Enabling and Disabling Zoho PhoneBridge | Online Help - Zoho CRM

Enabling Zoho Telephony

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Before you start using Telephony, it has to be enabled from your Zoho CRM account.

To enable Telephony

1. Go to Setup > Channels > Telephony.
   
2. Click Enable Telephony.
   
   
   

Note

1. Integrating Telephony with Zoho CRM will be enabled only when it is installed from the Telephony MarketPlace. Trying to install directly from vendor will cause this error: Admin has not enabled Telephony in Zoho' .