Domain Authentication - Zoho Bookings Help

Domain Authentication

1. In a nutshell

Domain authentication is a process where the recipient's email provider verifies that an email is sent from a trusted source. An authenticated domain ensures that the email is safe and not a spam.

2. Feature availability

  • Available only on premium plan.
  • Roles
    • Super admins, admins, and workspace admins can add custom emails and validate those domains.
    • Managers can view the domain and check its validation status.
    • Staff will not have access to view or manage the domain.

3. Overview

Domain authentication is a sender identification process that verifies your email domain to improve delivery and protect against spam, forgery, and phishing. It provides a trackable identifier, showing the recipient’s email provider that you are a trusted sender, ensuring your emails reach their inbox.  

A custom domain is a email domain you own (e.g., zylker.com), while a public domain is a commonly used free email domain (e.g., gmail.com, yahoo.com). In Bookings, a custom domain can be validated by adding DKIM records to its DNS settings, improving email delivery and preventing emails from landing in the spam folder. For unvalidated or public domains, emails will be sent from the default Bookings email address "notification@zohobookings.com," since public domains cannot be validated.

4. Usecase

Imagine you are managing a private organization, called Zylker Pvt. Ltd., and your admin team adds a sender email address like 'example@zylker.com' to your Bookings account to send emails to employees. If zylker.com is a custom domain but the DKIM records are not added to its DNS settings, emails sent from 'example@zylker.com' will land in the spam folder. To prevent this, it is essential to authenticate the domain.  

5. Understanding the domain authentication process

Every time you add a new sender email address to your Zoho Bookings account, its domain is automatically listed in the Domain Authentication section with a 'Not Validated' status by default. This newly added domain needs to be authenticated using the Sender Policy Framework (SPF) and Domain Keys Identified Mail (DKIM) records.

SPF record: Validating a domain using the SPF record enables the receiver's email server to verify whether the email has come from a trusted email server and that the email sender's details have not been modified.

DKIM record: Validating a domain using the DKIM record enables the receiver's email server to validate whether the emails are generated from authorised servers that are configured by the administrators of the sender's domain. 

The SPF and DKIM records must be added to the DNS settings of the domain for authentication. Once the process is complete, the domain authentication status will automatically update to 'Validated'.

6. Steps to validate a domain

Notes
Note : Public domains are not shown since they cannot be validated.

  1. Click the Settings  icon in the top-right corner of the Bookings menu bar, then select General.




  2. From the left pane, click Domain Authentication to view the list of added custom domains.



  1. Click the Validate button next to the domain you want to authenticate. A Domain Authentication slider will open.


  1. Hover over the SPF and DKIM records each and click Copy. Paste these records into your domain provider's DNS settings.



  2. Once the records are added, return to Bookings and click Validate Now at the bottom. The DNS changes will be applied immediately, and the domain's authentication status will update to Validated.

      

           The authentication process is now complete.  

 7. Related links



      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION





                              Quick Links Workflow Automation Data Collection
                              Web Forms Enterprise Begin Data Collection
                              Interactive Forms Workplace Data Collection App
                              CRM Forms Customer Service Accessible Forms
                              Digital Forms Marketing Forms for Small Business
                              HTML Forms Education Forms for Enterprise
                              Contact Forms E-commerce Forms for any business
                              Lead Generation Forms Healthcare Forms for Startups
                              Wordpress Forms Customer onboarding Order Forms for Small Business
                              No Code Forms Construction RSVP tool for holidays
                              Free Forms Travel
                              Prefill Forms Non-Profit

                              Intake Forms Legal
                              Mobile App
                              Form Designer HR
                              Mobile Forms
                              Card Forms Food Offline Forms
                              Assign Forms Photography
                              Mobile Forms Features
                              Translate Forms Real Estate Kiosk in Mobile Forms
                              Electronic Forms Banking 
                              Notification Emails for Forms Alternatives Security & Compliance
                              Holiday Forms Google Forms alternative  GDPR
                              Form to PDF Jotform alternative HIPAA Forms
                              Email Forms
                              Encrypted Forms
                              Embeddable Forms
                              Secure Forms
                              Drag & drop form builder
                              WCAG

                                      Create. Review. Publish.

                                      Write, edit, collaborate on, and publish documents to different content management platforms.

                                      Get Started Now




                                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                            Manage your brands on social media


                                                              • Desk Community Learning Series


                                                              • Digest


                                                              • Functions


                                                              • Meetups


                                                              • Kbase


                                                              • Resources


                                                              • Glossary


                                                              • Desk Marketplace


                                                              • MVP Corner


                                                              • Word of the Day


                                                              • Ask the Experts


                                                                Zoho Sheet Resources

                                                                 

                                                                    Zoho Forms Resources


                                                                      Secure your business
                                                                      communication with Zoho Mail


                                                                      Mail on the move with
                                                                      Zoho Mail mobile application

                                                                        Stay on top of your schedule
                                                                        at all times


                                                                        Carry your calendar with you
                                                                        Anytime, anywhere




                                                                              Zoho Sign Resources

                                                                                Sign, Paperless!

                                                                                Sign and send business documents on the go!

                                                                                Get Started Now




                                                                                        Zoho TeamInbox Resources





                                                                                                  Zoho DataPrep Demo

                                                                                                  Get a personalized demo or POC

                                                                                                  REGISTER NOW


                                                                                                    Design. Discuss. Deliver.

                                                                                                    Create visually engaging stories with Zoho Show.

                                                                                                    Get Started Now









                                                                                                                        • Related Articles

                                                                                                                        • Setting up DKIM and SPF TXT records for your domain

                                                                                                                          To ensure seamless email delivery, it is recommended that you configure DKIM and SPF for your domains. Issues pertaining to non-delivery of emails and emails getting delivered in SPAM folders can be regulated by adding DKIM and SPF configurations as ...
                                                                                                                        • Custom Domain

                                                                                                                          Super admins and admins can view and edit this information. Managers can only view this information. Staff will not have access to this information. If you already own a domain for your business, you can attach the booking page to your domain. For ...
                                                                                                                        • Booking Page URL

                                                                                                                          Super admins and admins can view and edit this information. Managers can only view this information. Staff members will not have access to this information. The Booking Page URL defines the booking domain and sub-domain for all your booking pages - ...
                                                                                                                        • Resource Booking URL

                                                                                                                          This section displays the URL with which customers can book the resource. The last segment of the URL can be customized by clicking Customize. You can also use a custom domain for the booking URL. See Next Booking Page Settings
                                                                                                                        • Quickstart guide

                                                                                                                          Find the perfect time with your customers The fact that customer satisfaction is keystone to any business cannot be denied. With businesses increasingly becoming online, providing services to customer has only become more challenging. And also, with ...
                                                                                                                          Wherever you are is as good as
                                                                                                                          your workplace

                                                                                                                            Resources

                                                                                                                            Videos

                                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                            eBooks

                                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                            Webinars

                                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                            CRM Tips

                                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                                              Zoho Show Resources