Sign in | Troubleshooting | Zoho Accounts

You're not allowed to sign in using this IP address.

What happened?

You will encounter this error if IP restriction is enabled for your account and you are trying to access your account from an IP address which is not allowed.
When IP restrictions are enabled for your account, you can access your account only using specific allowed IP addresses which are provided at the time of enabling the restriction. This restriction may have been enabled by you or by your admin (through security policies if you are part of an organization).

How to resolve this?

  1. If you are connected to a VPN, disconnect it, and then try signing in to your Zoho account (as the IP address you are connecting through VPN may not be allowed for your account).

  2. If you are an organization user and haven't enabled the restriction yourself, contact your administrator to disable the restriction.

  3. If you are:
    1. an organization user and have enabled the restriction yourself
    2. an organization admin
    3. a personal user
            then you can try disabling the IP restriction by signing in to your account from an allowed IP address and using the steps below:
                  1. Sign in at accounts.zoho.com from an allowed IP address.
                  2. Click Security in the left panel, then click Allowed IP Address.
                  3. Either add the required IP address to the Allowed IP Address list, or delete all the existing IP addresses.
                  4. Now, try signing in from the required IP address.
Note:
If you cannot sign in from an allowed IP address, write to us at support@zohoaccounts.com. Our support team will disable the IP restriction after verifying your identity. You can write to us from any email address but make sure to mention your account email address in the email.

How to avoid this in the future?

  1. If you're an organization user/admin, try configuring and using VPN to connect to your Zoho account from the allowed IP address.
  2. If you're a personal user, try deleting the allowed IP address via your Zoho account before you leave your place or workstation.

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