Set up MFA for Zoho account

Prerequisites

A Zoho account
A supported browser
A compatible device (Android, iOS, macOS, Windows)

If you don't have a Zoho account, but want to secure your other non-Zoho accounts, check out OneAuth's 2FA Authenticator.

A. Install and Setup OneAuth

Enable MFA

Install the latest version of the OneAuth app.
Open OneAuth and select the sign-in options you want to use.
After signing in, tap either Go Passwordless or Keep using Password.
On the Authentication Summary page, tap Enable MFA.
OneAuth will prompt you to secure the app using your device(Fingerprint, Face ID, or PIN). Tap Enable Device Lock to add this extra layer of protection.

If you are part of an organization, your organization admin may have enforced MFA-related security policies. In that case, some MFA and recovery options may not be available to you.

Set up recovery modes

Once MFA is enabled, you will be prompted to set a passphrase for account recovery. Enter and confirm you passphrase, then tap Set Passphrase.
Tap Save as Text File to save your backup codes in the text file and store them securely.

If you've already set a passphrase and are signing in to OneAuth on another device, the Passphrase and Backup Code screens will be skipped after the Enable MFA screen.

B. Configure MFA

Once you have enabled MFA using OneAuth, you can configure it based on your preferences.

In the MFA tab, tap .
To sign in without entering your password, enable Passwordless Sign-in.
Select your Preferred sign in mode, then tap Done.

For a seamless sign-in experience, we recommend using Passwordless sign-in with push notification (random number verification) and biometric verification.

4. To add biometric verification, enable Fingerprint Authentication or Face ID Authorization.

When signing in to your Zoho account, you will be prompted to verify using the preferred sign-in mode. If needed, you can switch to any alternate verification modes by clicking Sign in another way on your sign-in page.

C. Set OneAuth as your primary MFA mode

If you've configured multiple MFA modes, you can set OneAuth as your primary mode:

Go to accounts.zoho.com.
Click Multi-Factor Authentication in the left menu.
Click Make Primary next to OneAuth.

If you haven't configured any other MFA mode, OneAuth will be set as the primary mode by default.

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