OneAuth FAQs | Zoho Accounts

OneAuth sends push notification to old phone during sign-in

If OneAuth is sending the push notification to your old phone which you don't have access to during account sign-in, you can follow these methods to verify yourself:
  1. You can reinstall OneAuth on your new device using its recovery options.
  2. You can use a OneAuth installed secondary device for verification.
  3. Use other MFA modes such as SMS-based OTP, Authenticators Apps, or YubiKey  to verify yourself.
  4. If you cannot use any methods mentioned above, you can send a email to support@zohoaccounts.com. Our team will help you regain access to OneAuth.

    Redefine the way you work
    with Zoho Workplace

      Zoho DataPrep Personalized Demo

      If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

      Zoho CRM Training

        Create, share, and deliver

        beautiful slides from anywhere.

        Get Started Now


          Get started with Zoho Sign

          in a few quick steps!

          Download Help Guide





                       
                      Secure your business
                      communication with Zoho Mail


                      Mail on the move with
                      Zoho Mail mobile application

                        Stay on top of your schedule
                        at all times


                        Carry your calendar with you
                        Anytime, anywhere




                                Zoho Sign Resources

                                  Sign, Paperless!

                                  Sign and send business documents on the go!

                                  Get Started Now


                                      Zoho SalesIQ Resources



                                          Zoho TeamInbox Resources



                                                  Zoho DataPrep Resources



                                                    Zoho DataPrep Demo

                                                    Get a personalized demo or POC

                                                    REGISTER NOW


                                                      Design. Discuss. Deliver.

                                                      Create visually engaging stories with Zoho Show.

                                                      Get Started Now











                                                                            • Related Articles

                                                                            • Set up OneAuth for your Zoho account

                                                                              Info: This article explains the working of OneAuth and how you can set it up to secure your Zoho account. If you don't have a Zoho account, but want to secure your other non-Zoho accounts, check out OneAuth's OTP Authenticator. How OneAuth works Zoho ...
                                                                            • What should I choose when recovering OneAuth?

                                                                              If you're reinstalling OneAuth or regaining access to the app, ensure that you have made the device a primary device. Primary devices will receive push and alert notifications such as MFA enabled, new sign-in messages.
                                                                            • Troubleshoot sign-in related issues

                                                                              Please select the issue you have while signing in to your account: Getting an error when trying to sign in Having issues with multi-factor authentication (MFA) and couldn't access the account Having issues connecting to mail client Forgot the account ...
                                                                            • You need to refresh your OneAuth app to sign in to your account.

                                                                              If you are using the old version of OneAuth, please upgrade to latest version (2.0) from Playstore or App store. What happened?  If you recently changed your Zoho account password and cleared all your desktop and app sessions, you will be signed out ...
                                                                            • OneAuth

                                                                              Zoho's OneAuth is a multi-factor authentication (MFA) app designed to secure your Zoho accounts as well as other third-party accounts.   The key features of OneAuth include the following: Passwordless sign-in allows you to sign in to your account ...
                                                                            Wherever you are is as good as
                                                                            your workplace

                                                                              Resources

                                                                              Videos

                                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                              eBooks

                                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                              Webinars

                                                                              Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                              CRM Tips

                                                                              Make the most of Zoho CRM with these useful tips.



                                                                                Zoho Show Resources