Multi-Mode MFA
Introduction
How to use multi-mode MFA
If you have enabled OneAuth as your primary mode:
- Go to Zoho Accounts.
- Enter your email address, then click NEXT.
- Enter the password, then click SIGN IN.
If you've enabled password-less sign-in, click Sign in another way directly.
- Click Sign in another way, then click Problem signing in?.
- If you have access to your mobile device, choose a corresponding MFA mode to sign in.
- If you don't have access to your mobile device:
- Click Can't access your mobile device?.
- Choose the option that applies to your case.
If you have enabled SMS-based OTP/app-based OTP/Security key as your primary mode:
- Go to Zoho Accounts.
- Enter your email address, then click NEXT.
- Enter the password, then click SIGN IN.
- Click Problem signing in?.
- If you have access to your mobile device, choose a corresponding MFA mode to sign in.
- If you don't have access to your mobile device:
- Click Can't access your mobile device?.
- Choose the option that applies to your case.
How to delete a specific MFA mode
- Sign in to your Zoho account.
- Click Multi-Factor Authentication.
- Click
next to the MFA mode you want to delete, then click Confirm.
Refer our help guide in case you wish to disable MFA for your account.
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