What is a primary email address?
The email address you used to sign up for your Zoho account will be set as your primary email address by default. Although you can add multiple email addresses that you can use to sign in to your Zoho account, you can only set one email address as primary at a time.
The email address you set as primary will be used for communication from Zoho, such as:
- billing details, announcements, and offers.
- alerts regarding account sign-in activity.
- notifications or updates from the apps you're using.
- any newsletters you have subscribed to.
So, ensure that you always have access to your primary email address.
The email address you have set as primary email address cannot be deleted straight away. You need to set another email address as primary in order to delete the current one.
If you want to change your primary email address:
- Add another email address.
- Once you have added another email address, or if you already had another email address added to your account, set it as primary email address.
If you want to delete your primary email address:
- Set another email address as primary.
- Once you have set a new primary email address, delete the required email address.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
How do I set an email address as primary?
Info: If you're looking to add another email address/alias to your account, refer to this help article. Once you have added another email address to your account Go to accounts.zoho.com (or) open the profile panel from your app, then click My ...How can I remove an email address from my account?
To delete an email address from your account: Go to accounts.zoho.com (or) open the profile panel from your app, then click My Account. Click Profile in the left panel, then click Email Address. Click next to the recovery email address you want to ...How do I add my other email address to my Zoho account?
To add your existing email address (from other email service providers) to your Zoho account for the purpose of sign-in and recovery: Note: If you're an organization user and don't the see the option to add an email address, it means your ...This email address already exists in another Zoho account
What happened? You will get error messages like "email address already exists" if your email address is already linked with another Zoho account. This means you or someone might have created a Zoho account with this email address or added it as a ...I cannot confirm my account as I have signed up with an incorrect email address
Description To sign up for a Zoho app, you will need to provide an existing email address. Once you create an account, a confirmation link will be sent to your email address, which you can use to verify your account If you enter an email address that ...
New to Zoho LandingPage?
Zoho LandingPage Resources