Availability     

1. The super admin can be changed in Creator paid plans.
   
2. The super admin and admins can change the super admin of the organization.
   

Change Super Admin  in Zoho Creator

Usecase  

1. The current super admin, who originally set up the Creator account, is leaving the organization. Before departing, they can simply designate another user as the super admin. This ensures a smooth transition of administrative responsibilities and maintains continuity within the organization's management structure.
   
2. If an organization is undergoing restructuring of departments and there is a change in the individual primarily responsible for managing the Creator account, it becomes essential to transfer ownership of the Creator account to another individual who will assume administrative control. 
   

 Configuration flow  

Steps to change the Super Admin

Follow the below steps to change the super admin:

1. Navigate to Users under Manage in the left tab.
   
2. Hover over the super admin and click Change.
   
3. Select the new super admin from the drop-down of users.
   
   The implications of changing super admin are mentioned in the <points to note> section below.
4. Click Change.
   

Once the super admin has been changed successfully, both the previous and the new super admin will receive emails specifying their updated roles within the organization. Going forward, any account-related communication from Zoho Creator will only be sent to the email address of the new super admin of the organization.

Note: Some system integrations depend on the presence of the old super admin. If the old super admin is removed from the organization, these integrations may stop functioning as expected.

1. Supported Integrations  
   The super admin role is automatically updated for the following services along with the change of super admin in Zoho Creator:
1. Zoho Analytics
   
2. Zoho Sigma
   
3. Zoho Platform AI
   
2. Unsupported Integrations  
   Other integrations are not currently handled automatically. To avoid disruption, ensure that the last super admin remains part of the organization until the transition is manually managed.

  Points to note

1. Only a super admin and administrators can initiate super admin change.
   
2. Only confirmed and active administrators can be assigned as the new super admin. If no eligible users are available, you will not be able to proceed. You will have to add an administrator, activate their account if needed, or ask them to confirm their invitation, then try again.
   
3. The selected user must not already own the Zoho Creator, Zoho Flow or Zoho Analytics workspace. Ownership of either or both services prevents the user from being assigned as the super admin. Contact support@zohocreator.com to change the super admin.
   
4. After the super admin change, the previous super admin will be made an administrator with default admin permissions.
   

 Related topics 

• Users