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Email Blocklist allows you to restrict specific email addresses or domains from booking appointments across your business. This helps prevent unwanted or fraudulent bookings caused by spam, fake, repeated invalid bookings, or malicious sources. You can use this feature to decide who can schedule appointments through your booking pages and ensure that only valid customers can complete bookings.

1. How email blocklist works

• Manage restrictions across all event types: Apply blocked emails and domains centrally across your business.
• Configure a block message : Display a custom message on the booking page when a blocked user attempts to schedule an appointment.
• Add internal notes : Include reference notes for blocklist to help users identify the reason for blocking.
  

2. Steps to add an email/domain to blocklist

1.  Click the Admin Center icon at the top-right corner and select Email Blocklist under Data Administration.
   
2.  Click Add at the top-right of the page to add emails or domains to the blocklist.
   
3. In the Add to Blocklist pop-up, click the dropdown and choose Domain or Email.
   
4. Enter the email address or domain in the textbox.
5. Include a note about the restricted domain or email for reference. This note will be displayed in the Email Blocklist listing page for all users.
   
6. Click Save. 

The email or domain will be added to the blocklist and restrictions will take effect immediately.

Additionally, you can add/configure a block message to be displayed on the booking page when bookings are attempted using the blocked email address or domain.

3. What to expect after blocking

• Bookings from blocked emails or domains will be prevented.
  
• Customers will see the configured block message on the booking page.
• Non-blocked email addresses can continue booking normally.
• Removing a blocked entry restores booking access immediately.
  

4. Manage blocked emails and domains

4.1 Block message

4.1.1 Steps to add a block message

4.2 Edit notes

You can add or update notes for a blocked entry. Notes can be used to record the reason for the blocking and provide additional context for internal reference.

4.3 Delete email/domain from blocklist   

You can use this option to remove a blocked email address or domain from the blocklist. Once removed, appointments can be booked again using those email addresses or domains across all event types in your organization.

FAQ

• Domain authentication
  

• Booking pages and its types