ClockworkSMS SMS Integration

Super Admins and Admins can enable payments via ClockworkSMS. Managers & Staff will not have access to this information.

Zoho Bookings facilitates service enablers or service providers to send text notifications or reminders for bookings, cancelations, or reschedules through ClockworkSMS.

Info: This integration requires an account with ClockworkSMS.

SMS notifications through ClockworkSMS can be set up by following the steps below:

I. Configure SMS Gateway

1. Click Integration on the top right corner and then click Others on the left side panel. You will find ClockworkSMS listed under the Connections Available section.

2. Hover over ClockworkSMS and click Configure.

3. A pop-up shows up. Enter the required values and click Configure.

Note: Find the required values for authentication in the guide.

4. ClockworkSMS is now enabled as an SMS provider.

Note: At any give point in time, only one of the listed SMS gateways can be configured to send SMS notifications.

II. Enable notifications

Let us enable SMS notifications to be sent to staff when an appointment is canceled.

Navigate to Workspaces > (Choose a workspace) > Notifications. There are two sections to configure notifications - one for the staff and the other for the customer. The For Staff section is selected by default.
Choose events to send SMS notifications to staff. We will choose Canceled for the illustration.
Click Customize against the checkbox for SMS. A pop-up appears with a pre-drafted response when an appointment is canceled.
Click Insert to introduce dynamic booking-related values (like Customer name, Appointment Id, etc) using variables listed under each section. Click the Save button once done.
Check if the length of the notification content is as required by ClockworkSMS.
SMS notifications are now set to be sent to staff when an appointment is canceled under the One-on-One Consultations workspace. You can set SMS notification for customers as well in the same way.

III. Send SMS Notifications

Zoho Bookings staff cancels a booked appointment.
SMS notification is sent to the staff.

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