You're not allowed to sign in using this IP address.
What happened?
You will encounter this error
if IP restriction is enabled for your account and you are trying to access your account from an IP address which is not allowed.
When IP restrictions are enabled for your account,
you
can access your account only using specific allowed IP addresses which are provided at the time of enabling the restriction. This restriction may have been
enabled by you or by your admin (through security policies if you are part of an organization).
How to resolve this?
- If you are connected to a VPN, disconnect it, and then try signing in to your Zoho account (as the IP address you are connecting through VPN may not be allowed for your account).
- If you are an organization user and haven't enabled the restriction yourself, contact your administrator to disable the restriction.
- If you are:
- an organization user and have enabled the restriction yourself
- an organization admin
- a personal user
then you can try disabling the IP restriction by
signing in to your account from an allowed IP address and using the steps below:
1. Sign in at
accounts.zoho.com from an allowed IP address.
2. Click
Security in the left panel, then click
Allowed IP Address.
3. Either add the required IP address to the
Allowed IP Address list, or delete all the existing IP addresses.
4. Now, try signing in from the required IP address.
Note :
If you cannot sign in from an allowed IP address, write to us at support@zohoaccounts.com. Our support team will disable the IP restriction after verifying your identity. You can write to us from any email address but make sure to mention your account email address in the email.
How to avoid this in the future?
- If you're an organization user/admin, try configuring and using VPN to connect to your Zoho account from the allowed IP address.
- If you're a personal user, try deleting the allowed IP address via your Zoho account before you leave your place or workstation.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Forms?
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
Zoho SalesIQ Resources
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Bigin?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
Related Articles
IP Restrictions
What is meant by IP address? Internet Protocol address, abbreviated as IP address, is a unique series of numbers used to identify a device or a network. These addresses can be used to know where information is being sent and received over the ...Troubleshoot sign-in related issues
Please select the issue you have while signing in to your account: Getting an error when trying to sign in Having issues with multi-factor authentication (MFA) and couldn't access the account Having issues connecting to mail client Forgot the account ...Security
In addition to securing your Zoho account via passwords and multi-factor authentication, there is a slew of measures you can follow to ramp up your account security. Allowed IP address The Allowed IP address is an IP address or a range of IP ...Sign in using OTP instead of password
Instead of entering a password, you can enter an OTP to sign in to your Zoho account. You can choose to send the OTP to either your primary email address or your primary mobile number. Note: You can't use this option to sign in if your email address ...Sign-in Modes
Zoho offers various modes to sign in to your Zoho account, from the conventional method of signing in using only a password to the more secure method of signing in without using a password at all (passwordless sign-in). You can choose your preferred ...