What are business rules?
Business rules are automation tools that can help update bug fields, update Desk ticket fields, call webhooks, or call custom functions when a certain event takes place and certain criteria is matched. Business rules are triggered based on the order ...
Can I rename the bugs tab and change the bugs icon?
Users can rename the bugs tab and change the bugs icon. Zoho BugTracker offers a set of default icons to choose from. Click in the top navigation band. Navigate to Portal Configuration > Configuration > Rename Module tab. Enter the name to be ...
Is it possible to link two bugs?
Zoho BugTracker allows users to link multiple bugs to another bug. The bugs can be associated using link types: blocks, depends on, is related to, is duplicate of, copy of, & link. Select the required project from Projects in the left navigation ...
Can I create Service Level Agreement (SLAs) for my bugs?
Navigate to > Bug Tracker > SLA and click Create SLA. Enter a Name. Select the desired option for the rule to Execute On and then click Add targets for this SLA. Select the criteria as to when the SLA must be executed for the bug. You can choose your ...