SAML Integration with Microsoft Entra ID

Accessing Zoho via Microsoft Entra ID using SAML

By configuring SAML based SSO with Microsoft Entra ID, you can let your users sign in to Zoho using their Entra ID credentials.

Required items from Microsoft Entra ID

You will need the following items from Microsoft Entra ID to configure SAML in Zoho. You can follow the configuration steps to get these.
  1. Certificate (Base 64)
  2. Login URL
  3. Logout URL

Steps to configure SAML

A. Create an app in Microsoft Entra ID

  1. Sign in to Microsoft Entra admin center as an admin.
  2. Under Identity in the left menu, click Applications, then click Enterprise applications.
  3. Click New application.

  4. Click Create your own application.
  5. Enter a name for your application under What's the name of your app?.
  6. Select Integrate any other application you don't find in the gallery, then click Create. Your app will be created and you will be redirected to the app's page.

B. Configure Zoho details in Microsoft Entra ID

  1. In a new tab, sign in at
  2. Go to Organization from the left menu. If you can't find Organization, click View more.
  3. Under SAML Authentication, click Download Metadata. A file named zohometadata.xml will be downloaded.

  4. Open the metadata file using a browser or a text editor.
  5. From the metadata file, copy and save the Entity ID and ACS URL.
  6. Return to the app's page in Microsoft Entra admin center.
  7. Click Set up single sign-on under the Getting Started section.
  8. Select SAML.
  9. Go to Step 1: Basic SAML Configuration, then click Edit.
  10. Paste the copied Entity ID in the Identifier field.
  11. Paste the copied ACS URL  in the Reply URL field.

  12. (optional) In the Sign On URL field, enter the URL in the following format:
    1. <accounts-url> : The first part of the ACS URL after https://. For example,
    2. <orgid> : The last (numeric) part of the ACS URL
    3. <service-url> : The URL of the service you want your users to access. E.g., for Zoho Mail. (The ".com" should be whatever the domain present in your ACS URL.)
  13. (optional) In the Relay State field, enter the same service URL you have entered in the previous step. For example,
  14. Click Save.

C. Configure Microsoft Entra ID details in Zoho

  1. Go to Step 3: SAML Signing Certificate, and download Certificate (Base 64).

  2. Go to Step 4: Set up {application name}, and copy the Login URL and Logout URL.
  3. Return to the SAML Authentication page in
  4. Configure SAML in your Zoho account using the downloaded certificate and copied URLs from Microsoft Entra ID.
    1. Paste the Login URL in the Sign-in URL field.
    2. Paste the Logout URL in the Sign-out URL field.
    3. Upload the Certificate in the X.509 Certificate field. Make sure the certificate is in one of these formats: based-64 coded .cer, .crt, .cert, or .pem file.
  5. Click Configure.

Assign users to the app in Microsoft Entra ID

Your users in Microsoft Entra ID can use this newly configured Zoho app to sign in to Zoho. However, before that, you need to assign your users to this app. You can follow the instructions in the following article to assign your users to the app.

Test the SAML configuration

You can test if the configuration is working properly using the following steps as a user in Microsoft Entra ID.

SP-initiated flow:
  1. Go to your Zoho sign-in page.
  2. Enter your email address, then click Next. You will be redirected to Microsoft Entra ID for authentication.
  3. If you are not signed in already, enter your Microsoft Entra ID credentials to sign in. You will now be redirected back to Zoho and will be signed in.
IdP-initiated flow:
  1. Go to
  2. Click on the Zoho app you have configured. You will be redirected to Zoho and will be signed in.

Enable single logout (SLO)

Microsoft Entra ID supports both IdP-initiated and SP-initiated single log-out. If you enable single logout, when your users sign out from Zoho, they will be automatically signed out from Microsoft Entra ID and vice-versa.

Steps to enable single log-out:
  1. Sign in to Microsoft Entra admin center as an admin.
  2. Go to the configured application's page.
  3. Click Single sign-on in the left menu.
  4. Go to Step 4: Set up {app name}, then copy the Logout URL.
  5. Go to SAML Authentication at, then click Edit.

  6. Enter the copied URL in the Sign-out URL field.
  7. Scroll down and enable Single logout
  8. Click Submit. You may need to re-enter the X.509 certificate before this.
  9. Click Download in the top-right corner, then click Metadata.
  10. Open the downloaded file using a browser or a text editor, then copy the Single Logout URL present under the tag <md: SingleLogoutService>.

  11. Return to the Microsoft Entra admin center.
  12. Click Edit next to Step 1: Basic Configuration.
  13. Enter the copied Single logout URL in the Logout URL field, then click Save.

If you encounter any errors while signing in using SAML, you can refer to our troubleshooting guide.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                                      You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

                                          Manage your brands on social media

                                            Zoho Desk Resources

                                            • Desk Community Learning Series

                                            • Digest

                                            • Functions

                                            • Meetups

                                            • Kbase

                                            • Resources

                                            • Glossary

                                            • Desk Marketplace

                                            • MVP Corner

                                            • Word of the Day

                                              Zoho Marketing Automation

                                                Zoho Sheet Resources


                                                    Zoho Forms Resources

                                                      Secure your business
                                                      communication with Zoho Mail

                                                      Mail on the move with
                                                      Zoho Mail mobile application

                                                        Stay on top of your schedule
                                                        at all times

                                                        Carry your calendar with you
                                                        Anytime, anywhere

                                                              Zoho Sign Resources

                                                                Sign, Paperless!

                                                                Sign and send business documents on the go!

                                                                Get Started Now

                                                                        Zoho TeamInbox Resources

                                                                                Zoho DataPrep Resources

                                                                                  Zoho DataPrep Demo

                                                                                  Get a personalized demo or POC

                                                                                  REGISTER NOW

                                                                                    Design. Discuss. Deliver.

                                                                                    Create visually engaging stories with Zoho Show.

                                                                                    Get Started Now

                                                                                                        • Related Articles

                                                                                                        • Accessing Zoho via AWS using SAML

                                                                                                          By configuring SAML-based SSO with AWS, you can let your users sign in to Zoho using their AWS credentials. Required items from AWS: You will need the following items from AWS to configure SAML in Zoho. You can follow the configuration steps to get ...
                                                                                                        • Accessing Zoho via Google using SAML

                                                                                                          You can use Google as an identity provider (IdP) to access Zoho applications. Google IdP is a user management platform for Google Apps and services. Required items from Google You will need the following items from Google to configure SAML in Zoho. ...
                                                                                                        • Accessing Zoho via Auth0 using SAML

                                                                                                          By configuring SAML based SSO with Auth0, you can let your users sign in to Zoho using their Auth0 credentials. Required items from Auth0 You will need the following items from Auth0 to configure SAML in Zoho. You can follow the configuration steps ...
                                                                                                        • Configure SAML in Zoho Accounts

                                                                                                          Note: If you want to configure SAML for Zoho One/ Zoho Directory, you can refer to their respective help documents: Zoho One | Zoho Directory To create a SAML connection between Zoho and your identity provider (IdP), you will need to provide some ...
                                                                                                        • Troubleshoot SAML related errors

                                                                                                          Error Message Reason Solution Your organization has configured SAML authentication, please sign in via SAML credentials You cannot sign in to your Zoho account via any linked account, if your organization has mandated you to sign in only through SAML ...
                                                                                                          Wherever you are is as good as
                                                                                                          your workplace



                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                                            CRM Tips

                                                                                                            Make the most of Zoho CRM with these useful tips.

                                                                                                              Zoho Show Resources