Change super admin

Change super admin

InfoWhat does this page cover?  
Learn how to change the super admin of your account, as well as the requirements to make the change and its implications.
Notes
This help page is for users in Creator 6. If you are in the older version (Creator 5), click here. Know your Creator version.
QuoteAvailability     
  1. The super admin can be changed in Creator paid plans.
  2. The super admin and admins can change the super admin of the organization.

Change Super Admin  in Zoho Creator

The super admin is the user whose account was utilized to register for Zoho Creator.  If you need to change the super admin, Zoho Creator offers organizations the capability to quickly transfer ownership of the Creator account to another designated individual. 
Super Admin can also be changed and managed in the Organization module.

Prerequisites

When changing the super admin, if there are any old pivot reports in your Zoho Creator account, you will be prompted to update them. You will be able to change the super admin of the organization only after the pivot reports are updated.

Usecase  

  1. The current super admin, who originally set up the Creator account, is leaving the organization. Before departing, they can simply designate another user as the super admin. This ensures a smooth transition of administrative responsibilities and maintains continuity within the organization's management structure.
  2. If an organization is undergoing restructuring of departments and there is a change in the individual primarily responsible for managing the Creator account, it becomes essential to transfer ownership of the Creator account to another individual who will assume administrative control. 

 Configuration flow  

Steps to change the Super Admin

Notes
Note: After the super admin change, the previous super admin will be made an administrator with default admin permissions.

Follow the steps below to change the super admin:

  1. Click Users under MANAGE  in the left pane of Creator homepage.
  2. Hover over the super admin and click Change.

    Note: To change the super admin, your pivot reports must be up to date. Updating pivot reports, which previously required contacting support, can now be done by admins. As part of this process, all applications in staging must be published to production before proceeding.

    To change the super admin, the pivot reports need to be up to date.
    1. If pivot reports are updated to the latest model, skip to step 6.
    2. If pivot reports are in old model, skip to step 5.
    3. If some applications in your Creator account containing changes to pivot reports are in the stage environment, proceed publishing apps to production. Else, skip to step 5.
  3. Click Publish and you will be redirected to Environments in a new tab. Publish all applications changes to production. This ensures pivot reports across development and stage environments are also updated to the new model.
  4. Navigate back to the initial tab and click the refresh icon. The Update to the new pivot report model process becomes active.
  5. Once all applications are published to production, click Initiate update next to Update to the new pivot report model.
Notes
Note:
  1. During the update, pivot reports will be temporarily unavailable to all users and will be accessible again once the update is complete. You'll be notified once the process is complete.
  2. If an update fails, it may leave some pivot charts and tables partially updated which may not function properly. In this case, contact the support team at support@zohocreator.com.
  1. Select the new super admin from the drop-down of users and click Change.

Once the super admin has been changed successfully, both the previous and the new super admin will receive emails specifying their updated roles within the organization. Going forward, any account-related communication from Zoho Creator will only be sent to the email address of the new super admin of the organization.


Notes
Note: Some system integrations depend on the presence of the old super admin. If the old super admin is removed from the organization, these integrations may stop functioning as expected.
  1. Supported Integrations  
    The super admin role is automatically updated for the following services along with the change of super admin in Zoho Creator:
    1. Zoho Analytics
    2. Zoho Sigma
    3. Zoho Platform AI
  2. Unsupported Integrations  
    Other integrations are not currently handled automatically. To avoid disruption, ensure that the last super admin remains part of the organization until the transition is manually managed.

  Points to note

  1. Only a super admin and administrators can initiate super admin change.
  2. Only confirmed and active administrators can be assigned as the new super admin. If no eligible users are available, you will not be able to proceed. You will have to add an administrator, activate their account if needed, or ask them to confirm their invitation, then try again.
  3. The selected user must not already own the Zoho Creator, Zoho Flow or Zoho Analytics workspace. Ownership of either or both services prevents the user from being assigned as the super admin. Contact support@zohocreator.com to change the super admin.
  4. After the super admin change, the previous super admin will be made an administrator with default admin permissions.