Zoho Social: Our year in a nutshell

Zoho Social: Our year in a nutshell

Hi everyone,

We hope you had an amazing year and are all geared up for the holiday season. As 2023 comes to an end, Zoho Social is reflecting on the release of some of our most-anticipated features, enhancements, and updates, which were designed to make your social media experience more simple, streamlined, and powerful. On that note, here's a quick recap of all the important updates that went live in 2023. 

Inbox   

Inbox, a single dashboard where you can track all your social media interactions, was introduced in Zoho Social. With Inbox, you can categorize your interactions, customize your view, and assign interactions to anyone on your team. Ensure that all mentions and messages get a quick response!


Zia  

Zia's integration with OpenAI was a much-awaited update this year. Zoho Social introduced Zia in the form of a writing assistant to help you compose posts and reply to interactions. Simply give Zia a prompt, get content suggestions, and add them to your Compose/Reply window.

Mastodon  

Mastodon can now be integrated with Zoho Social, so you can create content, and follow and interact with users directly from our app. Stay relevant, and establish your business presence on Mastodon by building a community.


Facebook Reels and Instagram Stories 

You can now publish Reels on Facebook and Stories on Instagram directly from Zoho Social. You can also analyze the performance of your Reels and Stories with insights from the Reports module.

Enhanced media library  

The media library expanded to bring third-party libraries, like Pixabay, Pexels, and Giphy right to your Compose window. You can now access a wide range of images and GIFs and add them directly to your social media posts and comments.

Cross-brand posting  

With this feature, you can simultaneously post to multiple networks across all your brands without leaving Zoho Social. You can also customize content for each network from the Power Editor window for maximum relevance.  

Historical Reports 

The Reports section became more comprehensive, by showing you in-depth reports and statistics for an extended period of up to one year.

We also made some major enhancements to the content calendar, brand health, reports, export functionality, and more!

We hope you had a great year and a fantastic experience with Zoho Social. We're working hard to make Social even more powerful—and we have some great updates planned for 2024.

We're also working on keeping the Community space more interactive. Please look out for updates here!

Thank you for being a part of the Zoho Social community!

    Access your files securely from anywhere

        All-in-one knowledge management and training platform for your employees and customers.






                              Zoho Developer Community




                                                    • Desk Community Learning Series


                                                    • Digest


                                                    • Functions


                                                    • Meetups


                                                    • Kbase


                                                    • Resources


                                                    • Glossary


                                                    • Desk Marketplace


                                                    • MVP Corner


                                                    • Word of the Day


                                                    • Ask the Experts



                                                              • Sticky Posts

                                                              • Introducing Inbox in Zoho Social

                                                                Hey everyone, We are excited to introduce the Inbox in Zoho Social to help manage all social media interactions from Facebook, Instagram, X (formerly Twitter), Google Business Profile and YouTube for your brand in one place. You can track and assign them
                                                              • A decade together - Thank you for being a part of the journey with Zoho Social!

                                                                A decade ago, we started Zoho Social with a simple vision: to make social media management easier, smarter, and more impactful for your business. What began as a small idea has grown to a powerful platform that helps businesses across the globe reach
                                                              • Advanced statistics for LinkedIn page, posts and monitor @mentions in Zoho Social

                                                                Hello everyone,   We've made enhancements to the Monitor, Reports tabs, and Post Stats for the LinkedIn channel in Zoho Social, so we wanted to briefly share some information about the updates. Monitor LinkedIn mentions  LinkedIn is one of the most popular
                                                              • Introducing advanced statistics for all your social media posts

                                                                When you're publishing on social media, it's important to understand how the audience engages with your content. This insight helps you come up with ideas for different types of content and also identify the social media channel that's most effective
                                                              • It's here! A Publishing Calendar to give you better view and more control over your posts.

