OneAuth FAQs | Zoho Accounts

OneAuth sends push notification to old phone during sign-in

If OneAuth is sending the push notification to your old phone which you don't have access to during account sign-in, you can follow these methods to verify yourself:
  1. You can reinstall OneAuth on your new device using its recovery options.
  2. You can use a OneAuth installed secondary device for verification.
  3. Use other MFA modes such as SMS-based OTP, Authenticators Apps, or security key to verify yourself.
  4. If you cannot use any methods mentioned above, you can send a email to support@zohoaccounts.com. Our team will help you regain access to OneAuth.