How do I reset my password if I can't access my recovery email address or mobile number?

How do I reset my forgotten password if I can't access my recovery email address or mobile number?

  1. If you are an organization user:
    Contact your organization admin and ask them to reset your account password. Your admin will reset your password and provide instructions on how to proceed.
  1. If you are a personal user or an organization admin:
    Contact After verifying your identity, you will be provided with a link to reset your password.
  1. If you are an organization admin who wants to reset password for your users:
    You can reset passwords for your users from the Zoho Mail control panel. You can also reset users' passwords through Zoho One or Zoho Directory (if you have a subscription in them).

    Help links for resetting users' passwords:
    - Reset password through Zoho Mail Control Panel
    - Reset password through Zoho One
    - Reset password through Zoho Directory

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                                                                                                      • Related Articles

                                                                                                      • How to reset password

                                                                                                        Note If you still remember your password and only wants to change it, follow the instructions to change password. This article explains the steps to reset a forgotten password. Prerequisites Access to a recovery email address or mobile number ...
                                                                                                      • Adding recovery options for your account

                                                                                                        There are some situations where you might get locked out of your account, such as below: You forgot your account password Someone else gained access to your account maliciously and changed the password. In these situations, you will be able to reset ...
                                                                                                      • What do I do if my Zoho account is accessed by an unknown user?

                                                                                                        Choose the solution that applies to your case: Sign in to your Zoho account to change your password. Go to Zoho Accounts to reset your password using your recovery email address or mobile number. If you don't have access to your recovery email ...
                                                                                                      • What are primary and recovery mobile numbers?

                                                                                                        The primary mobile number is used to sign into your account and the recovery mobile numbers are used only to recover your account. You can only have one primary mobile number for your Zoho account, but you can have multiple recovery mobile numbers. 
                                                                                                      • Recover your Zoho account

                                                                                                        If you can't sign in to your Zoho account due to issues with your password or MFA, you can try to recover your account on your own using the instructions given below. Select how you sign in to your Zoho account to proceed: I'm signing in using only a ...
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