                                                                Hello!   Just a couple of days back my colleague Vishal announced that you can now do more on Twitter with the Advanced Search Filters, along with a bunch of other cool stuff. I hope you got a chance to check it out.  In fact, I'm itching to you tell you all about the latest updates we have lined up, but I'd rather give you doses of excitement every week to last until the very end. ;) Alright, I hear you. That's enough tease for the day.  Here we go! Introducing... an all-new Publishing Calendar,


                                                              Manage your brands on social media



                                                                    Zoho TeamInbox Resources



                                                                        Zoho CRM Plus Resources

                                                                          Zoho Books Resources


                                                                            Zoho Subscriptions Resources

                                                                              Zoho Projects Resources


                                                                                Zoho Sprints Resources


                                                                                  Qntrl Resources


                                                                                    Zoho Creator Resources



                                                                                        Zoho CRM Resources

                                                                                        • CRM Community Learning Series

                                                                                          CRM Community Learning Series


                                                                                        • Kaizen

                                                                                          Kaizen

                                                                                        • Functions

                                                                                          Functions

                                                                                        • Meetups

                                                                                          Meetups

                                                                                        • Kbase

                                                                                          Kbase

                                                                                        • Resources

                                                                                          Resources

                                                                                        • Digest

                                                                                          Digest

                                                                                        • CRM Marketplace

                                                                                          CRM Marketplace

                                                                                        • MVP Corner

                                                                                          MVP Corner









                                                                                            Design. Discuss. Deliver.

                                                                                            Create visually engaging stories with Zoho Show.

                                                                                            Get Started Now


                                                                                              Zoho Show Resources

                                                                                                Zoho Writer

                                                                                                Get Started. Write Away!

                                                                                                Writer is a powerful online word processor, designed for collaborative work.

                                                                                                  Zoho CRM コンテンツ





                                                                                                    Nederlandse Hulpbronnen


                                                                                                        ご検討中の方




                                                                                                                • Recent Topics

                                                                                                                • Send Email Directly to Channel

                                                                                                                  Hi, We are coming from Slack. In Slack each channel has a unique Email address that you can send emails too. I currently forward a specific type of email from my Gmail InBox directly do this channel for Verification Codes so my team doesn't have to ask
                                                                                                                • How do page versions work these days?

                                                                                                                  I thought that Zoho Wiki had the capability to display previous versions of a page, and optionally reinstate them. But I can't find a current doc on this subject -- is there one? From what I remember, that capability was accessed via the Version number
                                                                                                                • Price Managment

                                                                                                                  I have been in discussions with Zoho for some time and not getting what I need. Maybe someone can help explain the logic behind this for me as I fail to understand. When creating an item, you input a sales rate and purchase rate. These rates are just
                                                                                                                • Warehouse -> Locations Transition Causing Errors

                                                                                                                  After saying "okay" to the transition from 'warehouses' to 'locations', I've now got shipped Sales Orders that I cannot invoice. How does one proceed?
                                                                                                                • Problem with the blueprint flow.

                                                                                                                  Scenario: 3 departments in a single environment: A-B-C agents from department 1 D-E-F agents from department 2 G-H agents from department 3 Since we've been using Zohodesk (2023), agents can assign tickets to the correct department using the blueprint
                                                                                                                • Announcing new features in Trident for Windows (v.1.41.5.0)

                                                                                                                  Hello Community! Trident for Windows just received an exciting update with new ways to collaborate and stay organized without leaving your workspace. Let’s take a look at what’s new! Integrate Zoho Meeting with Trident. You can now schedule, start, and
                                                                                                                • Introducing the new Zoho Announcements Hub

                                                                                                                  Hello, Enterprise Support Community! We are excited to announce a new way to keep up to date with recent product releases and announcements for the Zoho apps you use on a regular basis. Introducing our new centralized location to bring together all Zoho
                                                                                                                • Ability to run report over 180 days

                                                                                                                  Is there a reason Zoho limits the ability to run reports for records older than 180 days? In my view, the only reason I can think of is that it forces us to pay for Advanced Analytics (which I do).
                                                                                                                • Cloning a View

                                                                                                                  When I clone a View, it doesn't make a copy; it only creates a new copy with the same default fields as if I were creating a new view. What is the purpose of cloning if it doesn't bring in the same fields? Thanks Rudy
                                                                                                                • New tickets with empty image contents

                                                                                                                  Dear Support. From the end of last week onwards customers send messages for new tickets through microsoft graph (by email to support at procert.ch using the procert portal). We have an issue with the emails because well packed images are no longer visible.
                                                                                                                • Zoho CRM Kiosk question – Passing Screen Fields to a Function

                                                                                                                  I am building a Kiosk in Zoho CRM to create new Supplier (Vendors) records. Current setup: Screen 1 contains user input fields: Supplier Name (Vendor_Name) First Name (First_Name) I created a Deluge function: createSupplier(vendor_name, first_name) The
                                                                                                                • Images not showing up in Desk tickets

