Pricing
Do we lose all data in our account if not renewed on time?
No, you will not lose your data. If the renewal fails, all the projects except one will be deactivated. Once you renew your paid account, you will be able to access the data again.
Does the Premium plan have any limits on projects or users?
The Premium plan of Zoho BugTracker supports unlimited projects. You can purchase additional user licenses if you want to add more users to your portal. Learn More.
Apart from online payment, is there any other way of making payment?
We offer the following modes of payment: Online (recurring payments): Credit cards and Paypal Offline (manual activation): Credit cards, Paypal, checks, and bank/wire transfer
Do you provide us any buffer time to renew our account?
Our merchant gateway, will try transacting the plan amount for 15 consecutive days from the actual renewal date. If the payment fails on the 15th day, the account will be automatically downgraded to the Free plan. For example: If your renewal date is ...
For how long can I use Free Edition of Zoho BugTracker?
You can signup for a Free Plan with three users and continue using it for as long as you want. You can manage 2 projects and attach files upto 10MB in the Free plan. Some of our major features are not available in the Free plan. Please refer to our ...
How can I downgrade my plan?
Only the portal owner can downgrade the plan. Click your profile picture in the upper-right corner of the Zoho Projects top band. Select Subscription Details to view the pricing details. Click Change Plan in the right corner. Hover over the existing ...
How do I upgrade my plan?
The portal owner can upgrade the account. They can select the higher plan and make the payment anytime from Zoho BugTracker. Click your profile picture in the upper-right corner of the Zoho Projects top navigation band. Select Subscription Details to ...
Will the previous project data be retained after I renew my account?
Yes, the data in Zoho Projects account is retained after renewal. However, if the renewal is for lesser number of users than before, the remaining users will not be able to access the portal.