Publish via mobile notification
Having just recently moved all of our accounts from Hootsuite to Zoho to gain access to some of the great feautures you guys have, im struggling to understand why your Instagram support is so weak. I wish I had spotted it during our trial. Why can't we
External Access
Hi, we have employed a Social Media person whom we want to access Zoho Social but not be able to login and view our details on the CRM. How do we do this without having to pay for an extra user please?
Zoho Social Custom Domain
Any plans for Zoho Social Custom Domain?
Data not found Social message
Hi, I am having trouble in Social integration/brand with twitter direct message. I messaged the twitter page with another dummy account but the conversation doesnt seem to show in the desk social data I am trying to convert a direct message into a ticket
Zoho just completely priced us out of Zoho Social
As if the pricing wasn't aggressive enough, Additional brand now increased to $200 per year. Zoho just doubled down on their outrageous pricing to add a "brand" (ie. if you want to post to more than one IG account you need to purchase an additional brand).
Calendar to show ALL months posts and not just scheduled?
Can we have the calendar show all posts and not just scheduled. The platform we've just moved from, Hootsuite, did this and it is very useful to be able to visualize across a month what went out and when. This makes doing analysis on success/best times
Can't use facebook Lead Ads
Hi, we're using Zoho CRM and Zoho Social in Zoho One plan. We have already connected our facebook account with Zoho CRM and Zoho Social, but we can't find the Facebook Lead gen button in zoho Social, looks like it is not available. We want to display
Cannot post to my Facebook GROUP
I've been posting to my Facebook Page, Group, Instagram, and Twitter for months. Suddenly, the GROUP posts no longer successfully post and after every attempt, Zoho tells me it's disconnected. I reconnect. Post. And disconnects instantly after failing
Where do I find my draft posts on the free edition?
I had a several posts ready to go in my drafts and I can't find where the draft posts were moved to. Please help, thanks
Cannot get monthly reports - Zoho Social
Our company has the standard plan for Zoho Social. I tried gathering monthly analytics for our social media accounts, but I do not have the option to filter the date range or anything. All I have is a box in the righthand corner that says "Channels overview
Error when posting on Instagram
Hi, I have been posting videos to Instagram and Facebook through scheduled posts. A few times my videos have not gone through on Instagram and the error message I receive is only "sorry, we can't publish this" and the post then goes to unpublished posts.
Cant post more than 4 images on instagram
We cant seem to post any Instagram posts with more than 4 images. Is this not a feature available on Zoho? We were in the process of switching everything to Zoho but this is a huge concern.
Why isn't my image posting on FB?
Hello, is there a reason this image didn't post on FB? It's a PNG fil edited in Canva. I have several images like this that are scheduled already so I'll need to adjust if it's something I can adjust. I posted a regular .jpg file already through Zoho and it posted just fine. What's the haps? Thank you, Anna
Unable to schedule posts!
Hi everyone, I'm on the free account. I just realised it doesn't give me the options to schedule posts anymore, I can only 'post now'. I don't understand why I can't even see what I scheduled before. Can anyone help? Thanks, Benedetta
ZShare adding iFrame to WordPress edit box
Hi, Just noticed that the ZShare browser extension added an iframe to the code of a WordPress text edit box. I've attached a screen shot... I'm using the latest version of MS Edge with the extension installed from the MS Edge store. On Win 10. I'd not
Free plan
Is there any free plan for scheduling posts to twitter in social tools?
We need to change the owner of leads created from Social using the Social - CRM integration, how can we do it?
All leads created from Social go to CRM with the Admin account as Owner. We need the user on using Social to be the owner. We tried the Assignment rules and it only work for webform leads. How can we tell Social to let the user triggering the lead creation as the Owner in CRM?
We ran into an unexpected error on Instagram. Please try posting again after 5 minutes.
Morning, I've started scheduling posts in across FB, Twitter and Insta. FB and Twitter post fine, but i get this whenever i try and post to instagram. What what i can tell, everything is set up correctly. Just wondered if anyone had seem something similar
Can we use Zoho Social to manage all of our FB and Google Ads?
I wanted to know if we can use Zoho Social to manage all of our FB and Google Ads. This would allow us to publish ads, track the ads etc. from a single portal. Let me know if there is any possibility.
Zoho Social - Queries about GST invoices and subscription
Hi, I am going to purchase the Zoho Social tool with a yearly subscription. So, can you please help me with my below queries: 1. How I get the monthly GST Invoices? 2. What is the process of subscription? 2. How to cancel a subscription?
auto acknowledgment
Can I send an auto acknowledgment to youtube, LinkedIn new subscriber?