                                                                                                                  Customers are trying to send us screenshots to diagnose their issues. But Desk seems to be stopping the images/breaking the link when the ticket comes in. (We can see them in an email box getting cc'd on all tickets...so it's not our mail system). Help!
                                                                                                                • Introducing Databridge for Zoho Creator

                                                                                                                  Hello, Enterprise Support Community! We'd like to highlight a recent utility that was released for Zoho Creator, that will allow you to connect external, private datasources with your Creator apps, Databridge. Databridge is an application that will need
                                                                                                                • Zoho HTML editor is removing MSO (Outlook) specific code.

                                                                                                                  The ability to add in custom HTML is great. We are using MJML to generate our wonderfully cross platform and responsive email code that works on Act-On, Salesforce, Hubspot, Active Campaign, and lead liaison. The way it supports MSO (Outlook) is it included
                                                                                                                • Retail Payment Receipt

                                                                                                                  Hi, So "payment receipts" have a "Retail" template for thermal printers, but the template is configured at A4 paper size!!! How is this retail guys? On the other hand, Invoices have 3 Retail templates which have 3 and 4 inch paper size, perfectly fitting
                                                                                                                • Custom Portal URL causing SAMEORIGIN error with embedded Page snippet

                                                                                                                  In my app, I have a page that embeds another page. The URL that I have for the embedded page starts with https://creatorapp.zoho.com but the custom domain I have set up is https://kors.kerndell.com. Because the user logged into the app at https://kors.kerndell.com,
                                                                                                                • Pasting images is a mess

                                                                                                                  I’m trying to paste images into my tickets, in the comments field. But when I paste images, they end up in the wrong order or behind the text.
                                                                                                                • Zoho Contracts Just Got Better! CRM 2.0, Regional Settings & 6 New Reports

                                                                                                                  Zoho Contracts is evolving to bring you a more efficient and customizable contract management experience. In this update, we are introducing powerful enhancements to our Zoho CRM integration, regional settings, and reports. Let us explore what’s new:
                                                                                                                • Writer is horrible

                                                                                                                  Form filling is about unusable for complex forms! I am so tired of it.
                                                                                                                • Zoho Finance Limitations 2.0 #5: Can't select "Account Id" if creating Custom Links in Related Panel (but it's available for Custom Buttons)

                                                                                                                  When creating a custom link within the Zoho Finance module there is no option to select the "Account Id". If creating a Custom Button, it's available. Any plans to make this available within a reasonable timeframe? ======== Perspective: using Zoho finance
                                                                                                                • Team Module Issues?

                                                                                                                  We are testing Team Licenses for use by our Customer Service staff. I created a Teamspace called CSR and only assigned two users to this space: Administrator (me) and “Team License Test.” Team License Test is assigned to the Team User profile, with a
                                                                                                                • Zoho Cliq not working on airplanes

                                                                                                                  Hi, My team and I have been having this constant issue of cliq not working when connected to an airplane's wifi. Is there a reason for this? We have tried on different Airlines and it doesn't work on any of them. We need assistance here since we are constantly
                                                                                                                • Mirror Component in Zoho CRM: Access real-time related data without leaving your record

                                                                                                                  Hi everyone, This feature is now available for the JP, CA, SA, UAE, and AU DCs. We're excited to bring to you Zoho CRM's mirror component, which presents relevant data on a record's details page and keeps everything users need in one place without having
                                                                                                                • [Free Webinar] New portal page customization in Zoho Creator - Creator Tech Connect

                                                                                                                  Hello everyone, We’re excited to invite you to another edition of the Creator Tech Connect webinar. About Creator Tech Connect The Creator Tech Connect series is a free monthly webinar featuring in-depth technical sessions designed for developers, administrators,
                                                                                                                • Canvases Auto-Skewing/Adding Scroll Bars When They Were Not There Prior

                                                                                                                  Is anyone else noticing rendering issues in their canvases today? It seems to be mainly icons which now have scroll bars added which makes them all look off, though some fields seemed to revert to squished length as well. Were the icons replaced with
                                                                                                                • #11 Stop Absorbing Cost That Client Should Pay

                                                                                                                  One of the easiest ways of losing profit in a business isn't losing a customer. It's forgetting to include the expenses that are incurred for half of your customers. A taxi ride to a client location A software subscription purchased for a project. Domain
                                                                                                                • Related products & AI product recommendations through commerce API.

                                                                                                                  Hello Zoho team I’m looking to add related products and AI product recommendations to my Zoho Commerce webshop with custom storefront. Is this supported through the API? And if not, is this on your roadmap? Thanks in advance David
                                                                                                                • Can you sell Subscriptions using Zoho Commerce?

                                                                                                                  In addition to physical products and the apparently coming soon 'Digital Products', it is possible to sell Subscriptions using Zoho Commerce?
                                                                                                                • Zoho Commerce B2B

                                                                                                                  Hello, I have signed up for a Zoho Commerce B2B product demo but it's not clear to me how the B2B experience would look for my customers, in a couple of ways. 1) Some of my customers are on terms and some pay upfront with credit card. How do I hide/show
                                                                                                                • A method for renaming tab titles in Creator to display more relevant information

                                                                                                                  Hi Zoho Devs, Updates: Rules Export File attached; you can now import this into Tab Modifier instead of manually entering the rules yourself) 2022-06-08: Updated rules so that crm.zoho.com tabs are not affected; uploaded new .json import file 2022-06-09:
                                                                                                                • Bulk upload images and specifications to products

                                                                                                                  Hi, Many users have asked this over the years and I am also asking the same. Is there any way in which we can bulk upload product (variant) images and product specifications. The current way to upload/select image for every variant is too cumbersome.
                                                                                                                • Billing Status Update

                                                                                                                  Hello Latha, I’m working on a new automation (deluge) to fulfill one of our requirements. In this automation, there is a step to update the Work Order billing status from “Not Yet Invoiced” to “Non-Billable.” I tried to find the API information relevant
                                                                                                                • Problem with CRM Connection not Refreshing Token

                                                                                                                  I've setup a connection with Zoom in the CRM. I'm using this connection to automate some registrations, so my team doesn't have to manually create them in both the CRM and Zoom. Connection works great in my function until the token expires. It does not refresh and I have to manually revoke the connection and connect it again. I've chatted with Zoho about this and after emailing me that it couldn't be done I asked for specifics on why and they responded. "The connection is CRM is not a feature to
                                                                                                                • Getting Project Template List using the REST API

                                                                                                                  I am trying to confirm that I can use the REST API to create a project using a project template. The API documentation indicates this is possible by providing the Template ID, but it is not clear at all how to get a list of available Project Templates
                                                                                                                • Can't delete shared mailbox emails from mobile app

                                                                                                                  I have the mobile app on iOS and cannot seem to find a way to delete an email from a shared mailbox. Is there something I'm missing here? Michael
                                                                                                                • From Zoho CRM to Paper : Design & Print Data Directly using Canvas Print View

                                                                                                                  Hello Everyone, We are excited to announce a new addition to your Canvas in Zoho CRM - Print View. Canvas print view helps you transform your custom CRM layouts into print-ready documents, so you can bring your digital data to the physical world with
                                                                                                                • Introducing Custom Columns in Forecasts in Zoho CRM

                                                                                                                  Release Plan: Enabling in Phased Manner, Enabled for JP DC Hello all, Forecasts in Zoho CRM help sales representatives, managers, and business stakeholders evaluate performance and plan future sales activities. While standard metrics such as Target, Achieved
                                                                                                                • Boost your CRM communication with new font types, sizes, and default reply-to options while composing emails

                                                                                                                  Hello Everyone, We’re excited to introduce a series of impactful enhancements to the email composer settings in Zoho CRM. These updates enable you to personalize and optimize your customer interactions with greater efficiency. So what's new? Add custom
                                                                                                                • Associate records via the Multi-select lookup RELATED LIST via API

                                                                                                                  In the REST API, is there a way to associate records for a multi-select lookup related list other than via the linking module? There are two methods for the lookup: 1. via insert records API 2. via the linking module ...as described in https://help.zoho.com/portal/en/community/topic/kaizen-125-manipulating-multi-select-lookup-fields-mxn-using-zoho-crm-apis
                                                                                                                • OAuth integration issues

                                                                                                                  I'm experiencing persistent OAuth errors when trying to connect Make with Zoho API. I've tried multiple approaches but keep encountering the following issues: First error: 'Invalid Redirect Uri - Redirect URI passed does not match with the one configured'
                                                                                                                • Next Page