How do I reset my password if I can't access my recovery email address or mobile number?

How do I reset my forgotten password if I can't access my recovery email address or mobile number?

  1. If you are an organization user:
    Contact your organization admin and ask them to reset your account password. Your admin will reset your password and provide instructions on how to proceed.
  1. If you are a personal user or an organization admin:
    Contact support@zohoaccounts.com. After verifying your identity, you will be provided with a link to reset your password.
  1. If you are an organization admin who wants to reset password for your users:
    You can reset passwords for your users from the Zoho Mail control panel. You can also reset users' passwords through Zoho One or Zoho Directory (if you have a subscription in them).

    Help links for resetting users' passwords:
    - Reset password through Zoho Mail Control Panel
    - Reset password through Zoho One
    - Reset password through Zoho Directory

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION









                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • How to reset password

                                                                                                                Note If you still remember your password and only wants to change it, follow the instructions to change password. This article explains the steps to reset a forgotten password. Prerequisites Access to a recovery email address or mobile number ...
                                                                                                              • Adding recovery options for your account

                                                                                                                There are some situations where you might get locked out of your account, such as below: You forgot your account password Someone else gained access to your account maliciously and changed the password. In these situations, you will be able to reset ...
                                                                                                              • What do I do if my Zoho account is accessed by an unknown user?

                                                                                                                Choose the solution that applies to your case: Sign in to your Zoho account to change your password. Go to Zoho Accounts to reset your password using your recovery email address or mobile number. If you don't have access to your recovery email ...
                                                                                                              • What are primary and recovery mobile numbers?

                                                                                                                The primary mobile number is used to sign into your account and the recovery mobile numbers are used only to recover your account. You can only have one primary mobile number for your Zoho account, but you can have multiple recovery mobile numbers. 
                                                                                                              • Contact organization administrator to disable MFA/reset password

                                                                                                                You might be unable to sign in to your account due to one of the following reasons. Unable to complete multi-factor authentication (MFA) and have no recovery options configured Forgot password and unable to reset it In such a case, you can contact ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources