Security | Manage your ZA - Zoho Accounts

Security

Change Password

If you want to change your account password, you can change it by signing in to accounts.zoho.com. However, if you've forgotten your password and unable to sign in, then you will need to reset your password.
Info
Note:
By default, Zoho enforces users to set a password with the following criteria:
  1. Should be at least 8 characters.
  2. Should not contain parts of the user's email address, first name, or last name.
  3. Should not contain consequent characters (such as "000") or sequential characters (such as "123", "abc").
  4. Should not be a breached password. When you enter a password, we will check if it is found in any previous breaches using Troy Hunt's breached password collection. If it was, we will prompt you to enter a different password.
To change your password:
  1. Sign in to accounts.zoho.com.
  2. Click Security in the left menu.
  3. In the Password section, click Change Password.

  4. Enter your current password and the new password in the respective fields.
  5. Re-enter your current password in the Confirm New Password field.
  6. Click Change Password.
  7. You will be asked if you want to terminate your active sessions. If yes, then select it and click Terminate. You can also choose to revoke access to your connected apps if you've granted permission to them previously.
Notes
Note: If your organization administrator has enabled custom SSO authentication for your account, then you won't be allowed to change your password. Contact your administrator for more information.

In addition to securing your Zoho account via  passwords and  multi-factor authentication, there is a slew of measures you can follow to ramp up your account security.

Allowed IP address

The Allowed IP address is an IP address or a range of IP addresses you can set up for your Zoho account to restrict account access. Once configured, you will not be able to sign in to your account via a different IP address. 
To set up an allowed IP address for your Zoho account:
  1. Sign in to your Zoho account.
  2. Click Allowed IP Address under Security.
  3. Click Add Allowed IP Address.
  4. You can either select your current IP address, or manually enter the IP address that is allowed to access your Zoho account. You can also choose a range of IP addresses as allowed IP addresses.
  5. Click Next.
  6. Optionally, you name the IP address, then click Add.
Alert
Make sure that the IP address you provide is a static IP address. The dynamic IP addresses change and you might get locked out of your account.

To disable IP restriction for your Zoho account: 
  1. Sign in to your Zoho account via the IP address you have configured. 
  2. Click Allowed IP address under Security.
  3. Click the IP address you want to remove, then click Delete

Application-Specific Passwords 

Application-specific passwords are 12-character passcodes that give an app permission to access your Zoho Mail from various email clients (such as Microsoft Outlook, Mozilla Thunderbird, etc.), Jabber clients, and standalone applications.
If you have enabled multi-factor authentication (MFA):
  1. You cannot use your Zoho account password directly to access POP/IMAP email clients.
  2. You must use an application-specific password to access those applications. This is because even if the email client is compromised, you can still protect your Zoho account by revoking the application-specific password you generated for the email client.
Notes
We recommend using application-specific passwords for your email clients even if you haven't enabled MFA for your Zoho account.
To generate an application-specific password for your Zoho account:
  1. Sign in to your Zoho account.
  2. Click Application Specific Passwords under Security.
  3. Click Generate New Password.
  4. Enter a name for the application you want to create a password for, then click Generate.
  5. Make a note of the generated password, as for security purposes it will not be displayed again.
To use this password and sign in to your client app, simply enter this password in your client instead of your account password. Your username remains the same.

Device Sign-ins 

Device Sign-ins provides you a list of devices you have used to sign in your Zoho account. Each device in the list will provide you information, such as the name of the browsers you've signed in and the time of the account sign in.
To remove a browser session from your device:
  1. Sign in to your Zoho account.
  2. Click Device Sign-ins under Security.
  3. Click the device you want to view.
  4. Click  of the browser you wanted to remove.

      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsEnterpriseOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceAccessible Forms
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Intake FormsLegalMobile App
                              Form DesignerHRMobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic Forms
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsEncrypted Forms

                              Secure Forms

                              WCAG

                                      Create. Review. Publish.

                                      Write, edit, collaborate on, and publish documents to different content management platforms.

                                      Get Started Now




                                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                            Manage your brands on social media


                                                              • Desk Community Learning Series


                                                              • Digest


                                                              • Functions


                                                              • Meetups


                                                              • Kbase


                                                              • Resources


                                                              • Glossary


                                                              • Desk Marketplace


                                                              • MVP Corner


                                                              • Word of the Day


                                                              • Ask the Experts


                                                                Zoho Sheet Resources

                                                                 

                                                                    Zoho Forms Resources


                                                                      Secure your business
                                                                      communication with Zoho Mail


                                                                      Mail on the move with
                                                                      Zoho Mail mobile application

                                                                        Stay on top of your schedule
                                                                        at all times


                                                                        Carry your calendar with you
                                                                        Anytime, anywhere




                                                                              Zoho Sign Resources

                                                                                Sign, Paperless!

                                                                                Sign and send business documents on the go!

                                                                                Get Started Now




                                                                                        Zoho TeamInbox Resources





                                                                                                  Zoho DataPrep Demo

                                                                                                  Get a personalized demo or POC

                                                                                                  REGISTER NOW


                                                                                                    Design. Discuss. Deliver.

                                                                                                    Create visually engaging stories with Zoho Show.

                                                                                                    Get Started Now









                                                                                                                        • Related Articles

                                                                                                                        • You're not allowed to sign in using this IP address.

                                                                                                                          What happened? You will encounter this error if IP restriction is enabled for your account and you are trying to access your account from an IP address which is not allowed. When IP restrictions are enabled for your account, you can access your ...
                                                                                                                        • Smart Sign-in using OneAuth

                                                                                                                          Smart Sign-in is a secure and seamless way to sign in to your Zoho account by scanning a QR code using Zoho's Authenticator app, OneAuth. You need not type in your username or password manually. Prerequisites You need OneAuth installed on your mobile ...
                                                                                                                        • How to remove IP restriction

                                                                                                                          Prerequisites Access to a recovery email address or mobile number associated with your Zoho account in order to verify your identity. If you're an organization admin, and there's a domain added and verified with your Zoho organization, you can use it ...
                                                                                                                        • IP Restrictions

                                                                                                                          What is meant by IP address? Internet Protocol address, abbreviated as IP address, is a unique series of numbers used to identify a device or a network. These addresses can be used to know where information is being sent and received over the ...
                                                                                                                        • How to reset password

                                                                                                                          Note If you still remember your password and only wants to change it, follow the instructions to change password. This article explains the steps to reset a forgotten password. Prerequisites Access to a recovery email address or mobile number ...
                                                                                                                          Wherever you are is as good as
                                                                                                                          your workplace

                                                                                                                            Resources

                                                                                                                            Videos

                                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                            eBooks

                                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                            Webinars

                                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                            CRM Tips

                                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                                              Zoho Show Resources