Security | Manage your ZA - Zoho Accounts

Security

Change Password

If you want to change your account password, you can change it by signing in to accounts.zoho.com. However, if you've forgotten your password and unable to sign in, then you will need to reset your password.
Note:
By default, Zoho enforces users to set a password with the following criteria:
  1. Should be at least 8 characters.
  2. Should not contain parts of the user's email address, first name, or last name.
  3. Should not contain consequent characters (such as "000") or sequential characters (such as "123", "abc").
  4. Should not be a breached password. When you enter a password, we will check if it is found in any previous breaches using Troy Hunt's breached password collection. If it was, we will prompt you to enter a different password.
To change your password:
  1. Sign in to accounts.zoho.com.
  2. Click Security in the left menu.
  3. In the Password section, click Change Password.

  4. Enter your current password and the new password in the respective fields.
  5. Re-enter your current passphrase in the Confirm New Password field.
  6. Click Change Password.
  7. You will be asked if you want to terminate your active sessions. If yes, then select it and click Terminate. You can also choose to revoke access to your connected apps if you've granted permission to them previously.
Note: If your organization administrator has enabled custom SSO authentication for your account, then you won't be allowed to change your password. Contact your administrator for more information.

In addition to securing your Zoho account via  passwords and  multi-factor authentication, there is a slew of measures you can follow to ramp up your account security.

Allowed IP address

The Allowed IP address is an IP address or a range of IP addresses you can set up for your Zoho account to restrict account access. Once configured, you will not be able to sign in to your account via a different IP address. 
To set up an allowed IP address for your Zoho account:
  1. Sign in to your Zoho account.
  2. Click Allowed IP Address under Security.
  3. Click Add Allowed IP Address.
  4. You can either select your current IP address, or manually enter the IP address that is allowed to access your Zoho account. You can also choose a range of IP addresses as allowed IP addresses.
  5. Click Next.
  6. Optionally, you name the IP address, then click Add.
Make sure that the IP address you provide is a static IP address. The dynamic IP addresses change and you might get locked out of your account.

To disable IP restriction for your Zoho account: 
  1. Sign in to your Zoho account via the IP address you have configured. 
  2. Click Allowed IP address under Security.
  3. Click the IP address you want to remove, then click Delete

Application-Specific Passwords 

Application-specific passwords are 12-character passcodes that give an app permission to access your Zoho Mail from various email clients (such as Microsoft Outlook, Mozilla Thunderbird, etc.), Jabber clients, and standalone applications.
If you have enabled multi-factor authentication (MFA):
  1. You cannot use your Zoho account password directly to access POP/IMAP email clients.
  2. You must use an application-specific password to access those applications. This is because even if the email client is compromised, you can still protect your Zoho account by revoking the application-specific password you generated for the email client.
We recommend using application-specific passwords for your email clients even if you haven't enabled MFA for your Zoho account.
To generate an application-specific password for your Zoho account:
  1. Sign in to your Zoho account.
  2. Click Application Specific Passwords under Security.
  3. Click Generate New Password.
  4. Enter a name for the application you want to create a password for, then click Generate.
  5. Make a note of the generated password, as for security purposes it will not be displayed again.
To use this password and sign in to your client app, simply enter this password in your client instead of your account password. Your username remains the same.

Device Sign-ins 

Device Sign-ins provides you a list of devices you have used to sign in your Zoho account. Each device in the list will provide you information, such as the name of the browsers you've signed in and the time of the account sign in.
To remove a browser session from your device:
  1. Sign in to your Zoho account.
  2. Click Device Sign-ins under Security.
  3. Click the device you want to view.
  4. Click  of the browser you wanted to remove.

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION





                          Quick Links Workflow Automation Data Collection
                          Web Forms Enterprise Begin Data Collection
                          Interactive Forms Workplace Data Collection App
                          CRM Forms Customer Service Accessible Forms
                          Digital Forms Marketing Forms for Small Business
                          HTML Forms Education Forms for Enterprise
                          Contact Forms E-commerce Forms for any business
                          Lead Generation Forms Healthcare Forms for Startups
                          Wordpress Forms Customer onboarding Order Forms for Small Business
                          No Code Forms Construction RSVP tool for holidays
                          Free Forms Travel
                          Prefill Forms Non-Profit

                          Intake Forms Legal
                          Mobile App
                          Form Designer HR
                          Mobile Forms
                          Card Forms Food Offline Forms
                          Assign Forms Photography
                          Mobile Forms Features
                          Translate Forms Real Estate Kiosk in Mobile Forms
                          Electronic Forms

                          Notification Emails for Forms Alternatives Security & Compliance
                          Holiday Forms Google Forms alternative  GDPR
                          Form to PDF Jotform alternative HIPAA Forms
                          Email Forms
                          Encrypted Forms
                          Embeddable Forms
                          Secure Forms
                          Drag and Drop form builder
                          WCAG


                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • You're not allowed to sign in using this IP address.

                                                                                                                What happened? You will encounter this error if IP restriction is enabled for your account and you are trying to access your account from an IP address which is not allowed. When IP restrictions are enabled for your account, you can access your ...
                                                                                                              • How to remove IP restriction

                                                                                                                Prerequisites Access to a recovery email address or mobile number associated with your Zoho account in order to verify your identity. If you have a recovery device (i.e., OneAuth without MFA enabled), you can also use it verify your identity. If ...
                                                                                                              • IP Restrictions

                                                                                                                What is meant by IP address? Internet Protocol address, abbreviated as IP address, is a unique series of numbers used to identify a device or a network. These addresses can be used to know where information is being sent and received over the ...
                                                                                                              • Troubleshoot Sign-in related error messages

                                                                                                                Error When will this error occur? How to resolve This account cannot be found. Please use a different account or sign up for a new account. When your account is closed and the email address is no longer active with Zoho, or when you're trying to ...
                                                                                                              • Smart Sign-in using OneAuth

                                                                                                                Smart Sign-in is a secure and seamless way to sign-in to your Zoho account just by scanning a QR Code using Authenticator app - OneAuth. No need to type in your username or password. How to use Smart Sign-in Important: You need Zoho's Authenticator ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources