Sign in | Troubleshooting | Zoho Accounts

You're not allowed to sign in using this IP address.

What happened?

You will encounter this error if IP restriction is enabled for your account and you are trying to access your account from an IP address which is not allowed.
When IP restrictions are enabled for your account, you can access your account only using specific allowed IP addresses which are provided at the time of enabling the restriction. This restriction may have been enabled by you or by your admin (through security policies if you are part of an organization).

How to resolve this?

  1. If you are connected to a VPN, disconnect it, and then try signing in to your Zoho account (as the IP address you are connecting through VPN may not be allowed for your account).

  2. If you are an organization user and haven't enabled the restriction yourself, contact your administrator to disable the restriction.

  3. If you are:
    1. an organization user and have enabled the restriction yourself
    2. an organization admin
    3. a personal user
            then you can try disabling the IP restriction by signing in to your account from an allowed IP address and using the steps below:
                  1. Sign in at from an allowed IP address.
                  2. Click Security in the left panel, then click Allowed IP Address.
                  3. Either add the required IP address to the Allowed IP Address list, or delete all the existing IP addresses.
                  4. Now, try signing in from the required IP address.
Note :
If you cannot sign in from an allowed IP address, write to us at Our support team will disable the IP restriction after verifying your identity. You can write to us from any email address but make sure to mention your account email address in the email.

How to avoid this in the future?

  1. If you're an organization user/admin, try configuring and using VPN to connect to your Zoho account from the allowed IP address.
  2. If you're a personal user, try deleting the allowed IP address via your Zoho account before you leave your place or workstation.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Get started with Zoho Sign

            in a few quick steps!

            Download Help Guide

                      Still can't find what you're looking for?

                      Write to us:



                        Zoho Marketing Automation

                          Zoho Sheet Resources


                              Zoho Forms Resources

                                Secure your business
                                communication with Zoho Mail

                                Mail on the move with
                                Zoho Mail mobile application

                                  Stay on top of your schedule
                                  at all times

                                  Carry your calendar with you
                                  Anytime, anywhere

                                        Zoho Sign Resources

                                          Sign, Paperless!

                                          Sign and send business documents on the go!

                                          Get Started Now

                                              Zoho SalesIQ Resources

                                                  Zoho TeamInbox Resources

                                                          Zoho DataPrep Resources

                                                            Zoho DataPrep Demo

                                                            Get a personalized demo or POC

                                                            REGISTER NOW

                                                              Design. Discuss. Deliver.

                                                              Create visually engaging stories with Zoho Show.

                                                              Get Started Now

                                                                                    • Related Articles

                                                                                    • IP Restrictions

                                                                                      What is meant by IP address? Internet Protocol address, abbreviated as IP address, is a unique series of numbers used to identify a device or a network. These addresses can be used to know where information is being sent and received over the ...
                                                                                    • Troubleshoot sign-in related issues

                                                                                      Please select the issue you have while signing in to your account: Getting an error when trying to sign in Having issues with multi-factor authentication (MFA) and couldn't access the account Having issues connecting to mail client Forgot the account ...
                                                                                    • Troubleshoot Sign-in related error messages

                                                                                        Error When will this error occur? How to resolve       This account cannot be found. Please use a different account or sign up for a new account. When your account is closed and the email address is no longer active with Zoho, or when you're trying ...
                                                                                    • Troubleshoot Sign-up related error messages

                                                                                      Errors When this error occurs How to resolve       An account already exists for this mobile number. Sign in or use a different mobile number to sign up. The mobile number you have entered is already registered with an existing Zoho account. If you ...
                                                                                    • Sign in using OTP instead of password

                                                                                      Instead of entering a password, you can enter an OTP to sign in to your Zoho account. You can choose to send the OTP to either your primary email address or your primary mobile number. Note: You can't use this option to sign in if your email address ...
                                                                                    Wherever you are is as good as
                                                                                    your workplace



                                                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                      CRM Tips

                                                                                      Make the most of Zoho CRM with these useful tips.

                                                                                        Zoho Show Resources