebook page. Thanks in advanceIs it possible to @mention personal LinkedIn profiles?
So far, it seems that I can only mention companies and organisations. Am I doing it wrong or is this currently impossible?Facebook Page Post Scheduled in Zoho not showing under scheduled posts in Facebook
The Facebook page posts I've scheduled in Zoho are not showing in Facebook under the page's scheduled posts. I normally boost all scheduled posts for the month at the same time, but since the Zoho scheduled posts are not showing in Facebook's scheduledNotes on Calendar for Zoho Social
Hello, I would like to use the calendar in Zoho Social to pin a note/write a note to remind me of a to-do like manually publish a reel since zoho social can't do reels. Is there a feature similar to this that I can use? Thanks! AlisaPreview of Facebook URL -- Discrepancy between Zoho Social and Desktop Applications
When you try to paste a Facebook URL (Video or Album), applications like WA (WhatsApp) desktop are able to show a simple preview. However Zoho Social's preview says Login/Signup (as preview response from FB Server). I guess this is because WA could beFeature request: upload more than 4 photos per post
Please implement the ability to upload more than 4 photos per post on Zoho Social. Thank youIntroducing hashtag groups and supporting carousel posts for Instagram in Zoho Social
Hey everyone, In this Zoho Social update, we've introduced hashtag groups so you can manage all hashtags used across your channels. We've also extended support so you can publish carousel posts on Instagram. Here's a brief about the updates. HashtagVideo upload freezes on Zoho Social
I have a 1.5MB video and it will not upload. Every single time I click upload it goes to around 50-60% and just freezes. I have no idea why but it's annoying and considering I'm on a trial this isn't exactly encouraging me to buy a subscription if I can'tInconsistency in confirmation message display
The android app at times show a modal dialog box for confirmation and sometimes shows as a non-intrusive green bar at the bottom of the app. The non-intrusive one seems to be professional and aesthetic in appeal. After a bit of research I found out thatTwitter blocked
I get this error: "Your account has been temporarily blocked from publishing by Twitter. Try logging in again to your account and follow the steps mentioned for account verification." but, my Twitter account isn't blocked and when I post manually viaLive Stream not working
Live Stream is not working on social.zoho.eu In my other company it IS working, but not for this one. Can someone please have a look?What are the reports comparing to?
We noticed on our weekly/biweekly/monthly reports from Instagram, Facebook and Google My Business that the reporting is a bit skewed. By this is mean the attached Key Point Indicators for GMB are from the time frame September 1st thru September 15th.Zoho Social: add custom domain short url
Hello, i would like in the future add a custom domain for short url.GIF uploads as an image on linkedin with Zoho social
Hi I schedule to post a GIF but it uploads as a still JPG on linkedin what is wrong?Zoho Social not converting messages to ticket
Hi, I am trying to convert Facebook and Twitter messages to tickets on our help desk. When I select the convert to ticket option and the relevant department and hit 'convert' it does not actually create a ticket. Any idea why this might be? ThanksAdd two Facebook Pages under the one brand in Zoho Social
Hi, Our company currently has two Facebook pages and two Linkedln pages. Is it possible to connect these all under the one brand or will a new brand have to be created to add the second pages in? We currently have the Premium edition so adding a secondPreview posts
Is it possible to send a non-user a preview of scheduled posts without giving them any approval rights?? For example, so a colleague can see what is scheduled to go out without having any say in the creation or approvals of the posts? Thanks!Linkedin and Instagram on Zoho Social
Hi everyone, Are Twitter and Facebook the only social media platforms that you can connect to Zoho Social? I don't see the option to add any other platform and would like to know if this is something in progress or not, or if there is any way to connectTag in published post
It would be helpful to be able to categorize the publications, being able to put a flag to be able to filter and quickly see the posts that have been made.Is previous social media data loaded on Zoho Social
Hi, We are about to move from Sprout Social over to Zoho Social, I'm just wondering will all the previous social media data on each channel (messages, posts, mentions) be loaded onto Zoho Social when we connect each social channel? ThanksTikTok at Zoho Social
This social application is every day winninng users and we are planning to include it in our client's social media strategies We think schedulling tiktok posts, replying messages, mentions and have stats in Zoho Social will be a mustScheduled posts failed to publish from paid account.
Hello We had several scheduled posts fail to publish this weekend. The error message on Zoho says 'Sorry, we couldn't publish this.' Please could you tell us why this happened? Thank you p.s. The account is a paid account that we schedule from everyIntroducing advanced statistics for TikTok and other Social enhancements
Dear customer, We've introduced some exciting and much-awaited updates on Zoho Social. You can now interact with your TikTok videos and do much more. These enhancements will help you publish your Tiktok content smoothly, understand your audience betterNew Facebook Page Experience --> No Admin Level anymore!
Hello There, I am having an issue and it seems no one here at Facebook or Zoho Social is able to help us here! Since Facebook is updating Business Pages to the "New Facebook Page Experience" Layout. We cannot use the Zoho Social Lead Form Integrationinstagram stories
Despite disconnecting and reconnecting my account, I do not have access to a way to publish instagram stories. Any one else run into this?Zoho Social support for Facebook's new pages experience
The new page experience seems to be a permanent change to Facebook Pages. It has made it impossible for me to add Facebook Page or Instagram to my Zoho Social channels. Will there be any updates to the app to work with the new Meta Business Suite? IsHow does Zoho Social handle the separation between likes and follows on Facebook
I noticed going through daily reporting that sometimes the likes+dislikes are not the same as the change in likes reported. Is this due to the separation of likes and follows in Facebook metrics?update permissions on tiktok not working
I have updated our permissions a few times, still keeps asking me. Thoughts?What happens to my Published Posts if I cancel my account?
