Security | Manage your ZA - Zoho Accounts

Security

Change Password

If you want to change your account password, you can change it by signing in to accounts.zoho.com. However, if you've forgotten your password and unable to sign in, then you will need to reset your password.
Note:
By default, Zoho enforces users to set a password with the following criteria:
  1. Should be at least 8 characters.
  2. Should not contain parts of the user's email address, first name, or last name.
  3. Should not contain consequent characters (such as "000") or sequential characters (such as "123", "abc").
  4. Should not be a breached password. When you enter a password, we will check if it is found in any previous breaches using Troy Hunt's breached password collection. If it was, we will prompt you to enter a different password.
To change your password:
  1. Sign in to accounts.zoho.com.
  2. Click Security in the left menu.
  3. In the Password section, click Change Password.

  4. Enter your current password and the new password in the respective fields.
  5. Re-enter your current passphrase in the Confirm New Password field.
  6. Click Change Password.
  7. You will be asked if you want to terminate your active sessions. If yes, then select it and click Terminate. You can also choose to revoke access to your connected apps if you've granted permission to them previously.
Note: If your organization administrator has enabled custom SSO authentication for your account, then you won't be allowed to change your password. Contact your administrator for more information.

In addition to securing your Zoho account via  passwords and  multi-factor authentication, there is a slew of measures you can follow to ramp up your account security.

Allowed IP address

The Allowed IP address is an IP address or a range of IP addresses you can set up for your Zoho account to restrict account access. Once configured, you will not be able to sign in to your account via a different IP address. 
To set up an allowed IP address for your Zoho account:
  1. Sign in to your Zoho account.
  2. Click Allowed IP Address under Security.
  3. Click Add Allowed IP Address.
  4. You can either select your current IP address, or manually enter the IP address that is allowed to access your Zoho account. You can also choose a range of IP addresses as allowed IP addresses.
  5. Click Next.
  6. Optionally, you name the IP address, then click Add.
Make sure that the IP address you provide is a static IP address. The dynamic IP addresses change and you might get locked out of your account.

To disable IP restriction for your Zoho account: 
  1. Sign in to your Zoho account via the IP address you have configured. 
  2. Click Allowed IP address under Security.
  3. Click the IP address you want to remove, then click Delete

Application-Specific Passwords 

Application-specific passwords are 12-character passcodes that give an app permission to access your Zoho Mail from various email clients (such as Microsoft Outlook, Mozilla Thunderbird, etc.), Jabber clients, and standalone applications.
If you have enabled multi-factor authentication (MFA):
  1. You cannot use your Zoho account password directly to access POP/IMAP email clients.
  2. You must use an application-specific password to access those applications. This is because even if the email client is compromised, you can still protect your Zoho account by revoking the application-specific password you generated for the email client.
We recommend using application-specific passwords for your email clients even if you haven't enabled MFA for your Zoho account.
To generate an application-specific password for your Zoho account:
  1. Sign in to your Zoho account.
  2. Click Application Specific Passwords under Security.
  3. Click Generate New Password.
  4. Enter a name for the application you want to create a password for, then click Generate.
  5. Make a note of the generated password, as for security purposes it will not be displayed again.
To use this password and sign in to your client app, simply enter this password in your client instead of your account password. Your username remains the same.

Device Sign-ins 

Device Sign-ins provides you a list of devices you have used to sign in your Zoho account. Each device in the list will provide you information, such as the name of the browsers you've signed in and the time of the account sign in.
To remove a browser session from your device:
  1. Sign in to your Zoho account.
  2. Click Device Sign-ins under Security.
  3. Click the device you want to view.
  4. Click  of the browser you wanted to remove.

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