Troubleshooting:

1. I can't delete my primary email address.
If your primary address () is the only email address to your account, you won’t be able to delete it right away. To proceed, do any of the below steps.

1. Add a new recovery email address and set it as primary.
   
2. Use a recovery mobile number: If you already have one, set it as primary. If not, add a new mobile number and set it as primary.
   

1. Email address hosted using Zoho's domain, (i.e., an @zoho or @zohomail address) cannot be deleted, as it is mapped to the Zoho mailbox. As long as the account is active, the email address cannot be deleted.
   
2. If you have hosted your custom domain on Zoho Mail and created a custom email address using it, you cannot delete that email address from the Zoho Accounts page. You need to go to your Zoho Mail's Admin console.
   

To delete an email address,

1. You need to have another mail email address for it as alias.
   
2. The email address you want to delete should not be primary or a login email address.
   
3. If you're an organization user, you need to contact your administrator to delete your email address as Admin Console will not be available for you.

1. Go to Zoho Mail.
   
2. On the top-right corner, click the profile icon.
   
3. Click Admin Console.
4. Click Users on the left panel. (You'll find list of all the users added in your account).
   
5. Open the one you want to delete.
   
6. Go to Mailbox Settings.
7. Click +Add to add an alias email address. (skip this if you already have one)
   
8. Go to Security, click Login Email Address, then set the new email address as primary.
   
9. Go back to Mailbox Settings, then press () icon next to the email address you wanted to delete.
   
10. Enter password to verify and the email address will be deleted.
    

1. How do I set an email address as primary?
   
2. How do I add my other email address to my account?