Updating Faebook Messages
I am having some problems with messages in Zoho Social - in particular from Facebook The last update in our messages tab is December last year but we have of course had many more since then I have checked and the account is linked Are there any other
Pages don't appear when I want to connect it
Hello, I have been using zoho social agency plus subscription trial for couple of days and the problem is that, some pages that I want to connect with aren't visible, even through I have full access on that pages from my business manager (Access as an
Help! We have abandoned an old Instagram account and...
We want to abandon an old Instagram account and link Social to a new one. Even after disconnecting, I cannot see how to connect to a new account! It keeps reconnecting me to the old one! Guidance would be appreciated please. Thanks
Zoho Social Reports: Cards keeps re-arranging automatically
The feature in Zoho Social where I can create my own dashboard under the reports tab keeps re-arranging the cards automatically. I have been using Zoho Social for almost two months now and I was able to curate a number of reports with the cards being
How to target a specific language for LinkedIn page posts?
I'm trying to use Zoho Social to schedule my posts on my LinkedIn company page. I do see a target option but only for location and job position. Is there a way to choose the language LinkedIn targeting option?
ALT text support for images (accessibility)
Is there any support for ALT text for images posted via Zoho Social? ALT/accessibility support is something supported by other solutions, and it is becoming increasingly important for public and private sector clients. ALT/alternative text support dates
Manual IG Posting
It shows Post to Instagram manually via mobile notification. When I turn it on, it shows me a quick tutorial but then disappears. I cannot use this function. Am I missing something? Also when I use Zoho Social for IG, can I tag location and people?
Canva Designs
Can I use my saved Canva designs via Zoho Social? From what I see, I have to create something from scratch and can't use uploaded images? I don't see my designs in media library either.
LinkedIn altering shortened links and classing as spam
After using Zoho for multiple posts over the course of several weeks, suddenly the shortened links stopped working on LinkedIn. Instead of showing the correct link, LinkedIn has inserted a redirect. When you click on it, it says that LinkedIn suspects
Add Brand to Zoho Social
I'm trying to add a brand to my account, but it's not showing my other other pages on FB. Please help I paid to add a brand and now I can't get it to work. This is only showing me the brand thats already connected. These are the other pages I have access
Add notes to Social Calendar
We has started to use Zoho Social to manage client social accounts. One thing that would be very very helpful for content programming would be the ability to add notes to the brands calendar, like be able to add anniversaries, events, special holidays or notes to promote something in particular on that day or week. This could be a HUGE upgrade for users as it helps to create content. As of right now you have offered the ability to schedule content for future dates, as all social management apps
Chrome Extension not working
Hello, The recent Zoho Share Chrome extension stop working in the most recent version of Google Chrome 91. The share page doen't appears to the user at all. The console shows this error: Failed to set the 'cookie' property on 'Document': The document
Older FB messages are shown as null
Hi, When i logged in to zoho social, I couldn't see the older messages. It shown NULL
Facebook Global Pages and Zoho Social
I asked about a year ago when Zoho Social would support Facebook Global Pages and was told there was no plan. I am curious when this will make it into the roadmap. Seems zoho social is not useful for large global brands without this support. We desire
Tagging other social accounts in post
Hey ZoHo, As a business, we recently joined ZoHo Social to test it and see if we like it better than Hootsuite. I have a few questions and concerns considering the fact that we control all our client's social platforms. 1. As I was typing a post to be scheduled out I realized I could not tag another person or business in the post. Please let me know if there is a way to do it and I just couldn't figure it out. This is a HUGE issue for us if it is not possible. 2. We use many emoji's for our clients
Content Approval Process
Hi, Any update on content approval process? This is on work for quite some time... Sharing a post in the draft is kind of lost & couldn't track it effeciently. Also kindly bring it to the mobile app. Without a approval workflow, its tough for agencies...
Improve Zoho Social Messages
Now at Zoho Social we have to reply Facebook/Twitter messages at "Messages" screen and reply Facebook mentions, reviews user's visits posts and GMB reviews and questions at "Monitor" screen I think GMB questions should be added to "Messages" screen as are questions not mentions or reviews to monitor Also at "Messages" screen should be needed to add Facebook comments, Instagram direct messages, IG comments and GMB Direct messages, (Youtube comments, Pinterest messages when these SM channels or other
Pinterest Integration
Hello Team, When will Pinterest be integrated into Zoho Social? Eagerly waiting for that to happen.
Instagram using personal account page insights and not Business Page Insights...
I need assistance on this. It seems the Instagram insight feature is pulling my personal page account insights from instagram and not that of the business account that i require. Does anyone know what is causing this? TIA Regards Tyrone
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