Not allowed to sign in using this IP address | Troubleshooting - Zoho Accounts

You're not allowed to sign in using this IP address.

What happened?

You will encounter this error if IP restriction is enabled for your account and you are trying to access your account from an IP address which is not allowed.

When IP restrictions are enabled for your account, you can access your account only using specific allowed IP addresses which are provided at the time of enabling the restriction. This restriction may have been enabled by you or by your admin (through security policies if you are part of an organization).

How to resolve this?

Solution 1: Reconnect from an allowed network

As a first measure, check if it's possible to change your current network to an allowed network. If you're connected to a VPN, disconnect it, then try signing in to your account.

If you're an organization user and the restriction is enforced by your administrator, then you won't be able to use the next two solutions. You need to contact your administrator to resolve your issue.

Solution 2: Change allowed IP addresses through an active session

If it's possible for you to sign in from an allowed IP address, or currently have access to an active session, then you can modify the allowed IP addresses from accounts.zoho.com.
  1. Go to accounts.zoho.com.
  2. Click Security in the left menu, then click Allowed IP Address.
  3. Add the required IP address to the Allowed IP Address list. However, if you want to remove the restriction altogether (which is not recommended), delete all the added IP addresses.


Solution 3: Remove the restriction by verifying your identity

Using the recovery options available for your account, you can verify your identity and remove the IP restriction. For instructions, refer to this help article: How to remove IP restriction. After removing the restriction, it is recommended that you re-configure it again.

If you're still unable to resolve the issue and sign in, write to us at support@zohoaccounts.com. We will assist you. You can write to us from any email address, but make sure to mention your account email address in the email.

How to avoid this in the future?

  1. If you're an organization user/admin, try configuring and using VPN to connect to your Zoho account from the allowed IP address.
  2. If you're a personal user, try deleting the allowed IP address via your Zoho account before you leave your place or workstation.
  3. Configure recovery options for your account such as an additional email address or a recovery mobile number.