What happens to my Published Posts if I decide to cancel my account to move to another provider? I seem to remember that when I left semrush social, all the post published by that server were deleted from my platforms. Does zoho social do this as well?Live Stream not showing Twitter notifications
Hi, I'm not seeing any notifications for Twitter in my Live Stream... I have 'Me' selected in the Twitter section of the Notification settings. Have I missed anything? Also, I can't select myself to receive Instagram Messages in the notification settings.Posting to a Facebook group as a Facebook page
I haven't seen any recent posts here about this, so don't know if Zoho has made any changes to address this. I'd like to be able to post to our school's alumni Facebook group as the school's Facebook page - so that the author shows as Mayer Lutheran ratherAnyone having issues confirming Facebook page in the Instagram App?
Not an issue with Zoho Social but been trying to confirm a Facebook page in the Instagram app so I can connect with ZS. For 4 days I've had an error that there's an issue and their working on it - this is when I click CONFIRM in the Instagram app underZoho Social now supports TikTok, Instagram Stories and Reels, and YouTube Shorts
Hey everyone, We are excited to inform you that Zoho Social now allows you to publish on TikTok! We've also updated it to let you create Instagram Stories and Reels, as well as YouTube Shorts. Here's a brief about the updates. Publishing on TikTok ConnectDates on reports does not match Facebook/Instagram insights
I noticed the dates on the Zoho reports are one day off from the Facebook insights. Does anyone know why this is and why this would be happening? The Zoho reports are one day ahead of the FB reports. For example the data for 8/12 on Zoho will match theUh oh We couldn't attach that video.
I just upgraded our subscription this morning, and for some reason I can't upload a video to a post now. I keep getting this error. I emptied my cache, logged out and in again, and can't get it to work.Social Channel login credentials used
I'm trying to see what login credentials are in ZOHO Social for the social channels we have connected. How can I find out what credentials were used?Zoho Social fails for most videos with LinkedIn
I am observing that most videos are failing to publish for LinkedIn with the message whereas these are natively accepted in the destination platform. Please ensure a video aspect ratio between 1 and 2.4 for LinkedIn.Next Page
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Twitter is now X on Zoho Social!
Hey everyone, Following the recent announcement about the popular social media channel Twitter being rebranded as X, we are here to inform you that Zoho Social is up to date with these changes. The Twitter logo has been changed from and the website readsImpact on availability of metrics in the Reports module due to Facebook's Page Insights API changes
Hi everyone, In continuation with the previous announcement regarding the deprecation of certain metrics of the Facebook's Page Insights API, Meta has removed some more metrics from the New Pages experience, reflecting from September 16, 2024. Here isAdvanced statistics for LinkedIn page, posts and monitor @mentions in Zoho Social
Hello everyone, We've made enhancements to the Monitor, Reports tabs, and Post Stats for the LinkedIn channel in Zoho Social, so we wanted to briefly share some information about the updates. Monitor LinkedIn mentions LinkedIn is one of the most popularChanges to reports due to Facebook's Page Insights API deprecation
Hey everyone, Facebook recently announced the deprecation of Page Insights API as part of the migration of Facebook pages to the New Pages Experience. Due to this, some of the Facebook Page analytics in the Reports module aren't available across all subscriptions.Introducing advanced statistics for all your social media posts
When you're publishing on social media, it's important to understand how the audience engages with your content. This insight helps you come up with ideas for different types of content and also identify the social media channel that's most effective
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I can't connect my business' instagram account to zoho social
I tried connecting it but it just leads to my personal facebook account.All-Channel Combined Reports
Is there a way to create/view a report that combines all the data from each channel to provide a view of ? For example is there a card or feature where I can look at my total social engagement, total views/impressions, total reach, across the entire brand?Umm... There seems to be a problem.
When I click on virually any menu item in Zoho Social I get this incredibly annoying and unhelpful message. I have no idea where to go or what to do about it. I found an entry in the forum EIGHT years ago in which the problem seemed to have been addressed.Upgrading X to premium
I upgrade X to Premium. What do I need to do for Social to recognize the new character limit?Video MP4
I"m trying to add a video MP4 to post on social but I am having some problems.
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Advanced statistics for LinkedIn page, posts and monitor @mentions in Zoho Social
Hello everyone, We've made enhancements to the Monitor, Reports tabs, and Post Stats for the LinkedIn channel in Zoho Social, so we wanted to briefly share some information about the updates. Monitor LinkedIn mentions LinkedIn is one of the most popularIntroducing advanced statistics for all your social media posts
When you're publishing on social media, it's important to understand how the audience engages with your content. This insight helps you come up with ideas for different types of content and also identify the social media channel that's most effectiveIntroducing Inbox in Zoho Social
Hey everyone, We are excited to introduce the Inbox in Zoho Social to help manage all social media interactions from Facebook, Instagram, X (formerly Twitter), Google Business Profile and YouTube for your brand in one place. You can track and assign themIt's here! A Publishing Calendar to give you better view and more control over your posts.
Hello! Just a couple of days back my colleague Vishal announced that you can now do more on Twitter with the Advanced Search Filters, along with a bunch of other cool stuff. I hope you got a chance to check it out. In fact, I'm itching to you tell you all about the latest updates we have lined up, but I'd rather give you doses of excitement every week to last until the very end. ;) Alright, I hear you. That's enough tease for the day. Here we go! Introducing... an all-new Publishing Calendar,Edit images on Zoho Social
Hello customers, We're here to talk to you about an exciting update for Zoho Social that will make your social media posting a breeze. We know how much of an inconvenience it is to make last-minute changes to an image that you want to post or to resize
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