What is a primary email address?

What is a primary email address?

The email address you used to sign up for your Zoho account will be set as your primary email address by default. Although you can add multiple email addresses that you can use to sign in to your Zoho account, you can only set one email address as primary at a time.

The email address you set as primary will be used for communication from Zoho, such as:
  1. billing details, announcements, and offers.
  2. alerts regarding account sign-in activity.
  3. notifications or updates from the apps you're using.
  4. any newsletters you have subscribed to.
So, ensure that you always have access to your primary email address.

The email address you have set as primary email address cannot be deleted straight away. You need to set another email address as primary in order to delete the current one.

If you want to change your primary email address:
  1. Add another email address.
  2. Once you have added another email address, or if you already had another email address added to your account, set it as primary email address.
If you want to delete your primary email address:
  1. Set another email address as primary.
  2. Once you have set a new primary email address, delete the required email address.

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION






                          Quick Links Workflow Automation Data Collection
                          Web Forms Enterprise Begin Data Collection
                          Interactive Forms Workplace Data Collection App
                          Encrypted Forms Customer Service Accessible Forms
                          Digital Forms Marketing Forms for Small Business
                          HTML Forms Education Forms for Enterprise
                          Contact Forms E-commerce Forms for any business
                          Lead Generation Forms Healthcare Forms for Startups
                          Wordpress Forms Customer onboarding Order Forms for Small Business
                          No Code Forms Construction RSVP tool for holidays
                          Free Forms Travel
                          Prefill Forms Non-Profit

                          Intake Forms Legal
                          Mobile App
                          Form Designer HR
                          Mobile Forms
                          Card Forms Food Offline Forms
                          Assign Forms Photography
                          Mobile Forms Features
                          Translate Forms Real EstateKiosk in Mobile Forms
                          Electronic Forms

                          Notification Emails for Forms Alternatives
                          Holiday Forms Google Forms alternative 
                          Form to PDF Jotform alternative





                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • How do I set an email address as primary?

                                                                                                                Info: If you're looking to add another email address/alias to your account, refer to this help article. Once you have added another email address to your account Go to accounts.zoho.com (or) open the profile panel from your app, then click My ...
                                                                                                              • How can I remove an email address from my account?

                                                                                                                To delete an email address from your account: Go to accounts.zoho.com (or) open the profile panel from your app, then click My Account. Click Profile in the left panel, then click Email Address. Click next to the recovery email address you want to ...
                                                                                                              • How do I add my other email address to my Zoho account?

                                                                                                                To add your existing email address (from other email service providers) to your Zoho account for the purpose of sign-in and recovery: Note: If you're an organization user and don't the see the option to add an email address, it means your ...
                                                                                                              • This email address already exists in another Zoho account

                                                                                                                What happened? You will get error messages like "email address already exists" if your email address is already linked with another Zoho account. This means you or someone might have created a Zoho account with this email address or added it as a ...
                                                                                                              • I cannot confirm my account as I have signed up with an incorrect email address

                                                                                                                Description To sign up for a Zoho app, you will need to provide an existing email address. Once you create an account, a confirmation link will be sent to your email address, which you can use to verify your account If you enter an email address that ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources